Welcome Onboard

[Audio] Welcome Onboard Lentor Health. Welcome Onboard.

[Audio] Lentor Health Services: Residential Care which consists of Nursing Home, Assisted Living, Respite Care, Transitional Hospice Care and Private Nursing Services. Centre Based Services include Day Rehabilitation Service and Senior Day Care. Home Care Services cover Home Personal Care Services, Home Nursing Services, Home Medical Services and Caregiver Training. Medical Transport, Medical Standby and Training Centre..

[Audio] The Lentor Residence Private Limited operates its services at 3 locations, namely, Lentor Residence since 1997 with bed capacity of 208, Lentor Health Nursing Home Macpherson since Aug 2023 with bed capacity of 245 and Lentor Health Nursing Home West Coast from Dec 2023 with bed capacity of 300..

[Audio] Lentor Ambulance and Lentor Ambulance Services Private Limited started operations since year 2005. Provide services such as one triple seven Non-emergency Calls, nine nine five Emergency Calls, Medical Transport, Medical Standby and Hospital Projects..

[Audio] Lentor Training Centre, since 2010, conducts training for courses such as B C L S,, A E D, C P R, Standard First Aid, Infant and Child Heart Saver Course, Occupational First Aid Course and E M T Training..

[Audio] Our Board of Directors. Mister Jonathan Koh - Chief Executive Officer Miss Koh Li Choo - Chief Financial Officer Mister John Ho - Chief Operating Officer Doctor Lee Yi Yong - Director Doctor Joshua Koh - Director.

[Audio] Do take a screenshot of this slide Our office contact numbers for nursing homes at Lentor Avenue, Macpherson, West Coast and Head Quarters. HR Whatsapp number is nine zero nine one four four zero four, HR email address is [email protected].

[Audio] It is also important to implement our core values in your actions. Core Values CREATE. C for Compassion – God's love enable us to love others, alleviate their pain and discomfort, treat them and their family with care and compassion. R for Respect – We treat everyone with honesty, dignity and fairness as we would like others to treat us. E for Ethics – the moral will to do what is right. Ethical conduct is displayed through one's exemplary behaviours, respect for others and sense of loyalty and responsibility. A for Attentive to staff – our genuine concern that we have for our staff and colleagues. This includes a personal touch and holistic well-being of our staff. T for Teamwork – Together, everyone achieves more. Provide relief, continuity and magnitude. E for Edify – Mutual sharing, living and learning to discover our personal core being..

[Audio] As an employee, it's essential for you to be familiar with our company's vision and mission. Vision The holistic Residence with professional medical, nursing, physical, social and pastoral care. Mission Resident-centred care facilities. Holistic lifestyle preference for the resident. Honour loved one with dignified living and peace of mind..

[Audio] Environmental, Health & Safety E H S Safety is of paramount importance. Supervisors must ensure that all staff are trained in safe work practices. When in doubt, please ask your supervisor. Guard against adverse Environmental, Health and Safety risks and continuously, improve our performance. Reduce, re-use, recycle and enhance efficient use of resources & energy. Ensure compliance with legal and other requirements. Nurture and promote E H S awareness among staff, suppliers and contractors..

[Audio] Social Care For Residents and Clients Treat our residents and clients as dignified individuals and give them due respect. They shall have privacy when: attending to their hygiene, they are making or receiving telephone calls, receipts of their personal mails, receiving visitors, having personal conversations with staff, residents or their loved ones. Residents and clients shall have the right to be consulted about all matters affecting them, choose and maintain contact with individuals and groups from the community..

[Audio] Exercise due diligence: to ensure the Residents' and Clients' personal safety, to reduce the risk of Residents' and Clients' harm resulting from falls, to reduce the risk of healthcare-associated infections by complying with hand hygiene protocols..

[Audio] Customer Service Standard Staff are ambassadors of the company, expected to provide good customer service Face-To-Face Service Maintain eye contact with warm smile. Greet and acknowledge regular visitors by name. Show care and concern with courteous greeting such as "good morning, good afternoon or good evening". Be friendly, polite and professional when you address the visitor. Speak in the language that the visitor is comfortable with. Get help if you are not able to do so. Use palm or thumb when giving directions. Remember the golden rule for service industries, GEM – Going the Extra Mile.

