Using Text Messaging

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Using Text Messaging

Lecture:Miss Siew YinYin

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Group Member

Name & Student ID: Feng Qi Ee (2020000352) Name & Student ID: Lee Teck Hong(2020000406) Name & Student ID: Jason Soh Name & Student ID: Kevin Lim Haow Jiea(2020000322) Name & Student ID: Bong Jing Bin(2020000368)


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Text messaging, also known as “texting”, is the sending and receiving of short, text-based messages between mobile phones. From your mobile phone's Main Menu, choose Send Message in the Messaging category. Select Text and enter the phone number or email address you'd like to send a message to.

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-Feng Qi Ee

Introduction of customer service

Graphical user interface, text, application, chat or text message Description automatically generated

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Choose the most suitable apps

Giving customer a voice and taking their opinion and consideration.

What are the things that customer service will do by using text messaging?

Select the right text messaging support channel

Collect customer feedback

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-Lee Teck Hong

I ntroduction of Crisis Management

Talkwalker Alerts, the best free and easy alternative to Google Alerts Talkwal ker YOUR marketing@talkwalkercom TYPE News. Twitter. Blogs. Discu— v HOW OFTEN As it happens LANGUAGE English HOW Only the best results I have read agree to the TKs and I'm to receive from Talkwa Iker, CREATE ALERT PREVIEW The one email you look forward to

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SMS messages containing information about the problem and how to fix the problem can be sent to customers to minimize the negative impact associated with product security issues.

If your service or website is down and customers can't access their data, your company can inform customers of the service disruption with SMS.

To notify of service issues or outages

To send alerts about community dangers