Scene 1

CONVERGE
APPOINTMENT
Book an appointment before heading to any
of our business centers. This ensures that we can serve you better
and further guarantee your safety in our business centers.

Scene 2

The   appointment   system   caters   to   aftersales   transactions   only. Can   show   time   slots   from   time   of   use   up   to   7   days. Can   accept   same   day   booking   if   there   is   an   available   slots. It   restricts   account   from   using   the   appointment   system   after   incurring   3   consecutive   no   shows   and    automatically   reactivate   deactivated   accounts   after   7   days. It   emails   client   upon   confirmed   booking   and   sends   notification   3   hours   ahead   of   their   schedule   to    remind   them   of   their   appointment   and   for   the   accomplishment   of   the   HDF. It   generates   QR   code   upon   accomplishment   of   HDF   online. It   will   not   cancel   booking   if   customer   did   not   comply   with   HDF.   Customer   may   still   proceed   to   their    selected   BC   should   they   fail   to   answer   the   HDF   online,   manual   HDF   should   be   submitted   to   the   BC. It   allows   BC   Admin   user   to   set   appointment   details   on   a   daily,   weekly   and   monthly   basis. BC   admin   shall   plot   number   appointments   per   hour   based   on   the   number   of   BCO   scheduled.

Text

Description automatically generated

Scene 3

APPOINT M E N T   S Y S TE M   PROCES S   F L OW

CONFIRM  BOOKING  BY    REQUESTING  BOOKING    APP O I N T M E N T   &   HDF   or   QR   VALIDATION

QUEUE  TO  BCO    I N T E N D E D   T O   SUPPO R T   APPOINMENTS

I N F OR M   THE   C U S T OME R   T O   B OO K   AN   APP O I N T M E NT   I N   THE   AS

SE L E C T   THE   AVAILABLE    T I M E   S L O T   &   CONFIRM    BOOKING

QUEUE  TO  BCO    I N T E N D E D   T O   S U PPO R T   APPOINMENTS  BASED    O N   THE   C ON F I R M ED   TIME   SLOT

NOTE:   BC   should   not   automatically   reject   customer   without   AS   schedule,   while   on   introduction   phase.   BC   should   have   an   appointed   BCO    to   cater   to   walk   in   customers   and   customers   with   booking.

Scene 4

Appointment   system   login   page:   Converge   ICT  System Appointment  system   BC   admin/agent   page:   Converge   ICT   System   ::   Login

Scene 5

Converge ICT - Customer Portal User Manual

Scene 6

CONVERGE
APPOINTMENT
—SYSTEM
Sign In
an app01ntment tkfore Yuling to any Of our
business centers. This ensures that we can serve you better
and futher guarantee yCRJf safety in Our centers
Account Number
Dont have an ? Register Here
Forgot your passwo
FM and other technical corrern contact us
Activate Windows
Go to Settings to activate War,eows.
Activate Wi

Instructions: 1.  Go to  http://internal.converge-ict.highlysucceed.com/   to  access  the  Login    page. Once  accessed,  click  “Register Here”  and it  will have  accessed  the    Registration Form.

Scene 7

Instructions: In   Registration   Form,   input the   “Account Number”. Agree   to  “Terms   and   Condition”   and   “Privacy   Policy”. Click   the  “Proceed”   button.   Email   registration   will   receive.

CONVERGE
APPOINTMENT
SYSTEM
Sign Up
Account Number
I Agræ to Terms and Conditions
I Agree to Poky
Already have an account? Logn Here
Update Account Details
Contact Us
Activate Windows
Gc to Settings to activate W•ndows.

Scene 8

Instructions: 5.   Once   received  the   email,   set  your   password  to   login.

Scene 9

CONVERGE
APPOINTMENT
SYSTEM
Sign In
an apgx)intment before heading to ary of out
business centers This ensures that we can serve you better
and futher guarantee y«Jr safety in our business centers
Account Number
Logn
have an xcount? Register Here
Forgot your password?
For and Other tectnical concern contact us
Activate Windows
Go to Settings to activate Wr,d0Vß
Activate W

Instructions: Go   to  http://192.180.10.109/login   to   access  the   Login   page.   Once accessed,   input   “Account   Number” and   “Password”. Click   “Login”   button   and  it   will  access  the   system. Note:   3  consecutive   invalid   logins  will   automatically   deactivate   your account

Scene 10

Instructions: 1.   Go to  http://192.180.10.109/login   to   access  the  Login   page.   Once accessed,   click  the   “Forgot  your password?”   text  link.

