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[Audio] CALLCENTERAGENTHello.ThankyouforcallingAcmeTechnology. MynameisCarlHowmayIhelpyou?.
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[Audio] CUSTOMER Hi Carl I'm having trouble with my computer program..
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[Audio] CALL CENTER AGENT I can help you with that, sir. What kind of problem are you having.
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[Audio] CUSTOMER I'm having trouble installing the program.
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[Audio] CALL CENTER AGENT I'm sorry about the difficulties you're having. I'll try my best to help you solve the problem..
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[Audio] CUSTOMER I am trying to install it on both Windows and Linux..
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[Audio] CALL CENTER AGENT I see. That's a little complicated. Would you mind if I put you on hold for a minute? I need to check on the code..
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[Audio] CUSTOMER OK. That's fine.. CUSTOMER OK. That’s fine..
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[Audio] CALL CENTER AGENT Thank you, sir. Please hold for a minute..
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[Audio] CALL CENTER AGENT Hello sir, thank you very much for holding. I'm sorry, but could I transfer you to my supervisor?.
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[Audio] CUSTOMER Sure. That's fine.. CUSTOMER Sure. That’s fine..
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[Audio] CALL CENTER AGENT I appreciate it. I will transfer your call now..