[Audio] Prevention of Resident or Client Abuse and Whistleblowing Policy The management has Zero Tolerance of any resident or client abuse. All staff are required to report any case of abuse or suspected abuse to the appropriate supervisor. The company's Whistleblowing Policy will protect the identity of the person reporting the abuse or suspected abuse. All whistleblowing complaints are to be made to Chief Executive Officer C E O via one of the following communication channels: Telephone six two five zero two three zero zero, Email [email protected], Postal Address 3 Ang Mo Kio Street 62, # zero seven dash one six, Link @ A M K Singapore five six nine one three nine..

[Audio] Prevention and Management of Workplace Harassment Workplace should be safe and free from harassment so that all staff can carry out their work productively. Individuals are responsible for their own conduct at work and should be respectful towards others. Any form of harassment will not be tolerated by the management and would be dealt with seriously. Any staff who has participated in an act of harassment or encouraged such conduct by others, shall be subject to disciplinary action. For severe cases, a police report may be made. Disciplinary actions can include warning, suspension, demotion or termination..

[Audio] Code of Conduct / Disciplinary Code Must comply with all the rules and regulations of the company. Nurse and therapist shall comply with the Code of Ethics and Professional Conduct of Singapore Nursing Board and Allied Health Professional Council respectively. Strictly follow the work roster assigned. No changes are allowed unless approval is obtained from the supervisor. No consumption of alcohol in work premises, staff quarters and company leased units. No consumption of drugs including betel nut and leaves. No smoking allowed on work premises, in staff quarters, company leased units and when wearing uniform. Strongly discourage any boy/girl relationships among colleagues. Not allowed to use hand phone for personal matters while on duty. Must be punctual for duty and return from meal break..

[Audio] Receiving Gifts Money or gifts of personal nature offered by Residents, Clients, or their relatives must not be accepted by the staff. Staff must inform Department Head and referred to the Management on all money or gift offers. Whenever appropriate, the management will disburse the money or gifts to the staff accordingly..

[Audio] Misconduct Examples of misconduct, not limited to: Negligent and careless acts towards resident, client or staff. Laziness, inefficiency, negligence of work and not observing hours of work. Quarrelling, disrespectful behaviour, fighting. Absent or leaving workplace without permission or adequate reasons. Obtain leave or absent by false pretence. Theft, dishonesty..

[Audio] Disciplinary actions may include Verbal Warning, Written Warning, Forfeit salary increment, Demotion, Suspended from work or Termination..

[Audio] Employee Grievance or Feedback In the interest of preserving harmonious relations, the company shall make every effort to dispose of grievances or feedback in a prompt and fair manner in accordance with the following procedure: Staff who has grievance or feedback can make a report to the immediate Supervisor, Department Head or Human Resource Department, or submit an online feedback form, depending on the sensitivity of the matter. Stage A - The Department Head should hold a discussion to reach a settlement with the staff within 5 working days after the receipt of the report or form. Stage B - Failure to reach a settlement at stage A, Human Resource Department should hold a discussion to reach settlement with all the members appearing at stage A within 5 working days after the meeting at stage A. Stage C - Failure to reach a settlement at stage B above, the matter will be referred to the Management to resolve the grievance or feedback..

[Audio] Dress Code When on duty, dress neatly. Uniform must be well ironed. Shoes, shoes laces and socks must be in one solid black color if uniform is required. When off-duty, staff are allowed to wear their own clothing. However, spaghetti strap blouse/dress, shorts, pyjamas are not acceptable on work premises.

[Audio] Bearing & Turnout for Male Staff Hairstyle Hair is to be neatly trimmed and shall not extend beyond the collar. Hairstyle which is ragged, punky, spiky or Mohawk shall not be allowed. Hairstyle that is excessive in bulk or length, covers the eyes or ears is not allowed. No sideburn shall be longer than earlobe. No highlighting or dyeing of hair. Goatee / Beard – Not Allowed.

[Audio] Bearing & Turnout for Female Staff Hairstyle Long hair neatly tied up in ponytail & above collar-fold. Long hair neatly braided and above collar-fold. Short and neat hair above collar-fold. Long hair neatly tied-up with hair net and above collar-fold. No highlighting or dyeing of hair. No coloured contact lens unless for medical reasons. No conspicuous rubber bands, pins, combs or any other ornaments shall be worn..

