TT Journey in the LAB – LRW

[Audio] Welcome everyone. Today we'll walk through the full test taker journey in the lab for the Listening, Reading, and Writing tests. Emphasizing on consistency, accuracy, and maintaining a secure testing environment at all times..

[Audio] Test takers line up with their passports open to the bio-data page. Each TT completes a finger scan to verify entry. At this point, staff must carefully check that passport details match the IAM system. Once verified, pass the passport and desk label to Staff 2, who will escort the test taker to their assigned seat. This a high-risk stage for errors. Always double-check identity and ensure smooth but controlled flow..

[Audio] Before starting the briefing video, confirm that all test takers are seated and not wearing their headphones yet. This ensures everyone can clearly hear the instructions in the recording..

[Audio] After the briefing video, distribute the log-in sheets. Make sure to check that TTs candidate number on the login sheet matches the candidate number on the desk label—this is critical to avoid errors. Move around the room to support TTs with logging in, watching the readiness video, and starting the test..

[Audio] Some test takers may be unsure how to move to the next part—use quiet gestures rather than speaking loudly to avoid disrupting others and point them to the correct section. For drag-and-drop questions, point to the TT to drag the answers instead of typing. Continuously monitor the remaining time on the invigilator screen and start moving around the room to help TTs smoothly transition to the Reading test..

[Audio] Wait until all test takers have started the Reading Test before doing the passport check to ensure minimal disruption. Follow the snake pattern to move around the room. Verify that the candidate number on the screen matches the desk label and ensure all desk label details match the passport. While checking passports, maintain a safe distance from TT and continue monitoring the room for any test takers who may need help..

[Audio] Collect passports of unverified test takers based on the attendance register and press the bell to notify admin staff for scanning and verification. Check the invigilator monitor for remaining time. Begin moving around to guide test takers toward the Writing Test. Collect log-in sheets and swap with new ones. Count carefully, arrange by seat assignment, and set aside for easy access..

[Audio] Wait until all test takers have started the Writing Test before doing the passport check to ensure minimal disruption. Remember to follow the snake pattern to move around the room. Verify that the candidate number on the screen matches the desk label and ensure all desk label details match the passport. Again, while checking passports, maintain a safe distance from TT and continue monitoring the room for any test takers who may need help..

[Audio] At the end of the test, instruct test takers to click the Exit button. Remind TT of their Speaking Test time. Collect all desk labels and scrap paper. Make sure each test taker only takes their passport, water bottle and IELTS pen if they want it. Once all TTs have exited the lab, count the collected desk labels, arrange them according to seat assignment, and count again to ensure accuracy.

[Audio] Before granting a bathroom break, check that the test taker has enough time remaining. Ask them to stay seated while you call another staff member to escort them. When the staff arrives, instruct the test taker to hide their screen, scan out, and leave their passport. After the bathroom break, have the test taker scan back in. Do a quick verification check, guide them back to their seat, ask them to unhide the screen, and let them continue with the test..

[Audio] After the test, fill out and sign the Issue and Return Sheet to document the materials used for the test. Log-out Inspera from the TSA. Make sure all CWs are organized and ready for the next test day. Take all secured materials: desk labels, log-in sheets, and used scrap papers to the admin office so they can be checked by the admin staff. Once verified, place all materials in the secure bin and sign the staff record sheet..

[Audio] After the Sunday PM session, please help vacuum the lab. After Monday's session, assist by tidying the desks and wiping off any marks. Since the lab is a highly secured area, cleaners are not allowed to enter. As authorized staff, it is our responsibility to maintain a clean and organized lab environment for everyone..