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mylndustry I Industrial and Electrica X Value Insights Platform C O web.valueinsightsplatform.accentureanalytics.com HOME ABOUT US CONTACT US o Helo n. madangopalan Value Insights Platform Deliver actionable insights based on in-depth financial analysis. What is VIP The Value Insights Platform is a financial and non-financial company analysis tool that helps to better understand a client's performance and identify value creation opportunities. Self-Service O Targeted for internal discussions Custom Suitable for client meetings • 75+ Financial KPIs 25+ Dashboards Data sourced from Capital IQ and Factiva Start Now • • • 100+ Financial KPIs 35+ Dashboards Data gathered from multiple sources (Company Filings, Capital 10, Bloomberg, Analyst reports, Glassdoor and Factiva) Contact CVS Team p Type here to search 1'.28 PM 5/3/2021

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mylndustry 2.0 Value Insights Platform X mylndustry 2.0 myDiagnostic sandbox-assessment.myindustryplatform.com/assessment/?appld=3&cld ed by my myDiagnostic• -2056 Industrial Contact O Help You can click on All Assessments to get the list of existing assessments and you can select add assessment to add new assessment for your requirements. Assessment Journey All Assessments You are about to start your assessment, we have a way to find the suitable assessment for your need. Click on Assessment Finder to get recommendation. .11 Assessment Finder p Type here to search Configure Assessment Conduct Assessment Outcomes 141 PM 5/3/2021

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powered accenture I mylndustry myWizard@ Discover I Industrial Equipment Industrial & Electrical Equipment Industrial & Electrical Equipment Save as Preferred SLOB Sub Line of Business SEGMENTS AND CUSTOMER CHALLENGES Lead Management Opportunity Manageme Order Management Quotation Management Case Management Field Service Manage Solutions View (10) (13) (10) (12) (8) (15) Outcomes Value Cart Tag v Search + Import Customer Challenge Industrial I Ind Imp( Create Custor Lack of Digital Marketing capabilities (4) Return in Marketing Invest Lack of lead scoring processes (2) Rate of qualified leads No effective use of analytics to drive leads (I) Campaign to lead mapping, measuring campaign effectiveness (2) Cam ai n effectiveness Copyright 2001-2021 Accenture. All rights reserved. Accenture Confidential. For internal use only. Terms of Use I Privacy Statement

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powered by accenture I mylndustry myWizard@ I Industrial Equipment Industrial & Equipment Industrial I Indi Save as Preferred SLOB Sub Line of Business SEGMENTS AND VENDOR CAPABILITIES Lead Management Opportunity Manageme Order Management Quotation Management Solutions View (4) (0) (0) (0) Outcomes Value Cart Capabilities Low Vendor Tag v Search Technology + Import Criteria Credentials (5) Proven Industry Adoption & Roadmap (6) List of Evaluation Factors Implementation credentials in the geographies where operating/plans to grow in the future Multi-country rollouts Analyst Views Create Vendor Dimension Low Create Vendor Evaluation Factor High High High Copyright 2001-2021 Accenture. All rights reserved. Accenture Confidential. For internal use only. Terms of Use I Privacy Statement

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powered by accenture I mylndustry myWizard@ Descri Industrial Equipment > Industrial & Electrical Equipment > Industrial & Electrical Equipment Sub Line of Business ANALYSIS RESULT Lead Management Opportunity Manageme Order Management Quotation Management Case Management Field Service Manage Solutions View Outcomes Value cart Save as Preferred SLOB Vendor Capabilities Capabilities Technology Industrial I Indi Vend 01 (16) (12) (8) (11) (5) (10) Functional Capabilities Capability Technology Capabilities Create Platform Sales6rce Delete Sales6rce Preemptively engaging with at-risk customers to improve on both prod... Evaluates lead generation sources Cncluding landing pages and CTAs) a... Prioritizing leads by Revenue and Productivity Tracking trend analysis of detractors and promoters Lead nurturing (done through tools like Oracle Eloqua) takes all the lead.„ 1 Levera e automation to do the hea liftin email auto-res nder, sc... 1.5 1.1 1.5 0.8 1.3 0.0 0.0 1.5 0.8 1.7 Copyright 2001-2021 Accenture. All rights reserved- Accenture Confidential. For internal use only- Terms of Use I Privacy Statement

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3. CUSTOMER CHALLENGES Recommended Target Capabilities Impact Challenges O < 10 > 25 10-25 Businæs Segment Management Opportunity Management Low Challenge • Lack of Digital Marketing capabilities • Lack of lead scoring • No effective uw of analytic:s to drive leads High Challenges • Campaign to lead mapping. measuring campaign effætiveneg • Customer satisfaction • Can't Measure ROI of Marketing Activities • Lack Of SEO capabilities • transparency on incoming / conversion • Miging opportunity to increase Rol of marketing invests • Lack Of usage Of IOT data to generate sales • Customer are lost, when scrolling through our web presence • Lack of visibility {transparency of product USPs • Lack Of ability of selling wrvice/wftware to products • Missing chatbot to solve self-service journey Optimal utilization of Sales Regx e.g. Sales Reps often a lot Of time on administrative tasks • Lack Of scoring • Missing generating supported by A1 • Long Average Handling time (AHT) for case rnanagement • Lack Of analytical capabilities for æll / upsell • Missing cross sell / ugxell opportunities and thus revenue loss • Lower Customer satisfaction because of poor custotner service capabilities • Lack Of effective use Of analytics to drive revenue • Long Average Handling time (AHT) for opportunities

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Accenture Portal x Industrial - Agile Bc X SMM Plan - Advanc X sandbox.myindustrypIatform.com/co-create/customSeIector powered by mylndustry 2.0 Salesforce Commerce cloud Selesforce Cornrnerce Clo ud is highly suable, clou Value Insights Platf https://sandbox.my Industrial I Industrial & Electric... v x accenture I mylndustry myWizard• • Lead mgmt Platform: Salesforce Assets O Accelerators O Ordr mgmt Case mgmt Opp mgmt Quot Mgmt FS mgmt Select Platform Salesforce o Factsheet Select Assets Accelerators e a-based nwrem o Factsheet 6 O Smart Actionable Insights Platform (SAI P) Smart Action-ble Insights Pletform (SAI?) is gn esset built using morem ooo O Copyright 2001-2021 Accenture. All rights reserved. Accenture Confidential. For internal use only. Terms of Use I Privacy Statement p Type here to search Data Insights Robotics 2•.26 PM 5/3/2021