Name: Welcome to Natera
Uploaded: 2024-04-15
Duration: 7 min 23 s
Description: Hello. Welcome to Natera's New hire onboarding presentation for the Special Ops Team..

[Audio] Hello. Welcome to Natera's New hire onboarding presentation for the Special Ops Team.. 

Scene 1

[Audio] First a quick overview of what onboarding will look like this week. For today, Day one, we will start with this onboarding kick off call with the onboarding trainer and your special ops manager if they are available to join. If your manager will not be available, they will schedule a time to meet with you this week. We will review the apps in your okta space and go over Ultipro and Cornerstone. Ultipro is the time punch maintenance system Natara uses to clocking in and out, as well as timesheet tracking and submissions. Cornerstone is the LMS system Natera uses for the delivery, reporting and tracking of required training courses. New employees will be assigned modules to complete in Cornerstone. There are two HIPAA compliance modules and a quiz that must be completed before we can request access to the applications need to complete your job functions. There is a check list form for all the applications requested and their status that you will be required to update and submit by the end of onboarding.. 

Scene 2

Kick off

 Kick off Call with Trainer and Manager

 Review

 Review My Apps in OKTA (Ultipro, Cornerstone)

 Complete

 Complete HIPAA in Cornerstone

 Go over

 Go over checklist for applications needed

 https://docs.google.com/document/d/141gLC8qictslbVFs8PPOa06ttfenJqLFPIfmCwvXhw4/edit

[Audio] This is the Okta HOME page. There are tiles for different applications that employees have access to. Additional tiles will be added when access to specific applications are requested and provided. The UltiPro UKG tile is the time keeping system Natera uses. When the tile is clicked the UltiPro application will open.. 

Scene 3

UltiPro - Punching In and Out

You will find on the home page through Okta. https://natera.okta.com/

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Jira Server - VPN
Required
EGENCIA
Egencia IJS
UI<G
Google Mail
workday
Google Drive
Marketing Cloud
Google Calendar
Salesforce.com
(New)
SAP Concur
Concur
Google Keep

[Audio] When Ultipro is open, to clock in or out, select the Time Clock Entry. A box welcoming the employee will open and to clock in, click the punch button. We do not use the transfer button. To view the punch details, select Time Management.. 

Scene 4

1. Go to Time Management

2. Click on Timesheets


3. Click on Punch (anytime you enter or leave work)

[image] natera
Time Clock Entry
Favorites
Q Search
Time Management
Tim Clock Entry
Edit Favorites
Home
Inbox
Out of Office
Logout
8b natera
Brooke

[Audio] On the Time Management page, select the Date selection from the drop down for the period the inquiring is for. The punch detail will be at the bottom of the page under the Timesheet detail. This is where verification of successful time punches can be viewed.. 

Scene 5

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Time Management
Annual
Monthly Calendar
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Cal e ndu Su —y
Timesheets
Date Selection:
My Timesheet for January 16,
V Summary
Timesheet Detail
Bennett.
2024 to January 31. 2024
Approval Date: 01125/202412:39 PM
Resowce-s
status: PAYROLL Q
Approver: RYANN BUNDAUAN

[Audio] The Cornerstone tile is the Learning Management System where the online compliance training is housed. Click this tile to open Cornerstone.. 

Scene 6

[image] Jira
Jira Server - VPN
Required
EGENCIA
Egencia US
Cornerstone
UI<G
UltiPro
Google Mail
workday
Workday
Google Drive
Signatera Portal
Google Calendar
Prospera Portal
Demo
SAP Concur
Concur
Prospera Portal

[Audio] This is the dashboard for Cornerstone. Notice the completed courses on the top of the page. We do not utilize the badge option currently. The playlist is where assigned modules, and any that are do soon, will be listed. The search option is available to find a module and self assign it to complete the module when it has not been assigned. Use this function to complete the HIPAA compliance modules if they are not assigned. These modules must be completed prior to requesting access to certain applications.. 

Scene 7

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Welcotne to Natera University
Inspired by Your Subjects

[Audio] These are the two HIPAA modules and Quiz that must be completed first. If they are not assigned, search for them by name or (HIP-#). When these three items are complete, the applications requests can be submitted.. 

Scene 8

COMPETE THESE CORNERSTONE MODULES FIRST BEFORE YOU CAN REQUEST SYSTEM ACCESS.

