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1) As a process of sharing thoughts and ideas, communication suffers mainly from. 

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1) As a process of sharing thoughts and ideas, communication suffers mainly from

A. both physical and non-physical barriers B. non-physical barriers C. gender differences D. physical barriers Answer: D

2) Internal information for MIS may come from any one of the following department.. 

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2) Internal information for MIS may come from any one of the following department.

A. Customers care department B. HR department C. Marketing department D. Production department Answer: A

3) The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is .. 

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3) The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is .

A. Committed time B. Discretionary time C. Maintenance time D. Family time Answer: C

4) The information of MIS comes from the. A. Internal source B. External source C. Both Internal and External sources D. None of the above Answer: C. 

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A. Internal source B. External source C. Both Internal and External sources D. None of the above Answer: C

5) Three ways in which communication flows through formal organizational channels are called. 

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5) Three ways in which communication flows through formal organizational channels are called

A. loose coupling, tight coupling, and uncoupling B. positive flow, negative flow, and peripheral flow C. downward flow, upward flow, and horizontal flow D. the grapevine, the gatekeeper, and the network Answer: C

6) Which of the following is a communication issue facing today organizations?. 

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6) Which of the following is a communication issue facing today organizations?

A. How technology can best serve the organization B. Relationships and their effects on organizations C. Sexual harassment in the workplace D. All of the above Answer: D

7) are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.. 

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7) are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.

A. Periodic Reports B. Formal Reports C. Progress Reports D. Conference Reports Answer: A

8) Rumours are likely to spread fastest in all of the following instances except when. 

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8) Rumours are likely to spread fastest in all of the following instances except when

A. the rumour seems credible B. the recipient is emotionally anxious C. the information is important to those involved D. the recipient is not concerned about the information Answer: D

9) Oral communication is the interchange of between the sender and receiver.. 

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9) Oral communication is the interchange of  between the sender and receiver.

A. written messages B. verbal messages C. cues and clues D. signs and gestures Answer: B

10) include investigation of an issue or problem or Calculation of financial ratios of a company.. 

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10)  include investigation of an issue or problem or Calculation of financial ratios of a company.

A. Formal report B. Analytical Letter Reports C. Scientific Reports D. Informational Letter Reports Answer: B

11) A memorandum (memo) is considered a brief form of written communication for. 

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11) A memorandum (memo) is considered a brief form of written communication for

A. legal use B. internal use C. external use D. formal use Answer: B

12) Informative writing focuses primarily on the. 

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12) Informative writing focuses primarily on the

A. writer B. reader C. latest news D. subject under discussion Answer: D

13) This time is yours to use as you please, use it for the things you value most in life.. 

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13) This time is yours to use as you please, use it for the things you value most in life.

A. Committed time B. Discretionary time C. Maintenance time D. Family time Answer: B

14) Business letters produce immediate effect because they are. 

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14) Business letters produce immediate effect because they are

A. interesting B. informal C. brief D. formal Answer: B

15) In claim letter the initial statement should contain. 

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15) In claim letter the initial statement should contain

A. Good news B. Bad news C. Mixed news D. Ambiguous Answer: A

16) Communication following strict lines of authority and reporting relationships is known as. 

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16) Communication following strict lines of authority and reporting relationships is known as

A. open door policy B. chain of command C. effective communication D. the grapevine Answer: B

17) Which writing style characterizes the memos?. 

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17) Which writing style characterizes the memos?

A. Informal B. Formal C. Impersonal tone D. Neutral Answer: A

18) Management information systems (MIS). A. create and share documents that support day - today office activities B. process business transactions (eg, time cards, payments, orders, etc) C. capture and reproduce the knowledge of an expert problem solver D. use the transaction data to produce information needed by managers to run the business Answer: D. 

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A. create and share documents that support day - today office activities B. process business transactions (eg, time cards, payments, orders, etc) C. capture and reproduce the knowledge of an expert problem solver D. use the transaction data to produce information needed by managers to run the business Answer: D

19) What type of communication does a report to a customer from an employer is. 

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19) What type of communication does a report to a customer from an employer is

A. Manager communication B. officer communication C. administrator communication D. Official communication Answer: D

20) Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?. 

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20) Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?

A. Packing your lunch the night before B. Putting your backpack at the door C. Studying all night for an exam D. Backing up your work Answer: C

21) include investigation of an issue or problem or Calculation of financial ratios of a company.. 

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21)  include investigation of an issue or problem or Calculation of financial ratios of a company.

22) The foremost barrier to oral communication is. 

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22) The foremost barrier to oral communication is

A. interestedness B. humility C. concentration D. poor listening Answer: D

23) Which of the following is considered a method to help overcome personal barriers to effective communication?. 

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23) Which of the following is considered a method to help overcome personal barriers to effective communication?

A. Impulsive behavior B. Poor administrative practices C. Engaging in excessive impression management D. Improvement of listening skills Answer: D

24) Human communication is essentially. A. perfect B. imperfect C. short-lived D. emotional Answer: B. 

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A. perfect B. imperfect C. short-lived D. emotional Answer: B

25) The whole concept of achieving success begins with how you. 

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25) The whole concept of achieving success begins with how you

A. Behave B. Think C. Work D. All of the above Answer: D

26) Any factor which disturbs, confuses, or interferes with the communication of a message is known as. 