CONVERGE
APPOINTMENT
—SYSTEM
Sign In
an appintrnent hufing to any of our
centers ThG ensures that we can sera you
and futher guarantee your safety in our business centers
Account Number
Password
Dont
Forgot your password?
For Biling and other technical oncern contact us
vVlndows
Actil
Go to Settings to activate Wndows
Activate Wi

Scene 11

Instructions: 2.   Input  the  “Account  Number”  and click “Proceed” button. Email should  be    received.

CONVERGE
APPOINTMENT
—SYSTEM
Forgot Password
Number
Proceed
GO back to Login
Activate Windows
Go to Settings to activate Windows

Scene 12

Instructions: 3.   In  the  email   notification,  click   on   “Reset   Password”

Scene 13

Instructions: Once  logged in,  it will display the  Appointments List. Click  “Book an    Appointment” button   and   it   will  redirect  to   “Book   Form”. Fill   out  all   the  required   fields   and click  “Submit”  button.   An   email    confirmation   will   receive. Email  Confirmation   –   Sent   upon booking

CONVERGE
Applntment
Filters
Name, Emad Address
2021030
to
20210"
Conl•et Chtails
Fire
1
(Tuesday) April 62021
Book An
Apr 122021
Record Data
BOW-II H
B-C79LKFL
B-C57CO/H
B-OS'IZQH
B.C53JJMZ
Tt•nuetion
Booking Di
AptC62C
Busi•ess 1
PRECIOUS SALVAtN)R
Trnsætion 2
+639213317263
PRECIOUS SALVAü)R
+639213317263
PRECIOUS SALVAtXR
Trnxtion 1
+69213317263
PRECIOUS SALVADCR
Transaction 1
+60213317263
PRECIOUS SALVAtR'R
Ttnxtion 2
+635213317263
09üAM.1tmAM
Apr 122021
APtC62C
08.00AM.WOOAM
Apr 2021
OlmAM.QØAM
Apt 032021
AptC22C
ActVb3å21
V.C22C
'11tOAM.t200
Wi

Scene 14

Email Reminder –  Will  be sent 30  hours before appointment    schedule   and   Real  time  when   appointment   was   made  less   than   30    hours Health   Declaration   –   3  hours   before   appointment and   real  time    when  appointment   was  made   less  than  3   hours

Email  Confirmation   –   Sent   upon booking

Scene 15

Fill out   the   Health Declaration   Form. Wait   for   the   admin   or   agent   to complete your   booking   (when  the    appointment  is   done) .   “Completed”   status   should   reflect.

*   SMS   notification   will   be  sent   to  your   registered   number  3hrs   before   your    scheduled appointment.

Scene 16

CONVERGE
Appintment
Nar'* Erna' AUreSS
2021-03-30
2021-0430
Transxtim 2
transactiM
filter
r*SS I
PREC.ous SALVAt0R
.639213317203
SALVACK)R
.639213317263
PRECIOUS
*63921331-r.63
PRECIOUS
•639213317263
PRECu:wS
•639213317263
122021
Am 122021
122021
AM • 09:00 AM
102021
032021
AM. 1000
6 2021 PM
An
06 2021
06 2021
05 2021
Windows
ctivate Wi
dows

Instructions: 1.  In  Appointments List, select  the  appointment you  want to  reschedule and    click   “Reschedule”   button   under   Status   column.   Confirmation   box   will   appear,   click “Proceed” button.

In   Reschedule   Form,   re-select   Business   Center,   Schedule   Date  and   Time    Slot. Click   “Update   Record”   button.   Appointment will  be  rescheduled. An   email   reminder   will   be  sent   upon   appointment reschedule.

Scene 17

Note:   Reschedule   will   be   disable   if  appointment   is   within   24   hours.

Scene 18

Instructions: 1.   In   Appointments   List,   select   the  appointment   you   want to   cancel  and click   “Cancel”   button   under  Status   column.

