What to do I the event of an incident/accident

[Audio] Welcome to our training about managing incidents and accidents. I will be your presenter for this session. Over the next eleven slides, we will go through all the necessary information to protect yourself and others. Let's start our journey towards believing in zero accidents without delay..

[Audio] This training video aims to empower viewers with the necessary knowledge and skills to respond to incidents and accidents safely and efficiently. The objective of this training is to understand how to respond to an incident, recognize the need for emergency services, and use What3Words to provide accurate location details. We will also cover the initial steps of calling 999 with clear information, and gathering documentation and information. Knowing what to do in the event of an incident or accident can make all the difference by potentially saving lives, preventing further damage, and minimizing the impact of the situation. The goal of this training is to provide viewers with the necessary tools and knowledge to effectively handle any unexpected situation. Let's now dive into the details of effective incident response. With the right training and preparation, we can strive for zero incidents and create a safer workplace..

[Audio] On slide number 3, we will discuss the necessary steps to take in the event of an incident or accident. The immediate response is crucial in emergency situations to ensure the safety of yourself and those present. The first important step is to remain calm. While it is natural to feel panicked, it is crucial to stay calm and gather your thoughts. This will help you assess the situation and make effective decisions. The next step is to prioritize safety. Identify any immediate dangers and move to a safe location if possible, without putting yourself or others in further danger. If needed, alert nearby individuals for assistance. If there is a casualty, ensure it is safe to leave them and seek help. Lastly, activate any emergency alarm systems. This will alert others and potentially bring in emergency services. Remember, our goal is to have a workplace with zero accidents or incidents. By following these immediate response steps, we can work towards achieving this goal. Let's now move on to the next slide..

[Audio] Today's training video focuses on customer and onboarding with a specific focus on slide number 4 out of 11: "How to determine what Emergency services you require." This slide aims to provide you with important information on what to do in case of an incident or accident and how to determine the appropriate emergency services to call. The phrase "Believe in zero" reminds us to always strive for zero accidents and incidents, but in case of a situation, it is crucial to know which emergency service to call for assistance. The police should be contacted for crimes in progress, threats to public safety, and traffic accidents involving injuries or blockages. The fire service should be called for any type of fire, including electrical or chemical fires, as well as situations involving structural collapse, trapped individuals, and hazardous material spills. The ambulance service is meant for sudden medical emergencies, including heart attacks, choking, severe bleeding, accidents causing injuries, unconsciousness, or shock, critical illness, and the inability to move. If unsure, contact the emergency operator and answer their questions clearly to identify the appropriate service. In any emergency, act quickly and remain calm, providing the appropriate emergency service with all necessary information for a prompt and effective response. Thank you for watching slide number 4 of our presentation. Stay tuned for more important information on customer and onboarding training..

[Audio] In case of an incident or accident, it is crucial to act promptly and effectively. To aid emergency services in locating your exact position, we stress the use of What3Words in our incident training. Simply open the app or website to automatically reveal your current location and share the three-word address with the emergency services. If unable to speak, the words can also be typed into a text message as instructed by the operator. This tool is particularly important for precise locations in rural or remote areas without clear landmarks, such as for wagon drivers. Furthermore, the three-word addresses for the main and rear entrances of factories will be printed on all first aid boxes, HAKA, and reception areas for easy reference. What3Words is a geolocation tool that divides the world into 3mx3m squares with a unique three-word address, ensuring accuracy and efficiency in emergency situations. We urge you to become familiar with this tool and always keep it accessible in case of an incident or accident. For more information on how to download and use What3Words, scan the code or visit our website..

What3Words. 02/12/2024. Incident Training Dean Williams.

[Audio] When calling 999, it's essential to provide clear and concise information about the nature of the incident. Being as specific as possible, you should mention whether the situation is still ongoing or under control. You should also provide a detailed location description using a clear address or What3Words. Specify the number of people involved, including those injured, trapped, or at risk, and note if there are any vulnerable individuals affected. Highlight any hazards present, such as fire, electrical issues, or gas leaks, and mention any escalation, like unstable buildings or structures. Speak calmly and clearly, allowing the operator to guide you through the process. Don't hang up until instructed to do so..

[Audio] When documenting an incident, it is essential to record accurate information. The date, time, and location of the incident should be noted, including the use of commonly known names for areas within the site, as well as the site name itself. A description of the incident should be provided, focusing on observable facts rather than making assumptions. The five Ws should be considered - who was involved, what happened, where did it occur, when did it happen, and why did it happen? Photos and videos of the scene, damages, and injuries should be taken, but avoiding interfering with rescue attempts. Witness details, including names and contact information, should be gathered, and permission obtained from non-employees to use their accounts of what happened. The details of involved parties, including their names, roles, and actions taken during the incident, should be documented. Relevant registrations and licenses should also be included if applicable..

[Audio] The first step is to report the incident. It is crucial to notify your line manager or safety officers immediately. Make sure to provide a clear and accurate account of what happened to ensure proper handling of the situation. Next, follow up by submitting all gathered documentation to your superiors or even the authorities if necessary. This will help in any investigations and ensure all necessary information is recorded. After the incident, it is important to reflect and participate in debriefs to discuss lessons learned. This is an opportunity to share any suggestions for corrective actions or ways to improve to prevent future incidents. In the case of a particularly traumatic incident, it is important to seek counselling or mental health support. This is a crucial step towards taking care of yourself and your well-being. Lastly, don't forget to look out for your colleagues and coworkers who may also be affected by the incident. Offer your support and reach out to them if they need it..

[Audio] In the event of an incident or accident, it is crucial to stay calm and prioritize safety for yourself and others. Identifying the right emergency services based on the situation is necessary, and using What3Words for accurate location details is also important. When calling 911, providing clear, concise information about the incident is essential, including the nature of the incident, location, number of people involved, and any hazards present. Finally, documenting everything thoroughly for the follow-up investigation is vital..

Questions & Feedback. [image] Question Clipart For Powerpoint Free download on ClipArtMag.