PowerPoint Presentation

[Audio] CALLCENTERAGENTHello.ThankyouforcallingAcmeTechnology. MynameisCarlHowmayIhelpyou?.

[Audio] CUSTOMER Hi Carl I'm having trouble with my computer program..

[Audio] CALL CENTER AGENT I can help you with that, sir. What kind of problem are you having.

[Audio] CUSTOMER I'm having trouble installing the program.

[Audio] CALL CENTER AGENT I'm sorry about the difficulties you're having. I'll try my best to help you solve the problem..

[Audio] CUSTOMER I am trying to install it on both Windows and Linux..

[Audio] CALL CENTER AGENT I see. That's a little complicated. Would you mind if I put you on hold for a minute? I need to check on the code..

[Audio] CUSTOMER OK. That's fine.. CUSTOMER OK. That’s fine..

[Audio] CALL CENTER AGENT Thank you, sir. Please hold for a minute..

[Audio] CALL CENTER AGENT Hello sir, thank you very much for holding. I'm sorry, but could I transfer you to my supervisor?.

[Audio] CUSTOMER Sure. That's fine.. CUSTOMER Sure. That’s fine..

[Audio] CALL CENTER AGENT I appreciate it. I will transfer your call now..