CONVERGE
Appintrnent
Wintrrerts
A&ance Fihers
Name, Email Address
202103-30
Contact
20210430
Transactin Type
Transactim 1
Finer
Record Data
Center
Center
rpss Center 1
Center 1
Dated i me Slot
122021
2021
01m AM. 0200 AM
AVC32C21
Oate
062021
Ap.062021
A" 052021
Bcx:k
Statu'
1
SALVADOR
+639213317263
PRECIOUS
•639213317263
RECIWSSALVACOR
TransactiM 1
+639213317263
Transactim 1
PRECIOUS SRVAOOR
•639213317263
RECIWSSALVACDR
Transacticn 1
+639213317263
Activate Windov.s
cavate

Scene 19

2.   Confirmation   box  will   appear,  click   “Proceed”   button.   Booking   will   be  cancelled.     Note: Cancel   appointment   will   be         disable   if   appointment   is   within   24     hours.  3  consecutive   “No   Show”   will   automatically   deactivate   your account.

CPNVERGF
•ippotntment
Addres
Confirm your Etion
you are about to cancel ths ag#rttment, action can no
are pu want to proceed?
2
Read Data
ch
nest Centet
PRECIOUS SALVADOR
+60213317263
Transaction 1, 2
psalvadø@highlysucced can
PRECIOUS SALVADOR
transaction 1
•639213317263
PRECIOUS SALVADOR
Transaction 2
+637213317263
PRECIOUS SALVADOR
Transaction
PRECEOUSSALVADOR
Transaction
+639213317263
Oate,'Timt Slot
122021
122021
apt 122021
102021
O'OOAM.CZCNM
Booking Oat'
062021
apt 002021
Apt 062021
062021
Botk An
Activate

Scene 20

Scene 21

T he   syste m I nstructions: 1.		 Go   to   http://192.180.10.109/admin   to  access   the   Login   page.  Once    accessed,  input the “Email  Address/Username and  Password”  and click    the   “Login” button,   it   will  have   accessed   m.

Scene 22

T he   syste m I nstructions: Go   to  http://192.180.10.109/admin   to   access   the  Login   page. Click   Forgot   Password   Link Enter   email   address   then   Click Submit An  email   for  your   next steps   will   be   sent  to   your  email. Click   Go  back  to   Login  to  return  to   Login   Page.

Scene 23

T he   syste m I nstructions: Click   on  the   icon   on   the   Upper   right   corner   of  the   webpage. Click   Change  Password.   This  will   redirect   you   to   Change Password   Page

Enter   your   new   password   and   Re-Enter   your   new  Password   on  the  Confirm    Password Field Click   Update   Password   button   to   save.  Click   return   to  my  Profile   to   cancel.

Scene 24

T he   syste m I nstructions: 1.   Filter   by  date   range   to   show   the   summary   of   appointments   and status.

2.   Once   logged   in,  it will   display the  Dashboard.   Click “Appointment”  and   it    will  redirect   to  “List   of   Appointments”.

O THIEL
e-11
Age 2S
PRECIOUS SALVADOR
B-120SG 1 H
PRECOUS
8-121 1 ILA
Age 30
PRECIOUS SALVACX)R
8-122RY"
MCCA
B•123081 L
1
2021-04-14
Oqui m .ph
*6391 234 S
•639213317263
—639213317263
+639213317263
+639213317263
+6399 s 2209120
2021 •04•22
Modify
2
2
Apr. 14 2021
AM AM
Apr 1 a 2021
02:CR' PM • 03:CR'
15 2021
AM - 12:as
Apr IS 2021
0345 PM - 0445 PM
Apr IS 2021
AM - 1245
Apr 2021
03:m PM - 04:m PM

Manage   Appointments  ( Complete   an   Appointment)

Scene 25

T he   syste m I nstructions: In  the “List of Appointments”,  details  of transactions can  be  seen such  as    customer’s information and the transaction/concern details. Click on the    “Complete” button   to  complete   the   transaction. A   confirmation   message   will   appear.   Click   Proceed  to   continue.

Scene 26

T he   syste m I nstructions: To   “Cancel”  a  transaction,  go   to   “Appointment.” In  the “Appointment”  menu, the  “List  of  Appointments” with information   about  customers and  the details  of transactions  needed to  attend.  Click  on    the   “Cancel”   button   to   cancel  the   appointment.

