KNOWLEDGE MANAGEMENT (Part 2)

abstract image. KNOWLEDGE MANAGEMENT (Part 2). JERRY TW CHOW Ph.D (MGM/LDR), MA (LDR), CMgr (CMI, UK).

OUTLINE OF CONTENTS. III. A Brief History of Knowledge Management IV. Who Coined the Term Knowledge Management?.

III. A BRIEF HISTORY OF KNOWLEDGE MANAGEMENT. Originated in Greek philosophers (e.g., Aristotle) attempting to generate and document knowledge for use (Prusak, 2001). IN the 70’S - Several management theorists have contributed to the evaluation of KM. Chaparral Steel: An example of a company that incorporated KM strategies. Peter Drucker: The renounced management scholar, was the first few to teach on information and knowledge in the early 1960s as organizational resources (Drucker1989). Peter Senge: Taught in MIT. He stressed on the “Learning Organization” in his book The Fifth Discipline (1990). The Learning Organization then becomes the starting point of KM (Cf slide 16)..

III. A BRIEF HISTORY OF KNOWLEDGE MANAGEMENT. IN the 80’S - Knowledge as a competitive asset was apparent. Managing knowledge that relied on work done in artificial intelligence and expert systems. Knowledge management - related articles began appearing in journals, books, and conferences..

III. A BRIEF HISTORY OF KNOWLEDGE MANAGEMENT. IN the 90’S UNTIL NOW - Several management consulting firms had begun in-house KM programs using the ADAM’s Model. KM was introduced in the popular press. The International KM Network (IKMN) went online in 1994. RECENT DEVELOPMENT - major changes in business environment , Intellectual capital, knowledge sharing culture, hence, KM is not a choice, but a must..

IV. WHO COINED THE TERM KNOWLEDGE MANAGEMENT?. Karl-Erik Sveiby Described as one of the “founding fathers” of KM. He pioneered many fundamental concepts. Karl Wiig Also described as a “founding father” In 1986, he published his 1st book, “Knowledge Companies” in Sweden. He used KM in a 1986 article. Management researcher. Wrote articles and books on KM..

V. DEFINING KNOWLEDGE MANAGEMENT. KM is a discipline that has been defined in various ways by scholars globally over the years. KM cannot be confined to a single definition, and it is viewed differently in different fields of endeavour. It is clear that the concept of KM has not reached the maturity stage. There appear to be no consensus on a single definition for KM..

V. DEFINING KNOWLEDGE MANAGEMENT. Knowledge Management is the management of knowledge within organizations. “The process of capturing, organizing, and storing information and experiences of workers and groups within an organization and making it available to others. By collecting those artifacts in a central or distributed electronic environment (often in a database called a knowledge base), KM aims to help a company gain competitive advantage” (Davenport & Prusak, 1998, USA, Management) As cited in Girard & Girard, 2015). “Knowledge Management is therefore a conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organizational performance” (O’Dell & Grayson, 1998 (USA Management) As cited in Girard & Girard, 2015)..

abstract image. Part 2 is second in a series of eight parts sharing on Knowledge Management THANK YOU.