Zoho Voice Training Manual

undefined. Zoho Voice Training Manual.

[Audio] We will provide you with the skills and confidence to enhance your communication abilities. As a guide we recommend using the 3D Bullseye Flickr Photo Sharing image to help you visualize and understand the concepts presented in this training. By following the guidelines and tips provided in this manual you can improve your voice and communication skills and achieve your full potential. Let's get started..

[Audio] We will now discuss the Zoho Voice Training Manual. The topic of this presentation will be the introduction of Zoho Voice. Zoho Voice is a phone system that our agents will use to communicate with our Filipino visa clients and record calls for quality assurance and training purposes. The implementation of Zoho Voice will improve customer service and provide valuable training opportunities for agents. As we continue to improve the system we will ensure it meets the needs of our clients and team..

[Audio] To enhance your customer service skills through training click on the Voice icon in the top right corner of your screen..

[Audio] Zoho Voice is a powerful tool that handles all customer tickets in one place including analytics and community activities. It integrates social media and supports up to 1 million users. Zoho Voice enables multichannel support for customers making it easier for them to reach out. The training manual provides a comprehensive guide on Zoho apps including desk eSite24x7 @Lens F-S-M featured app assist statuslQ voice QEngine and more. By using the training manual you can improve customer service skills and provide better support to customers..

[Audio] We will explore the various types of call logs available in Zoho Voice. These logs serve distinct functions and can be filtered according to specific criteria such as dates purchased numbers agents and more. Employing these logs effectively can provide us with valuable insights into our call center operations and enable us to make data-driven decisions to enhance our processes and outcomes..

[Audio] Zoho Voice is an easy-to-use tool that enhances customer support skills. With Zoho Voice you can manage live calls record and analyze call logs and improve voicemail and search capabilities. Our training manual provides detailed instructions on how to use Zoho Voice from managing live calls to analyzing call recordings and improving your rating. You can also purchase additional numbers such as agents and queues and dispose of and filter your logs. With Zoho Voice Training Manual you can take your customer support skills to the next level and provide a better experience for your customers..

[Audio] Zoho Voice is a powerful communication management tool that provides businesses with a range of features and functionalities to manage their communications effectively. One of the key features of Zoho Voice is call logging which allows users to track and analyze their calls. With call logging businesses can identify areas for improvement monitor call quality and improve customer satisfaction. Zoho Voice also provides a range of search options to help users find the information they need quickly. Users can search by date time caller number callee number and contact information. In addition to call logging and search options Zoho Voice also provides call recordings. Call recordings can be stored internally or externally and users can search for specific recordings using a range of criteria such as date time caller number callee number and contact information. Zoho Voice also provides agent status tracking which allows businesses to monitor the availability of their agents and ensure that they are available when needed. This can help businesses optimize their operations and improve customer satisfaction. Finally Zoho Voice provides a range of queues and durations to help businesses manage their communications effectively. With queues and durations businesses can ensure that their customers are connected to the right person quickly and efficiently..

[Audio] The Zoho Dialer Softphone allows agents to make calls take IB calls send text messages and listen to call recordings. Download the 64-bit version from the Zoho website for better performance and security. Once installed the agent can make calls and perform other voice-related tasks. It’s important to understand the Zoho Voices statuses which indicate when an agent is ready to take IB calls on break busy or offline. This understanding is crucial for effective communication and productivity in the workplace..

[Audio] Discuss the messaging feature of Zoho Voice. This feature allows you to send an email and then follow it up with an S-M-S message. Here’s a suggested S-M-S template that you can use when contacting a client about a visa application service: this is from Filipino Visa. I’m trying to contact you about your visa application service with us. Please check your email for complete information details. This S-M-S template is designed to be brief and to the point while also providing all the necessary information. Keep in mind that S-M-S messages are typically limited to 160 characters so make sure your message is concise and easy to read. Use S-M-S messages in a responsible manner only send them when necessary and make sure the client has given you permission to use their phone number..