Advance Filters
Name, Email Address
Data
Code
SANTIAGO THIEL
B-11SEY44
Age:25
PRECIOUS SALVADOR
B-116C331
Aw30
PRECIOUS SALVADOR
B-120SGIH
Age: 30
PRECIOUS SALVADOR
&12111LA
Age: 30
PRECIOUS SALVADOR
B-122RY11
Age: 30
NICCA GAUDIEL
B-123D81L
Age:30
Showing 1 to 6 of 6 entries
202104-14
Contact Details
ijquintin@uaccom4h
+639123456455
psalvador@highlysucceed.com
+639213317263
+639213317263
psalvador@highlysucceedcom
+639213317263
+639213317263
ngaudiel@uas.conph
+639952209120
2021-04-22
Transaction Type
Apply Fitter
Branch: Test Business Center
Modify your Accourit
Branch: Business Center 2
Transaction 1
Branch: Business Center 1
Transaction 1
Branch: Business Center 1
Transaction 1
Branch: Business Center 1
Transaction 1, Transaction 2
Branch: Business Center 2
Transaction 2
Reset ater
Date,'Time slot
Apr. 142021
pending
AM -1000 AM
Apr. 142021
Pending
-0300 PM
Apr. 152021
Pending
11:45 AM -1245 PM
Apr. 152021
Pending
03:45 PM-0445PM
APL 152021
pending
11:45AM-124SPM
Apr. 152021
Pending
Re ScheåAe•3
Care
Completed
Came" ed
Carell ed
Pending
Complete
P ending
ete

Scene 27

T he  S yste m I nstructions: To   “Reschedule”   a  transaction,  go   to   “Appointment.” In  the “Appointment”  menu, the  “List  of  Appointments” with information   about  customers and  the details  of transactions  needed to  attend.  Click  on    the   “Reschedule” button  to  cancel  the   appointment. Confirmation   prompt   message   will   display click “Proceed”

Name, Email Address
SANTIAGO THIEL
8-115EY44
Age: 2S
PRECIOUS SALVADOR
B-116C331
Age: 30
PRECIOUS SALVADOR
B. 120% IH
Age: 30
PRECIOUS SALVADOR
8-1211 ILA
Age: 30
PRECIOUS SALVADOR
B. 122m
Age: 30
NICCA GAUDIEL
Age: 30
Showing I to 6 Of 6 &ltries
2021-04-14
ijqu intin@uas.com.ph
psa Ivador@highlysucceed.corn
*639213317263
psaIvador@hightysucceed.corn
*639213317263
psa Ivador@highlysucceed.corn
*639213317263
psa Ohtysucceed.
*639213317263
ngaud ie"uas.com.ph
*639952209120
2021-04-22
Apply Filter
Branch: Test Business Center
Modify your Account
Branch: Business Center 2
Transaction
Branch: Business Center I
Transaction I
Branch: Business Center I
Transaction I
Branch Business Center I
Transaction I , Transaction 2
Branch: Business Center 2
Transaction 2
Reset Filter
slot
Apr. 142021
pending
0900 AM -1000 AM
Apr. 142021
pending
0200 PM - 03:00 PM
Apr. 15 2021
pending
-12-45 PM
Apr. 15 2021
pending
03:45 - PM
Apr. 15 2021
pending
AM -12-45 PM
Apr. 15 2021
Pending
03:00 PM - 04:00 PM
Re
Car&
Corn pl eted
Canc
Canc ed
No

4.   Choose   Business   Center,   schedule   date   and   Slot   then   click  “Update   Record”

Scene 28

T he  S yste m I nstructions: 5.   Click  “Return   to   Appointment  List”  to   check  the  updated   schedule.

Scene 29

The  S ystem Instructions: Select   the   appointment Click   No   show   button Note   that   accounts tagged   as   no   show   in 3   non   consecutive  times will   be   deactivated

3.   A   confirmation   Message  will   appear.   Click   Proceed   to   continue.

Scene 30

Manage Transaction Type  (Add New Record)

The  S ystem Instructions: To   “Add   New  Record”,   Go   to   “Transaction   Type.” In  the “Transaction   type,”   the   list  of   transactions   can   be   seen.   Click  on   the “Add  New”   and   it  will   redirect  to  “Transaction   Type  Create   Form”.

3.   Once  redirected   to   “Transaction   Type  Create   Form”,  fill   in   all   the necessary fields and   then   click   on   “Create   Record”.

Scene 31

The  S ystem Instructions: To  “Update   record”,   go  to “Transaction  Type”. Once   in   “Transaction  Type”,  choose   the transaction   to   update then   click   on the   “Action”   button   then   select   the  “Update   Record”.

3.   After  selecting  “Update   Record” it  will   redirect  to   “Transaction   Type   Update    Form”,  then update  the  necessary details.  After  updating  the “Transaction    Type” click   on   the   “Update   Record”.

