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Jennifer Johnson BMGT 485 Leadership for the 21st Century Emotional IQ Professor Rudolf Burgi June 25, 2021

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Perceiving
Emotions
The ability to Identify
and recognize one's
own emotions
and those Of Others
around them.
Using
Emotions
The ability to generate specific
emotions and use these emotions
within interactions
With Others.
Managing
Emotions
The ability to control
emotions in yourself
and others.
Understanding
Emotions
The ability to understand complex
emotions and how they link to
other emotions one may be

Build stronger relationships Make connections with others Foster growth Persuade others Influence

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Language barriers Ideologies Laws Social Behaviors Traditions

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Gearing Emotional IQ to be Cross-Cultural

Learn about the other culture Respect cultural differences Be aware of own culture Reduce cultural gap

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Not sufficient time to negotiate  Not fully understanding cultural norms Not being self aware Not being in control of her emotions

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Self-
Awareness
Self-
Social Skills
Regulation
BY-NC-SA
Empathy
Motivation

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Davis Jr., Mark CJ (2019, March 11) The EQ Effect: Leveraging Emotional Intelligence in Communication. Retrieved from:  https://er.educause.edu/blogs/2019/3/the-eq-effect-leveraging-emotional-intelligence-in-communication Cardenas, Luis (2021 April 27) Overcoming Cultural Barriers in Negotiations and the Importance of Communication in International Business Deals. Retrieved from:  https://www.pon.harvard.edu/daily/international-negotiation-daily/bridging-the-cultural-divide-in-international-business-negotiations/ Meinert , Dori (n.d.) Are You an Emotional Genius? Retrieved from:  https://eds-b-ebscohost-com.ezproxy.umgc.edu/eds/detail/detail?vid=0&sid=068f49f4-ea3a-46b7-9334-b6616112dd51%40sessionmgr103&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#AN=128346248&db=ofm Goleman, Daniel (n.d.) Handling Conflict- With Care. Retrieved from:  https://www.kornferry.com/insights/this-week-in-leadership/conflict-management-emotional-intelligence