How to Effectively Use Emotional IQ

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How to Effectively Use Emotional IQ

Jennifer Johnson BMGT 485 Leadership for the 21st Century Emotional IQ Professor Rudolf Burgi June 25, 2021

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[Audio] Emotional intelligence ( IQ) can greatly impact our ability to communicate. Leveraging emotional IQ will increase a person's ability to persuade, influence, and connect with others ( Davis, 2019, Para 5). With high emotional IQ, a person will be able to identify how they are feeling along with how others are feeling. Being emotionally aware will help with noticing other's emotions and how the communication is influence by their emotions (Davis, 2019, Para 6). A person's emotions effect both their verbal and nonverbal communication. By using emotional IQ, a person can learn to control their how they are communicating with others, to leverage the situation for effective communications.

Emotional Intelligence and Communication

Perceiving Emotions The ability to Identify and recognize one's own emotions and those Of Others around them. Using Emotions The ability to generate specific emotions and use these emotions within interactions With Others. Managing Emotions The ability to control emotions in yourself and others. Understanding Emotions The ability to understand complex emotions and how they link to other emotions one may be

Build stronger relationships Make connections with others Foster growth Persuade others Influence

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This Photo by Unknown Author is licensed under CC BY-SA-NC

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[Audio] There are many differences between cultures around the world that can create barriers with using Emotional IQ. Each culture has their own way of showing their emotions. Cultural differences such as unfamiliar laws, ideologies, and governments create obstacles when communicating cross-culturally ( Cardenas, 2021, Para 4). Not knowing how to interpret a message can create confusion and lead to problems. Misinterpreting a message can lead to making erroneous assumptions (Cardenas, 2021, Para 9). There are many cultural norms that, if unfamiliar with, can cause communications to be viewed as insults or be ineffective. A given community has socially transmitted behavior patterns, attitudes, norms, and values that need to be understood to effectively interpret communications (Cardenas, 2021, Para 5).

Cultural Barriers to Using Emotional IQ

Language barriers Ideologies Laws Social Behaviors Traditions

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This Photo by Unknown Author is licensed under CC BY-SA

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[Audio] There are a few steps that can be taken to gear emotional IQ to be more culturally affective. The first step is to learn and understand the other culture. By researching the other culture and talking with others who are familiar with the other culture, a person can learn a lot ( Cardenas, 2021, Negotiation Strategy 1). The next step is to understand and show respect for other cultures. Respect for cultural differences will help to better understand their value system and conduct constructive communication (Cardenas, 2021, Negotiation Strategy 2). A person must also be aware of their own culture and how it influences communications. Just as other are influenced by their culture, you are influenced by yours and affects how the other see your behaviors, attitudes, norms, and values (Cardenas, 2021, Negotiation Strategy 3). Finally, one must work to reduce the cultural gap between the parties. By finding similarities such as experience, interests, or goals, the cultural gap can be bridged (Cardenas, 2021, Negotiation Strategy 4).

Gearing Emotional IQ to be Cross-Cultural

Learn about the other culture Respect cultural differences Be aware of own culture Reduce cultural gap

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This Photo by Unknown Author is licensed under CC BY-NC-ND

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Issues That Sarah Faces

Not sufficient time to negotiate Not fully understanding cultural norms Not being self aware Not being in control of her emotions

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This Photo by Unknown Author is licensed under CC BY-ND

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[Audio] To help Sarah build her emotional IQ and to be more effective in a cross-cultural work environment, there are a few steps she can take. Sarah will need to become more self-aware to understand how others view her. To identify problem areas with emotional IQ, a person can use feedback from supervisors, colleagues, and subordinates ( Meinert, n.d., Self-Awareness). Sara can also build on her social skills and awareness to help her better understand the other person's perspective. People need to focus more on the other person or they will mis important cues (Meinert, n.d., Social Awareness). Another tip is to work on self-control. By identifying your own emotions and how they impact you communication a person can learn to control their emotions to help achieve their goals. Self-management will teach a person to control their behavior to effectively communicate and be more productive (Meinert, n.d., Self-Management). The forth tip for Sarah is to be empathetic to others. By using empathy, Sarah will be able to identify how others are feeling in the situation and to help resolve problems and steer the communication in the right direction. To work on a solution that all parties can accept, empathy will need to be used to understand the perspective an feelings of the other side ( Goleman, n.d., Para 8). The final tip is to work on motivating others. By motivating others, they will be inspired and have a deeper connection in meeting the goals. People who are good with interacting with others and making them feel good are able to instill a sense of hope and feeling of commitment to the goal (Meinert, nd. Relationship Management).

5 Tips to Improve

Self- Awareness Self- Social Skills Regulation BY-NC-SA Empathy Motivation

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Reference:

Davis Jr., Mark CJ (2019, March 11) The EQ Effect: Leveraging Emotional Intelligence in Communication. Retrieved from: https://er.educause.edu/blogs/2019/3/the-eq-effect-leveraging-emotional-intelligence-in-communication Cardenas, Luis (2021 April 27) Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals. Retrieved from: https://www.pon.harvard.edu/daily/international-negotiation-daily/bridging-the-cultural-divide-in-international-business-negotiations/ Meinert , Dori (n.d.) Are You an Emotional Genius? Retrieved from: https://eds-b-ebscohost-com.ezproxy.umgc.edu/eds/detail/detail?vid=0&sid=068f49f4-ea3a-46b7-9334-b6616112dd51%40sessionmgr103&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=128346248&db=ofm Goleman, Daniel (n.d.) Handling Conflict- With Care. Retrieved from: https://www.kornferry.com/insights/this-week-in-leadership/conflict-management-emotional-intelligence

Davis Jr., Mark CJ (2019, March 11) The EQ Effect: Leveraging Emotional Intelligence in Communication. Retrieved from: https://er.educause.edu/blogs/2019/3/the-eq-effect-leveraging-emotional-intelligence-in-communication Cardenas, Luis (2021 April 27) Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals. Retrieved from: https://www.pon.harvard.edu/daily/international-negotiation-daily/bridging-the-cultural-divide-in-international-business-negotiations/ Meinert , Dori (n.d.) Are You an Emotional Genius? Retrieved from: https://eds-b-ebscohost-com.ezproxy.umgc.edu/eds/detail/detail?vid=0&sid=068f49f4-ea3a-46b7-9334-b6616112dd51%40sessionmgr103&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=128346248&db=ofm Goleman, Daniel (n.d.) Handling Conflict- With Care. Retrieved from: https://www.kornferry.com/insights/this-week-in-leadership/conflict-management-emotional-intelligence