Scene 32

The  S ystem Instructions: To “Remove”  a   record,   Go   to   “Transaction   Type” Under  the “Transaction   Type”  click  on  the   “Action”  button   then   select “Remove   Record”.

3.   A   confirmation   message   will   appear   then   click on   “Delete”   to   confirm.

Scene 33

The  S ystem Instructions: Go to   “Business   Center”  it   will   redirect  to   the   list  of Business   Centers   and their   location. Click   on   the   “Add   New”

3.   Fill   up   the   necessary  details  and   then   click   on   the “Create   Record”.

Scene 34

The  S ystem Instructions: Go to   “Business   Center”   located   at   the  Overview   menu. Click  on   the  “Action”   button   and   select  “Update Record

3.  After  clicking the  “  Update record”  it  will  be  redirected  to the “  Business   Center Update  Form”.Update   the details  then click on the  “ Update  Record”    button  to   confirm

Scene 35

The  S ystem Instructions: To “Remove”  a  record,   Go to   “Business   Center”. Under  the “Business   Center” click  on   the  “Action”   button   then   select  “ Remove   Record”.

Scene 36

The  S ystem Instructions: To   “Add   Schedule”,   click   “Schedule”   then   the  list  of   Business   Centers   and   its available   schedule and   quota   can   be   seen. The   “Add   New”   button   will   redirect  to   “Schedule   Form”.

3.   In   “Schedule   Form”   fill   in all   the   necessary  details   of   the  schedule  then   click on   “Create   Record”   to   finish.

Scene 37

The  S ystem Instructions: .  Go to  “Schedule” then click on  the  “Action” button then select “Show    Record”.

2.   “Show   Record”   redirects   to   the  list   of   the   Business   Center’s   available    Schedule.

Scene 38

The  S ystem Instructions: Select   the   Schedule you  want   to  update. Click  Action, then   Click   Edit  Record.   You   will  be  redirected   to   update    schedule   page

Update   necessary   fields   then   click   Update  Record   to   save the changes. Click   Return  to   Schedule List   to   cancel updating.

Scene 39

The  S ystem Instructions: Select   the   Schedule   you  want   to  remove. Click  Action, then   Click Remove  Record.   A   message   will   prompt   saying  that    the   action   can   not  be   undone

3.   Click  Delete   to   continue.   Click close  to   cancel   deletion

Scene 40

Manage Branch Agent Accounts  (Add New Agent)

The  S ystem Instructions: Click   Branch   Agent   Tab. Click   Add   New  Button.   This   will   redirect you   to   Add   Branch   Agent   account    form.

3.   Complete  the  Data on  the  Form then Click Create Record  to  save  new    Branch Agent   Account.

Dashboard / Branch AgentAccomts
: testuær123
Advance Filters
Name, Email Address
Business Center 1
Business Center for
Test dusirrss
Business Center 2
Test dusirss
Filter
Reset
emmepuf-2301@yopmaiL
O: BC-Branch
: eruwuwup-5251@yopmail.com
O. bc-agent01
: yddeIIydepp-SS19@yopmaiLcom
: ibylassi-31 S2@yopmaiI.com
CD : pessetemmiff-87NyopmaiI_corn
: testuser
M Statu s
Brmch Branch
Test User
Test User
Add New
Date
4 Days 2 Hours
(09 2021)
4 Days 4 Hours
(09 Aoril 2021)
5 Days 19 Mimes
(u 2021)
S Days 2 Hours
(08 )
S Days 9 Hours

*An email with the  credentials of the branch agent  will  be sent  to the    registered   email. 4.   Click   Return  to   Branch   Agent List   to cancel   creation.

Scene 41

The  S ystem Instructions: Select   the   Branch   Agent   Account you   wish   to   View Click  Actions   then   Click   View   Profile. You  will   be   redirected   to   the  Branch    Agent   Profile

3.   Click   Edit   Record   if  you   wish   to   edit  the  details.   You  will   be  redirected  to    Update   Profile form.

Scene 42

The  S ystem Instructions: 4.   Update   details   and   then   click  Update   Record   to   save   changes.   Click Return    to  Account   Profile  to Cancel  editing.

