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[Audio] This slide covers: Welcome to the Group Technology Weekly Operational Forum 29 August 2025. Please review the details on screen..

[Audio] This slide covers: General awareness of major activities BU important dates for cross-Momentum Group alignment. Key points include: Awareness & important dates operational forum. Please review the details on screen..

[Audio] This slide covers: General awareness. Please review the details on screen..

[Audio] This slide covers: BU important dates | August & September 2025. Key points include: Group Finance | Year-end reporting (running till mid September 2025) | Momentum Digital Connect | Font compliance: Change font from "Whitney" to "The Curve" (all platforms). Please review the details on screen..

[Audio] This slide covers: BU important dates | October 2025 onwards. Key points include: Momentum Digital Connect | Font compliance: Change font from "Whitney" to "The Curve" (all platforms). Please review the details on screen..

[Audio] This slide covers: Problem management – nothing to report Incident management. Key points include: Stability activities. Please review the details on screen..

[Audio] This slide covers: P1s caused by change (change-induced incident management). Key points include: What do we classify as a change? When "something" was in its original state, by altering or modifying it, "something" was changed A change in known or assumed patterns or ratio's, is a form of change, even if unexpected This stretches beyond formal Change Management processes Non-production activities can lead to production incidents – this is also a form of change. Please review the details on screen..

[Audio] This slide covers: P1 Report | 22 – 28 August 2025. Key points include: Total Issues: 9 BU Application: 5 3rd Party: 1 BU Platform: 1 Networks: 1 I&O Applications: 1. Please review the details on screen..

[Audio] This slide covers: Failure types (Understanding the types of incident failures will help improve service reliability and response efficiency). Key points include: People Lack of Skills or Training: When staff members do not have the necessary skills or training to perform their tasks effectively. Human Error: Mistakes made by individuals, such as incorrect data entry or misconfiguration of systems. Communication Issues: Poor communication between team members or departments, leading to misunderstandings and errors. Resistance to Change: When employees are resistant to new processes or technologies, hindering implementation and progress. 2. Process Inefficient Processes: Processes that are overly complex, redundant, or not streamlined, leading to delays and inefficiencies. Lack of Standardization: When processes are not standardized, leading to inconsistencies and errors. Poor Documentation: Inadequate or outdated documentation that fails to provide clear guidance on processes and procedures. Non-compliance: Failure to adhere to established processes, policies, or regulatory requirements. 3. Technology System Failures: Hardware or software malfunctions that disrupt service delivery. Security Breaches: Cybersecurity incidents such as hacking, malware, or data breaches. Outdated Technology: Using obsolete or unsupported technology that is prone to failures and vulnerabilities. Integration Issues: Problems with integrating different systems or technologies, leading to compatibility issues and disruptions.. Please review the details on screen..

[Audio] This slide covers: Mitigation activities. Please review the details on screen..

[Audio] This slide covers: Mitigation activities – a detailed view. Key points include: In progress: | Waiting for 3rd Party/Waiting for support:. Please review the details on screen..

[Audio] This slide covers: IT Service management activities. Please review the details on screen..

[Audio] This slide covers: ITSM activities: JSM, JSW & Confluence Cloud Journey. Key points include: Activities: Roadmap visibility & education | The Jira Chronicles – please share! JSM & JSW Transition Discovery sessions underway (see next slide) Design Thinking: Explore current usage, pain points, and opportunities for improvement BU champions and change leads to be confirmed Momentum Insure confirmed Momentum Investments confirmed Retail Life Insurance MMerge Investo Education journey planning A licensed user view A customer view General stuff Confluence Pre-migration checks (spaces, content, users, groups) Understanding the changes when we move to cloud – change management! New cloud site (JSM, JSW, Confluence) Sandbox environment completed (excluding Confluence) | We are looking for the Jira champions in YOUR business!. Please review the details on screen..

[Audio] This slide covers: ITSM activities: Cloud Journey Discovery. Key points include: Discovery sessions updated, and underway! To ensure we have the most productive and inclusive conversations, we've made a few adjustments to the Discovery Session schedule: 26 August 2025 | Momentum Investments, Metropolitan & Retail Life Insurance 27 August 2025 | MMerge & Investo 02 September 2025 | Momentum Insure & Momentum Corporate 03 September 2025 | Momentum Digital Connect & MHS (JSM) 09 September 2025 | Momentum Digital Connect (JSW) 11 September 2025 | Guardrisk, MM Africa (Reporting only) & Group Digital & Technology Risk & Cyber 16 September 2025 | Group Technology 17 September 2025 | MHS & Multiply (JSW) 22 September 2025 | Group Finance 23 September 2025 | Group Technology (ITSM & Engineering teams) 29 September 2025 | Group Facilities Management 01 October 2025 | Group Digital & Technology Finance | To be scheduled (awaiting approval): Executive session MM Africa – In country Support (discovery will be done outside of formal sessions) Assets – CMDB Assets – Contacts. Please review the details on screen..

[Audio] This slide covers: ITSM activities: Project overview (updated). Key points include: JSW | Business | JSW. Please review the details on screen..

[Audio] This slide covers: ITSM: CAB (Change Advisory Board). Key points include: Understanding the Change Lifecycle & CAB's Role Let's look at the full lifecycle of a change and how the Change Approval Board (CAB) fits into each stage. Understanding this helps us plan better, collaborate earlier, and avoid last-minute surprises. 🔄 The Change Lifecycle at a Glance: Initiation – Identifying the need for change Planning – Defining scope, impact, risk, and dependencies Build & Test – Developing and validating the change CAB Review – Ensuring readiness, risk mitigation, and stakeholder alignment Implementation – Executing the change in production Post-Implementation Review – Learning from outcomes and improving future changes 🧠 Why CAB Matters Throughout: Early Engagement: Involving CAB early (during planning) helps surface risks and dependencies before they become blockers Informed Decisions: CAB relies on solid planning and testing evidence to approve changes confidently Feedback Loop: Post-implementation insights shared in CAB can drive continuous improvement across teams ✅ Pro Tip: The earlier you engage with CAB, the smoother your change journey will be. CAB isn't just a gate—it's a partner in successful change delivery. Let's keep building a culture of proactive collaboration and shared accountability 💪. Please review the details on screen..

[Audio] This slide covers: IT Operational activities. Please review the details on screen..

[Audio] This slide covers: IT Operational activities. Key points include: Health 29 August 2025 Part payment runs: Momentum Medical Scheme, HMS, Moto Health and Transmed Weekly payment runs: Wooltru 31 August 2025 Month-end runAdvise, Hsaver and H4MEReports:All Schemes – calendar & monthly reports | IBMi 29 – 31 August 2025 Momentum Corporate Archive 1 Company month-end. Please review the details on screen..

[Audio] This slide covers: L0 activities. Please review the details on screen..