[Audio] In this image we can note that the S-M-S list is offline which means it's not connected to the internet and can't send or receive messages. Additionally we can see that when the S-M-S list is online it provides a more comprehensive list of messages including the sender ID which is Filipino Visa V-P-C--. Another feature of the S-M-S list is search message and number which allows users to quickly find specific messages. The sender ID is also displayed which is useful for identifying the sender. Another feature of the S-M-S list is scheduled S-M-S which allows users to schedule messages to be sent at a later time. This can be particularly useful for sending reminders or follow-up messages. In conclusion the S-M-S list is a valuable tool for managing and organizing S-M-S messages. It provides a range of functions that make it easy to find and manage messages whether they're offline or online..

[Audio] Communication is crucial in the workplace and Zoho Voice is a cloud-based phone system that provides efficient communication with employees and customers. With features like call routing voicemail-to-email and call recording businesses can manage communications in a centralized manner. In this presentation we will show you how to use Zoho Voice effectively by walking you through the process of adding contacts and sending messages. We will also discuss how to communicate with team members and customers in a professional and efficient manner. We will use images and examples to illustrate the benefits of using Zoho Voice in the workplace. By the end of this presentation you will have a better understanding of how Zoho Voice can improve communication in your business..

[Audio] We have recently started demonstrating the Zoho Voice Training Manual to our clients. This resource is intended to help individuals and teams enhance their communication capabilities using Zoho Voice. The manual features a range of useful tools such as the ability to search for contacts by name or phone number as well as detailed information on the various Zoho Voice agents that can assist users..

[Audio] We are experts in creating effective voicemail scripts with clear communication goals. Our scripts are designed to be friendly and professional while tailored to the specific needs of the client and situation. For instance our script is used to follow up on a visa application. Use Zoho Voice to easily manage and record your phone calls which can improve customer service operations..

[Audio] We will focus on the use of the Mute Hold and Accept buttons on the Zoho Voice platform. By understanding how to use these buttons we can provide better service and improve the overall customer experience. Let's take a closer look at how these buttons work..

[Audio] Filipino Visa V-P-C--: This feature in Zoho Voice allows you to easily see the team-assigned number/s which can be incredibly useful in tracking calls and managing your team's workload..

[Audio] To initiate a call transfer using Zoho Voice press the Transfer button on the dial pad. Once the call is on hold the ON CALL icon will appear on the keypad. You can then choose to mute the call add participants to the call or end the call. To add participants dial their phone number and press the Transfer button. The participant's phone number will be added to the call and you can proceed to the next step. To end the call press the End button on the keypad. The call will be disconnected and the ON CALL icon will no longer appear on the keypad..

[Audio] 1. Discuss transferring calls in Zoho Voice. 2. Search for the agent in the search bar. 3. If the contact details of the agent are not available save them before dialing. 4. Once you have found the agent click on the ON CALL button to initiate the transfer. 5. The agent will be notified of the incoming call and can accept it. 6. It's important to note that the agent must be available and on the same platform as the caller. 7. If the agent is not available or on a different platform the transfer will not be successful. 8. In summary transferring a call in Zoho Voice is a simple process that can be done by searching for the agent saving contact details and initiating the transfer using the ON CALL button..

[Audio] During this presentation we will discuss the Speak & Transfer button in Zoho Voice. This button located at the bottom of the dial pad is used for transferring calls to other agents or departments. To use the button select the desired agent or department and click it. Calls will be transferred automatically and callers will be directed to the selected agent or department. When transferring calls there are two options: Speak & Transfer and Blind Transfer. Speak & Transfer allows for a more personalized and effective transfer as it allows you to speak with the agent before transferring the call. Blind Transfer does not. In this presentation we will focus on Speak & Transfer. When using this option clearly communicate the reason for the transfer and any necessary information to the selected agent to ensure a seamless transfer and the best possible service for the caller..

[Audio] Zoho Voice’s call transfer feature allows agents to transfer a call to another agent or a voicemail box while keeping the caller on hold. This feature is useful in situations where the current agent is unable to handle the call or needs to escalate it to a higher authority. The call transfer process is easy to use as it can be initiated through the keypad or by pressing the END & TRANSFER button..

[Audio] Discuss the various options in the Zoho Voice Training Manual including agent call merging transfer hold and the More button features..

[Audio] Click the End button to end the call. To create a three-way call click the Transfer button and enter the other party's phone number. To hold the call click the Hold button. To transfer the call to a voicemail box click the VM Dr button. To pause the recording click the Pause Rec button. To mute the conversation click the Mute button. End the call by clicking the E-N-D button..

23. THANK YOU.