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Customer Service is the first step in exemplifying the City of Show Low’s Mission Statement This training is to be used with the written training on Customer Service Training

Ihe City of Show Low
is dedicated to exceeding expectations
and enhancing quality of life through:
Commitment
Opportunities
...as we work together with our community.

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There are three (3) key elements to providing a level of customer service that exemplifies the City of Show Low’s Mission Statement:

Each of these elements will be covered in a 7-part training series.

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An article in Governing.com written by Zack Patton in July 2011 summaries the definition of customer service for local government

“Customer satisfaction is a means not an end. We strive for customer satisfaction not because it feels good, but because it helps us achieve our “profit”. Our profit in government is not measured in dollars but in the outcomes we are here to achieve such as clean air, safe neighborhoods, high quality of life, public health, etc.”

“ They didn’t choose us, they don’t want to be there, and given a choice they’d run as fast as they could in the opposite direction. Customer loyalty is not our issue.”

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If customer loyalty is not what we are trying to achieve…what are we trying to do? Ask yourself the following questions.

What motivated them to come into City Hall?

What is their relationship with the City of Show Low?

What do they expect from the City of Show Low?

Customer-Friendly Approach The first impression will dictate how a customer feels, acts, and interacts with the City of Show Low. There are two main components to a customer-friendly approach. COMMUNICATION, CUSTOMER RELATIONSHIP. 

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The first impression will dictate how a customer feels, acts, and interacts with the City of Show Low. There are two (2) main components to a customer-friendly approach.

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Over the next seven (7) lessons you will gain a better understanding of the skills, tips, and techniques to ensure great customer service.

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https://www.ispringsolutions.com/blog/soft-skills-training https://www.conovercompany.com/soft-skills-training/ https://www.thebalancecareers.com/interpersonal-skills-list-2063724 https://teamworkdefinition.com/skills/ https://www.lessonly.com   Library of Congress Cataloging-in-Publication Data Evenson , Renée, 1951 – 	Customer Service Training 101: quick and easy techniques that get 	great results/Renée  Evenson

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Customer Service Training  - Introduction

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 https://www.ispringsolutions.com/blog/soft-skills-training https://www.conovercompany.com/soft-skills-training/ https://www.thebalancecareers.com/interpersonal-skills-list-2063724 https://teamworkdefinition.com/skills/ https://www.lessonly.com   Library of Congress Cataloging-in-Publication Data Evenson , Renée, 1951 – 	Customer Service Training 101: quick and easy techniques that get 	great results/Renée  Evenson

Customer Service Training - Introduction

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