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[Virtual Presenter] Good morning! I am glad to be helping Jolie moderate this AI panel. Today, we examine the case of Victoria Lau, a Harvard Business School graduate and the CEO of Dragon Tailor Group—a 60-year-old luxury tailoring house in Hong Kong. Renowned for crafting bespoke suits for global elites, Dragon Tailor has long been a symbol of artisanal excellence. Facing competition from AI-driven fast-fashion startups on the mainland, Victoria must decide whether to invest and transform Dragon Tailor into an AI-powered company..
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[Audio] Recently she lost a flagship corporate client to a Shenzhen-based competitor This rival leveraged AI-driven design technology to deliver custom suits within 48 hours The incident has sparked concern among Victoria's shareholders, who are now pressing her to articulate a clear AI strategy AI discussion in Hong Kong has been hot recently, especially after the Deep Seek moment, and Joe Tsai's SCMP op-ed on AI application.
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[Audio] Victoria's exploration of AI has been limited to experimenting with tools like ChatGPT, using VPN, and reading in the news about advancements in AI models and semiconductor stock price. Using DeepSeek, it has proposed several potential AI applications for Dragon Tailor: One, AI-Assisted Tailors, using AI to retrain her workforce to combine human craftsmanship with AI tools. Insurance company AIA is currently using AI to train their staff..
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[Audio] Two, Robotic Concierges: Replacing the flagship store's iconic human concierges with heritage-inspired humanoid robots, maybe from UBTech Robotics..
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[Audio] Three: AI Body-Scanning Pop-Up Stores. Partnering with Dr. Wei Liu to implement visual AI technology for precise body scanning at pop-up locations in Central and Tsim Sha Tsui..
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[Audio] Four: infrastructure investment. Collaborating with AliCloud, led by Leo Liu, to build the technological backbone required for these transformations..
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[Audio] While these ideas are intriguing, Victoria is wrestling with critical questions: - Are these the most effective ways to incorporate AI into a traditional, craftsmanship-focused business? - Will the investment in AI—both in terms of capital and time—yield meaningful returns? - Most importantly, will AI-enhanced tailoring compromise the personal, artisanal touch that defines Dragon Tailor's brand identity?.