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26) Any factor which disturbs, confuses, or interferes with the communication of a message is known as

A. Noise B. Inaccurate encoding C. Inaccurate decoding D. Disturbance Answer: A

27) Text Parts are basic parts of a formal report.. 

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27) Text Parts are  basic parts of a formal report.

28) If there is no receiver, there is no. A. communication B. sender C. Message D. Media Answer: A. 

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A. communication B. sender C. Message D. Media Answer: A

29) The method used to communicate a message (text, talking, writing, etc). 

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29) The method used to communicate a message (text, talking, writing, etc)

A. The method used to communicate a message (text, talking, writing, etc) 	Channel B. Colloquialism C. Communication D. correspondence Answer: A

30) All of the following might be used to improve organizational communication except. 

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30) All of the following might be used to improve organizational communication except

A. surveys and feedback B. management training C. filtering D. TV networks Answer: C

31) What does an report presents. A. Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings B. Usually a review of the literature, the findings, a discussion and recommendations C. Always present recommendations as well as an outline of the methods used and the findings D. At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure Answer: D. 

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A. Always state the research question or hypothesis and are written in first person to show that the author takes responsibility for the findings B. Usually a review of the literature, the findings, a discussion and recommendations C. Always present recommendations as well as an outline of the methods used and the findings D. At least a review of the literature, the methods used, the findings and a discussion They have some common elements but may vary in overall organisational structure Answer: D

32) A creative way to brainstorm, plan, and put your vision into action is to use a(an) .. 

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32) A creative way to brainstorm, plan, and put your vision into action is to use a(an) .

A. Mind map B. Visualization C. Time log D. To-do list Answer: A

33) What is necessary for effective communication to occur?. 

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33) What is necessary for effective communication to occur?

A. the right environment, the right people, a message in a timely manner B. the right information, the right environment, feedback C. the right people, the right information, a message in a timely manner D. the right people, feedback, the right information Answer: C

34) Communication without words is called. A. Non- verbal communication B. Verbal C. Oral communication D. Written communication Answer: A. 

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34) Communication without words is called

A. Non- verbal communication B. Verbal C. Oral communication D. Written communication Answer: A

35) Which of the following is a good example of horizontal flow in an organization?. 

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35) Which of the following is a good example of horizontal flow in an organization?

A. When employees give their supervisors reports listing their accomplishments during the last year B. When the department heads of marketing and research get together for a meeting C. When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs D. When a supervisor issues a statement to all subordinates explaining new travel policies Answer: B

36) The following is the permanent records for business. 

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36) The following is the permanent records for business

A. Business letters B. Ledgers C. Production reports D. All of the above Answer: A

37) Which of the following problems can occur as a result of ineffective downward flow?. 

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37) Which of the following problems can occur as a result of ineffective downward flow?

A. Employees feeling that they don't receive enough information to do their jobs B. Employees feeling that they receive too much information C. Employees feeling the information they do receive is not the information they need D. All of the above Answer: D

38) This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals.. 

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38) This time is devoted to school labs, studying work, commuting, and other activities involving your immediate and long-term goals.

A. Committed time B. Discretionary time C. Maintenance time D. Family time Answer: A

39) A common fallacy about manager is that he must be. 

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39) A common fallacy about manager is that he must be

A. Loud B. Flamboyant C. Drinker D. All of the above Answer: D

40) Which of the following is accomplished initially while planning a report. 

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40) Which of the following is accomplished initially while planning a report

A. Defining purpose B. Identifying the sequence in which tasks should be performed C. Preparing a work plan D. None of the above Answer: A

41) Registering sound vibrations. A. Hearing B. Verbal communication C. Non - Verbal communication D. Listening Answer: A. 

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A. Hearing B. Verbal communication C. Non - Verbal communication D. Listening Answer: A

42) Organizational communication includes. A. interviewing potential employees B. resolving conflicts C. presenting and selling ideas D. All of the above Answer: D. 

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42) Organizational communication includes

A. interviewing potential employees B. resolving conflicts C. presenting and selling ideas D. All of the above Answer: D

43) Communication between departments or functional units of companies is known as. 

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43) Communication between departments or functional units of companies is known as

A. department communication B. upward communication C. command communication D. horizontal communication Answer: D

44) What is one of the major barriers to effective time management?. 

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44) What is one of the major barriers to effective time management?

A. Procrastination B. Being well organized C. Lack of money D. Lack of time Answer: A

45) Surveys, suggestion boxes, and employee newsletters are considered to be types of communication.. 

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45) Surveys, suggestion boxes, and employee newsletters are considered to be  types of communication.

A. downward B. upward C. grapevine D. lateral Answer: B

46) The flow of information through MIS is. A. need dependent B. organization dependent C. information dependent D. management dependent Answer: A. 

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46) The flow of information through MIS is

A. need dependent B. organization dependent C. information dependent D. management dependent Answer: A

47) is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.. 

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47)  is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization.

A. MIS B. DSS C. MRS D. none of the above Answer: A

48) In business, the purpose of writing is mainly to. 

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48) In business, the purpose of writing is mainly to

A. entertain B. Both inform and persuade C. persuade D. inform Answer: B

49) Complaint letter should be called. A. Persuasive letters B. Claim letter C. Inquiry letters D. Sales letters Answer: B. 

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A. Persuasive letters B. Claim letter C. Inquiry letters D. Sales letters Answer: B

BUSINESS COMMUNICATION MCQS