Using Text Messaging

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Using Text Messaging

Lecture:Miss Siew YinYin

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Group Member

Name & Student ID: Feng Qi Ee (2020000352) Name & Student ID: Lee Teck Hong(2020000406) Name & Student ID: Jason Soh(2020000021) Name & Student ID: Kevin Lim Haow Jiea(2020000322) Name & Student ID: Bong Jing Bin(2020000368)

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Text messaging, also known as “texting”, is the sending and receiving of short, text-based messages between mobile phones. From your mobile phone's Main Menu, choose Send Message in the Messaging category. Select Text and enter the phone number or email address you'd like to send a message to.

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-Feng Qi Ee

Introduction of customer service

Graphical user interface, text, application, chat or text message Description automatically generated

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Choose the most suitable apps

Giving customer a voice and taking their opinion and consideration.

What are the things that customer service will do by using text messaging?

Select the right text messaging support channel

Collect customer feedback

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-Lee Teck Hong

I ntroduction of Crisis Management

Talkwalker Alerts, the best free and easy alternative to Google Alerts Talkwal ker YOUR marketing@talkwalkercom TYPE News. Twitter. Blogs. Discu— v HOW OFTEN As it happens LANGUAGE English HOW Only the best results I have read agree to the TKs and I'm to receive from Talkwa Iker, CREATE ALERT PREVIEW The one email you look forward to

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SMS messages containing information about the problem and how to fix the problem can be sent to customers to minimize the negative impact associated with product security issues.

If your service or website is down and customers can't access their data, your company can inform customers of the service disruption with SMS.

To notify of service issues or outages

To send alerts about community dangers

How crisis management work by texting management

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Introduction of Process Monitoring

Graphical user interface, application Description automatically generated

-Jason Soh

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Framework for successful Process Monitoring

Determine Purpose and Uses


Develop Measurable Objectives


Develop Evaluation Questions


Collect/Gather Credible Evidence


Analyse Information & Develop Conclusions


Report Findings.


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- Bon Jing Bin

I ntroduction of Marketing


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What are the advantage of using text messaging for marketing

It is personal and simple . Business man can use their phone to for the marketing in anywhere and anytime .

We can know about the customer’s feedback via text messaging and we can receive the information from sender in the short period of time .

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Through SMS, you can let them know about any updates that are needed on their security systems .

You can use text messaging to quickly and safely reach out to potential security service workers.

Text Messaging Tips for Security Services

Use Texting to Increase Customer Satisfaction

Screen Potential Employees More Efficiently

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Text messaging is an innovation that has made communication, especially among peers to be more effective and efficient. However, it is essential for individuals to consider the rules of normal writing in order to protect our language. This will ensure that our language maintains its heritage and is sustainable.