Scene 43

The  S ystem Instructions:   Select   the   Branch Agent   Account Click  Actions   then   Click   Reset   Password. You   will   be  redirected   to   the Reset    Password Form

Enter   your   New   Password   and   re-enter   your   new   password   on   the  Confirm    Password Field Click   Update   Record   to   save changes.  Click   Return   to   Account Profile  to    Cancel.

Scene 44

Manage System/Branch Admin Accounts  (Add New System/Branch Admin Account)

The  S ystem Instructions: Under   “Account Management”   select   “System   Account”   and   a   list   of accounts   will   be   displayed. Click   on  the   “Add  New”  button  to   create   a   system   account.

Dashboard Officer Accounts
Filt«s
Name, Email Address
Test Business Center
Business Center
Center
ausiness Center for Testing
Test Admin
Branch A&nin
prey
Nicca Gau
—Select Branch—
; testbadmin
Gä: pellynone7171 @yopmail.com
bcachin_OI
: master_admin_ cvg
CD: akawaressa-1748@yopmaiIcom
Filler
Dat e Regi stæd
5 Days 8 HO urs
2021)
5 Days 9 Hours
2021)
6 Days 4 Hours
(07 2021)
6 Days 7 Hours
(07 2021)
I Week 2 Hows
2021)
Add New
Actions •
Actions •
Actnns •

3.  In  the “Account Form” fill  in  the necessary details  and  the  “Personal    form”.Click   on   the   “Create   Record” once   done.

Scene 45

The  S ystem Instructions: Go   to  “Account Management” then   select   “System   Accounts” Click  on   the   “Action”   button   then   click on “View   Profile”

3.  In  the  “  View   Profile”   click   on   the   “   Edit  Record,”  it   will  redirect  to   “   Account    Form”.

Dashboard / Offcer Accounts
Name, Email Address
Test Busiress Center
Business Center I
Business Center I
Business Center for Testing
Test Adrnin
Branch Adnnin
Prey Salv
Honey Honey
Nicca Gau
Branch—
Com
e : testbadmin
master-admin—cvg
Filter
O ate
(08 2021)
(08 Ape 2021)
6 Days 4 Hour s
(07 2021)
6 Days 7 Hours
(07 2021)
I Wæk 2 Hours
(Ot 2021)
Add New
'"ew Profile
Reset Password

Scene 46

The  S ystem Instructions: 4.   Update   the   necessary  details  then   click on   the   “Update   Record”.

CONVERGE
Di'ioatd
Wintment
3: TMSEthoTyp
Schle
System
Accounts
AttaAF«m
Fil the •
"rrinl
Afini±ata
Rtcri
PestiF«m
Fill
EmdAd&ess
BdrMl@ma/can
•Sek W
Wnttktutpr:tie

Scene 47

The  S ystem Instructions: Go   to   “Account   Management” then   select   “System   Accounts” Click  on  the “Action”  button then click on  “Reset  Password”.  “Reset    Password” can   also be   done  in  the  “View   profile”

Officer Accounts
Name, Email Address
Test Business Center
Center 1
Business Center I
Business Center for Testing
-All-
Emil Add
V
—Select Branch—
filter
Reset
A. nt Status
Test A d min
Branch Afiin
Prey Salv
Honey
Nicca Gau
u: testbadmin
CA pellynone-7171@yopmdilcom
u; bcadmin_OI
; mail.com
U: prey
com
Date
5 Hours
S Days 9 Hours
S Days 4 Hours
(O' 2021 )
6 Days 7 Hours
(07 2021 )
I Week 2 Hours
2021
Add New
View profile
Reset passv.•ord
Actions •

Scene 48

The  S ystem Instructions:   1.  After  clicking the “Reset  Password”  button  it will  redirect  to  “Reset   Password   Form”.  Type   in   the  “New   Password”   and   “Confirm   Password”    then   click   on   the   “Update   Record” to   proceed.

Scene 49

The  S ystem Instructions: Go   to   “Account   Management”   then   select   “Customer  Accounts” Display   the   List   of registered   customers.

The  S ystem Instructions: Click  on   Deactivated   Accounts   Tab.   This   will   show   the  list  of   all   deactivated    accounts Filter   by   Name/Email   Address   to   search   for  the  Specific   User Click   Actions   then   click   Activate  Record to   Activate   the   Account.

Scene 50

The  S ystem Instructions: Click   Audit   Trail Tab.   This   will   show   the  Login   and   Logout time   logs   of   all    User Filter   by Name/Email   Address/Date   Range   to   search   for  the   Logs  .