[image] Material
HIPAA Privacy Rule
Policy and Procedu
•HPAA Privæy Ride Policy and
(HIP-10018)"
Material
Natera's Implementation
of the HIPAA Privacy
"HIPAA Invlernemation of the HIPAA Privacy
(HIP-10001)"
Test
HIPAA Quiz
•HIPAA

Material
Natera's Implementation
of the HIPAA Privacy
Material
HIPAA Privacy Policy
and Procedure Mant
Completed
Launch

[Audio] Applications requests will include A M D, Virtru, Nitro, Ebridge, and Power B I. A M D or Advanced MD it the billing software used for claims processing. Virtru is what Natera uses to send emails encrypted and secure. Nitro is a great application for the manipulation of PDF's and documents to combine, delete, and redact when creating packets for submitting Appeals. Ebridge is a warehouse of payer correspondence and keeps documents available to view. Power B I is a data visualization & acquisition tool for viewing and retrieving specific data for a specific team member or team.. 

Scene 9

ADVANCED MD (AMD)- BILLING SOFTWARE [REQUEST ACCESS BY EMAILING THE NATERA CORE TEAM <NATERACORETEAM@SYNERGENHEALTH.COM>]

 VIRTRU –  FOR CONFIDENTIAL EMAILS [EMAIL HELPDESK@NATERA.COM TO OBTAIN AUTHORIZATION AND DOWNLOAD CHROME EXTENSION HERE]

 NITRO – FOR PDF MANIPULATION, EMAIL  (EMAIL HELPDESK@NATERA.COM)

 EBRIDGE – A WAREHOUSE OF PAYER CORRESPONDENCE

 POWER BI - DATA VISUALIZATION & ACQUISITION TOOL. REQUEST POWERBI ACCESS FROM THIS JIRA LINK. PLEASE ENTER THE FOLLOWING TEXT VERBATIM IN THE DESCRIPTION: I would like to request viewer access to the Power BI NATERA -BILLING & REVENUE OPS WORKSPACE. Business Justification: For self-service data acquisition and analysis

[Audio] This is a list of payor portals we may register for. Once registered, an email is sent and will include the username that was used to register, so the account can be tied to Natera.. 

Scene 10

Availity Register

 https://www.availity.com

 Navinet Register

 https://navinet.secure.force.com

 UHC Register for Portal

 https://www.uchprovider.com/en/resource-library/provider-portal-resources.html

 Noridian Start Registration

 https://www.noridianmedicareportal.com

[Audio] This information is required when registering with Noridian medicare portal. Make sure to enter the PTAN as G I 234 A. The trading Partner number is CA11665.. 

Scene 11

This information is required when registering for the Noridian Portal.

[image] A screenshot of a computer Description automatically generated with medium confidence

TIN 010894487   NPI 1558672279
 PTAN GI234A
 CA11665

[Audio] The special ops team has created a site for accessing necessary information to complete job specific tasks. There will be a walk through of the site, however it can be accessed at any time.. 

Scene 12

OVERVIEW OF SPECIAL OPS PORTAL 2.0   https://sites.google.com/natera.com/specialoperations/home?authuser=0

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Protect Health and Inform Earlier, More Targeted Interventions.
NateraS cell-free DNA tests help inform more personalized health care
decisions.
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[Audio] Natera is a google suite company. Gmail, Google Chat, Google Drive, Google Keep, and Google Calendar are used. There are tutorials for these applications on the Special Ops Site 2.0.. 

Scene 13

Google Chat –  in-company  messaging system (Recommend installing and turning on desktop notifications as well as installing it on your phone)

 Google Drive -        A storehouse of your files & folders as well as shared ones

 Google Drive for Desktop - Windows

 Google Calendar –  in-company calendar to schedule meetings and OOO requests

 Google Keep -   For keeping reminders and tasks (Alternative to OneNote

[Audio] We use Zoom for our communication platform to connect with video, audio, and phone. We will request a zoom phone number for you. You will have access to Microsoft Excel and Word for some of the required tasks.. 

Scene 14

Zoom - Add Zoom scheduler chrome extension, which allows for zoom meeting links in Google calendar.

 Zoom Phone Number:  Use this link to request Zoom outbound phone access

 Microsoft Excel -  If your laptop did not come with, please send an email to helpdesk@natera.com requesting.

[Audio] Day two, we will meet on a new zoom call invitation. During the call we will go over any questions you have. We will request any access we have not already requested. Once access is granted, we will log in the application to verify. New Hires will work on Cornerstone modules and completing the required training videos. If we need to meet again during the day, we can go into the same zoom meeting.. 

