Tufts Medicine Care at Home Volunteer Services

[Audio] Welcome to our presentation, 'We Are One.' Today, we'll explore how volunteer unity and interdisciplinary collaboration strengthen our mission and improve patient care. We'll begin with our philosophy, ethical standards, and hospice goals of care..

[Audio] Hospice is a coordinated program of palliative care and support services designed to meet the unique needs of patients and families facing a life-limiting illness. Our focus is on comfort and dignity, treating the patient and family as a unit, and emphasizing quality of life and shared decision-making..

[Audio] Hospice embraces six key principles: death as a natural part of life, holistic care for patients and families, pain and symptom control, spiritual and physical support, bereavement care, and accessibility regardless of ability to pay..

[Audio] We uphold the highest ethical standards—acting in good faith, educating communities, and maintaining excellence in care delivery. Our goal is to meet the needs of clients and families with honesty, fairness, and compassion..

[Audio] Our goals include safe and comfortable dying, effective grieving, and empowering patients to close life on their own terms..

[Audio] 'We Are One' emphasizes inclusivity, teamwork, and a shared purpose for collaboration. Together, we create a supportive environment for patients and families..

[Audio] Collaboration thrives on diverse perspectives, open communication, and mutual trust. These principles empower individuals and foster proactive thinking..

[Audio] Creativity and inclusivity drive innovation. Leaders play a key role by modeling openness and creating psychological safety, enabling team members to share ideas confidently..

[Audio] To strengthen collaboration, we form cross-functional teams, leverage communication tools, provide skill training, and establish feedback loops for continuous improvement..

[Audio] Transparency, empowerment, recognition, and fair conflict resolution are essential to building trust and encouraging participation..

[Audio] Unity drives progress. By anticipating challenges and embracing bold ideas, we ensure resilience and adaptability while celebrating diversity and continuous improvement..

[Audio] As ambassadors, we engage our communities, distribute resources, and clarify misconceptions about hospice care and volunteering..

[Audio] Hospice is often misunderstood. It does not mean giving up, nor does it hasten death. Patients can keep their doctors, receive care for months, and revoke hospice if they choose. Hospice serves all life-limiting illnesses and focuses on comfort and quality of life..

[Audio] Hospice serves all life-limiting illnesses. You can go to the hospital if needed, and stopping treatments does not mean suffering. Hospice is a philosophy, often at home, and you can revoke hospice anytime..

[Audio] On behalf of Volunteer Services, we would like to thank you for your commitment to our mission and for making a difference in the lives of patients and families. We hope this presentation is useful, and, as always, our doors are wide open! Please contact us if you have any questions..