WQD

2 Nov 2025 World Quality Day 2025 “Quality: Think Differently” Ethiopian Roads Administration Performance, Quality & System Management Directorate.

3 Celebrating Excellence with ISO 9001:2015 Quality Management System “Driving Quality, Building Trust.” • Quality is never an accident; it is always the result of intelligent effort. (Quality audit) John Ruskin • A good system shortens the road to the goal. (ERAMS) Orison Swett Marden 1. Pareto Principle, 1’ Joseph Juran.

4 What is Quality? Quality means meeting or exceeding customer expectations consistently. Key aspects • Fitness for purpose • Reliability and durability • Customer satisfaction “Quality is not an act, it is a habit.” – Aristotle.

5 What is Quality Management? Quality Management is the coordinated activities to direct and control an organization with regard to quality. Focus areas • Planning quality • Quality control • Quality assurance • Quality improvement “Excellence is a continuous process and not an accident.”.

[Audio] What is Quality Management System (Q-M-S--)? Q-M-S is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. Purpose Ensure consistency Meet customer and regulatory requirements Promote continual improvement “Systems enable success; quality systems enable excellence.” 6.

[Audio] Introduction to World Quality Day Celebrated annually on the second Thursday of November This year: November 13, 2025 Purpose Promote the vital role of quality in work and daily life Global event uniting organizations to improve quality awareness “Quality is everyone’s responsibility.” 7.

[Audio] Theme 2025 – “Quality: Think Differently” Encourages new perspectives and creative approaches to quality Inspires innovation in quality management practices Aligns with ERA’s commitment to continuous improvement and excellence “Innovation distinguishes between a leader and a follower.” Steve Jobs 8.

[Audio] What is ISO 9001:2015? Internationally recognized Quality Management System (Q-M-S--) standard Provides a framework for consistent quality and customer satisfaction Focuses on: Process approach Risk based thinking Leadership engagement Continuous improvement “Quality means doing it right when no one is looking.” Henry Ford 9.

[Audio] Benefits of ISO 9001:2015 for E-R-A Enhances process efficiency and effectiveness Ensures consistent delivery of quality services Increases customer satisfaction and trust Promotes a culture of continuous improvement and innovation “Continuous improvement is better than delayed perfection.” Mark Twain 10.

[Audio] ERA’s Commitment to Quality Active implementation of ISO 9001:2015 Q-M-S Embedding quality principles in every department and process Encouraging all staff to think differently about quality challenges Strengthening ERA’s reputation locally and globally “Commitment to quality is a commitment to our future.” 11.

[Audio] How E-R-A Will Celebrate World Quality Day 2025 Awareness campaigns led by the Communication Directorate Training and workshops organized by HR Training Team Showcasing success stories and quality achievements Engaging all employees in quality improvement initiatives “Quality is the best business plan.” 12.

[Audio] Call to Action Embrace the theme: Quality: Think Differently Participate actively in World Quality Day events Share ideas and innovations to improve quality at E-R-A Commit to continuous improvement every day “Your attitude, not your aptitude, will determine your altitude.” – Zig Ziglar 13.

[Audio] Thank You! Best Roads for Prosperous Ethiopia ምርጥ መንገዶች ለበለጸገች ኢትዮጵያ Together, we drive excellence through quality!.