Scene 15

Zoom Meeting with Trainer to start the Day

 Complete addition training in Cornerstone

 Watch product videos - New Hire Day 1 Orientation, including Claims Status

 Watch Product Training 1, 2

[Audio] Day three, we will meet on a new zoom call invitation. We will access any applications that have been granted. Review the training videos and Cornerstone modules and assess the progress.. 

Scene 16

Zoom Call with Trainer

 Care and Portal Walkthrough training video   https://drive.google.com/file/d/1n5GF1D97l3Po18B8h8tDStpGZ8lis18v/view?usp=drive_link

 LIMS training video https://drive.google.com/file/d/1c_WITGWYHNmLEHuT2uZQR5HOOsCmfjlU/view?usp=drive_link

 Watch AMD video and follow along with Training guide AMD

[Audio] Day 4 we will meet with a new Zoom invitation. We will continue verifying application access and address any questions or issues as they come up. Complete all the Cornerstone modules and videos. We will update the checklist form and submit when onboarding is complete.. 

Scene 17

https://drive.google.com/file/d/1pwQS8-4M2CqzSBGYoCTjdeQZtL_o5Nrv/view?usp=drive_link   (Humana Elig and C016 denials)

 https://drive.google.com/file/d/1oq-prSRENTsskIQcCKTxLVGWttwN5bkP/view?usp=drive_link (Navigate Ebridge, Documentation, UHC/Wellmed)

 https://drive.google.com/file/d/1eg8rKaNeQaxsufkUgZ1UxDebvsU1Rtnc/view?usp=drive_link (Noridian Eligibility and Nitro Training)

 Zoom Call with Trainer

 Watch the following video trainings:

[Audio] Please make sure you have completed these following tasks prior to being released to your team for job specific training. Make sure the time on your system is correct. Make sure you have added a photo of yourself in google. Make sure to add your email signature once you receive your zoom phone number.. 

Scene 18

CHANGE THE TIME ON YOUR COMPUTER
 ADD GOOGLE PHOTO IN GOOGLE CONTACTS
 ADD EMAIL SIGNATURE- ADD EMAIL SIGNATURE NAME POSITION TITLE PHONE NUMBER WWW.NATERA.COM Confidentiality Notice copy confidentiality notice AND logo from next slide

[Audio] This is a copy of the confidentiality notice and logo to add to your email signature.. 

Scene 19

Confidentiality Notice: This facsimile/email transmission contains confidential or privileged information, some or all of which may be protected health information as defined by the federal Health Insurance Portability & Accountability Act (HIPAA) Privacy Rule.  This transmission is intended for the exclusive use of the individual or entity to whom it is addressed.  Unauthorized interception, use or distribution of this fax is prohibited and could be a violation of Federal and State law.  If you are not the intended recipient (or an employee or agent responsible for delivering this facsimile transmission to the intended recipient), you are hereby notified that any disclosure, dissemination, distribution or copying of this information is strictly prohibited and may be prohibited by law. Please notify the sender by telephone or email to arrange the return or destruction of this transmission.

A blue letters on a black background

Description automatically generated

[Audio] MAKE SURE YOU HAVE THESE CONTACT NUMBERS SOMEWHERE IN CASE YOU CAN'T ACCESS YOUR COMPUTER. YOU MIGHT WANT TO TAKE A PICTURE OF IT.. 

Scene 20

A screenshot of a computer

Description automatically generated

[Audio] That is all for now! We are so glad you have joined our team and look forward to working with you.. 

Scene 21

[image] A green and white logo Description automatically generated

Welcome to Natera

Scene 0

Hello.  Welcome to Natera's New hire onboarding presentation for the Special Ops Team.

avatar

First a quick overview of what onboarding will look like this week. For today
 Day one
 we will start with this onboarding kick off call with the onboarding trainer and your special ops manager if they are available to join. If your manager will not be available
 they will schedule a time to meet with you this week.  We will review the apps in your okta space and go over Ultipro and Cornerstone. Ultipro is the time punch maintenance system Natara uses to clocking in and out
 as well as timesheet tracking and submissions.  Cornerstone is the L-M-S system Natera uses for the delivery
 reporting and tracking of required training courses. New employees will be assigned modules to complete in Cornerstone. There are two H-I-P-A-A compliance modules and a quiz that must be completed before we can request access to the applications need to complete your job functions. There is a check list form for all the applications requested and their status that you will be required to update and submit by the end of onboarding.

