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[Virtual Presenter] The text should be rewritten in English, written in full sentences, without any thanks. Here is the rewritten text: Note that my rating of your response will be based on several criteria, including clarity, relevance, accuracy, professionalism, and grammar and spelling. I expect you to understand these requirements and provide your answer accordingly. Please respond within the specified format, and I will review your response carefully..

[Audio] The vision of customer experience was to place it at the forefront of everything we do. Recognizing the importance of understanding customers' needs and expectations, we worked closely with them to deliver tailored solutions that met those needs..

[Audio] Bangladesh Rural Electrification Board, a strategic partner since 2008, has played a crucial role in powering rural Bangladesh. With 80 PBS's and coverage in 61 districts, it serves over 36 million consumers, making it the largest utility provider in the country. Since introducing biometric registration in 2016, B-R-E-B aimed to streamline services, but despite these efforts, challenges in corporate S-I-M registration persisted, necessitating a transformative solution..

[Audio] In 2020, corporate S-I-M replacements encountered setbacks due to improper registration in the B-T-R-C system, which affected our users. Attempts to resolve this issue through individual touchpoints proved to be nearly impossible, requiring a more strategic approach. We realized that updating information in the B-T-R-C database was essential for enabling our corporate customers to reap full benefits. This led to continuous communication with B-T-R-C-, striving for a resolution that had previously eluded us..

[Audio] The roadmap for our negotiation with B-T-R-C was marked by dedication and perseverance. Over several years, our technology division and corporate affairs team worked tirelessly to highlight the significance of updating corporate information in the C-B-V-M-P system. It wasn't until July 1, 2024, however, that B-T-R-C finally agreed to accept our proposal. And then, on August 7, 2024, SynesisIT successfully completed the updates, marking a major milestone in our journey..

[Audio] The successful update enabled us to transition to 3G and 4G services for over 2050 corporate numbers, improving connectivity. This change not only addressed customer concerns but also substantially increased customer satisfaction across the board. By removing mobile number portability threats, we secured a consistent annual revenue stream exceeding 116 million. This milestone achievement serves as the first approval of its kind in the Telecom industry, paving the way for future advancements..

[Audio] We appreciate your interest in the transformative journey of our collaboration in enhancing customer experience. Together, we have overcome challenges and achieved significant milestones that pave the way for future progress in the telecom industry. Let us continue to innovate and inspire for a brighter future in customer service and satisfaction. Thank you for your attention and support; together we can change the landscape of customer experience!.