This is the Okta H-O-M-E page.  There are tiles for different applications that employees have access to. Additional tiles will be added when access to specific applications are requested and provided. The UltiPro U-K-G tile is the time keeping system Natera uses.  When the tile is clicked the UltiPro application will open.

 
UltiPro - Punching In and Out

You will find on the home page through Okta. https://natera.okta.com/

 


slide3-hotlink2

When Ultipro is open
  to clock in or out
 select the Time Clock Entry.  A box welcoming the employee will open and to clock in
 click the punch button. We do not use the transfer button.  To view the punch details
 select Time Management.

On the Time Management page
 select the Date selection from the drop down for the period the inquiring is for.  The punch detail will be at the bottom of the page under the Timesheet detail. This is where verification of successful time punches can be viewed.

The Cornerstone tile is the Learning Management System where the online compliance training is housed. Click this tile to open Cornerstone.

This is the dashboard for Cornerstone. Notice the completed courses on the top of the page. We do not utilize the badge option currently. The playlist is where assigned modules
 and any that are do soon
  will be listed.  The search option is available to find a module and self assign it to complete the module when it has not been assigned. Use this function to complete the H-I-P-A-A compliance modules if they are not assigned. These modules must be completed prior to requesting access to certain applications.

These are the two H-I-P-A-A modules and Quiz that must be completed first. If they are not assigned
  search for them by name or (HIP-#). When these three items are complete
 the applications requests can be submitted.

Applications requests will include A M D
 Virtru
 Nitro
 Ebridge
 and Power B I  A M D or Advanced MD it the billing software used for claims processing. Virtru is what Natera uses to send emails encrypted and secure.  Nitro is a great application for the manipulation of PDF's and documents to combine
 delete
 and redact when creating packets for submitting Appeals.  Ebridge is a warehouse of payer correspondence and keeps documents available to view. Power B I is a data visualization & acquisition tool for viewing and retrieving specific data for a specific team member or team.

This is a list of payor portals we may register for.  Once registered
 an email is sent and will include the username that was used to register
 so the account can be tied to Natera.

This information is required when registering with Noridian medicare portal. Make sure to enter the P-T-A-N as G I 234  ampere The trading Partner number is CA11665.

The special ops team has created a site for accessing necessary information to complete job specific tasks. There will be a walk through of the site
 however it can be accessed at any time.

 OVERVIEW OF SPECIAL OPS PORTAL 2.0   https://sites.google.com/natera.com/specialoperations/home?authuser=0


slide12-hotlink2

Natera is a google suite company. Gmail
 Google Chat
 Google Drive
 Google Keep
 and Google Calendar are used. There are tutorials for these applications on the Special Ops Site 2.0.

We use Zoom for our communication platform to connect with video
 audio
 and phone. We will request a zoom phone number for you. You will have access to Microsoft Excel and Word for some of the required tasks.

Day two
 we will meet on a new zoom call invitation. During the call we will go over any questions you have. We will request any access we have not already requested. Once access is granted
 we will log in the application to verify.  New Hires will work on Cornerstone modules and completing the required training videos. If we need to meet again during the day
 we can go into the same zoom meeting.

Day three
 we will meet on a new zoom call invitation. We will access any applications that have been granted. Review the training videos and Cornerstone modules and assess the progress.

Day 4 we will meet with a new Zoom invitation. We will continue verifying application access and address any questions or issues as they come up. Complete all the Cornerstone modules and videos. We will update the checklist form and submit when onboarding is complete.

Please make sure you have completed these following tasks prior to being released to your team for job specific training.  Make sure the time on your system is correct. Make sure you have added a photo of yourself in google. Make sure to add your email signature once you receive your zoom phone number.

 CHANGE THE TIME ON YOUR COMPUTER
 ADD GOOGLE PHOTO IN GOOGLE CONTACTS
 ADD EMAIL SIGNATURE- ADD EMAIL SIGNATURE NAME POSITION TITLE PHONE NUMBER WWW.NATERA.COM Confidentiality Notice copy confidentiality notice AND logo from next slide



slide18-hotlink8

This is a copy of the confidentiality notice and logo to add to your email signature.

Make Sure You Have These Contact Numbers Somewhere In Case You Can't Access Your Computer. You Might Want To Take A Picture Of It.

That is all for now! We are so glad you have joined our team and look forward to working with you.