[Audio] Earrings Acceptable Simple stud-type earring not exceeding 6 mm in size. Simple ring-type earring not exceeding 10 mm in diameter. Not Acceptable Stud-type earring exceeding 6 mm in size. More than one earring exceeding 10 mm in diameter..

[Audio] Online Social Media Policy Exercise discretion and responsibility when communicating or publishing information on the online social media such as Facebook, TikTok, Instagram No comments on company policies and practices. Do not make use or post company logo unless prior permission is given. Do not share or disclose any residents' or clients' information; or any confidential information. Do not publish residents' or clients' photographs or videos. Do not air grievances on online social media – there are appropriate platforms to escalate your grievances in the company. Whenever in doubt, seek clarifications from HR department and/or supervisor..

[Audio] Communication with The Press and Media Staff are not allowed to communicate with the press or media concerning company matters and residents' or clients' information unless authorised to do so. When approach by the press or media for comments, politely direct them to the Management..

[Audio] Clean Desk and Workstation Locking Do not leave sensitive data exposed in locations where they might be viewed by any other persons. Any printed materials containing sensitive information should be kept in drawer or locked location when staff are away from their desks. Be responsible for securely shredding any printed materials containing sensitive information before disposal. All devices (e.g., laptops and phones) must have auto-lock enabled and must not be left unattended at the end of the day..

[Audio] Staff Accommodation and Change of Address Staff staying in Staff Quarters or Company Leased Units must comply with company's House Rules. Staff must obtain permission from HR department before moving out of Staff Quarters or company leased unit, discuss with HR department on estimated move out date. Staff must update HR department on change of address within 5 days from shifting date. Must provide proof of address change: N R I C with new address or H D B registration proof for work pass holder staying in H D B, Tenancy Agreement for work pass holder staying in private housing..

[Audio] Leave Policy Staff shall refer to Employment Contract for leave entitlement. All types of leave within the first 3 months of employment are No Pay Leave. As a general guide, only 10% of each vocation can go on leave during the same period, except for sick leave. Any exception cases beyond S O P guidelines, H O Ds may decide to approve the leave subject to work and manpower requirements. The management can rescind all previously approved leave and recall back all staff in times of crisis or due to work exigencies..

[Audio] Singapore Public Holidays, P H There are 11 days of public holiday in a calendar year: New Year's Day Chinese New Year first day Chinese New Year second day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali Christmas Day.

[Audio] Treatment of Public Holidays Shift worker who wishes to consume a particular P H, must discuss with H O D at least 1 month in advance. Approval will be subject to work and manpower requirements. H O D will finalise the approval list prior to each P H. Staff who is rostered to work on a P H is entitled to P H Off in Lieu. If a P H falls on a non-working day, staff is entitled to P H Off in Lieu. P H Off in Lieu will be encashed in payroll in the month of P H for all work pass holders..

[Audio] Sick Leave (Outpatient Sick Leave and Hospitalisation Leave) If unwell before start of duty, must inform Roster Planner / Supervisor/ Reporting Officer as soon as possible. If become unwell during working hours, report to Supervisor / Reporting Officer immediately. Proceed to see doctor and obtain a Medical Certificate to be certified unfit for work. Email or message Medical Certificate to Reporting Officer. Apply sick leave via H R system and attach Medical Certificate. Apply leave and submit sick leave certificate on the day of absence or hospitalisation leave certificate as soon as it is available. If did not visit a doctor or Medical Certificate is not available, must submit Annual Leave / No Pay Leave application on the same day. Paid Sick Leave is not available if fall sick on public holiday, annual leave, rest day, or non-working day..

[Audio] Unwell staff staying in Staff Quarters, S Q Must wear mask if with Acute Respiratory Infection. Inform Room I C, S Q in charge, and Reporting Officer. Proceed to sick bay if instructed to do so. Seek medical treatment as soon as possible. Send photo of Medical Certificate (M C) to S Q in charge and Reporting Officer . Apply medical leave and attach M C into H R system within the same day..

[Audio] Nearest Clinic to Staff Quarters. For Macpherson, there is clinic in Grantral Mall. For West Coast, nearest clinic at block seven two two Clementi West Street 2 and West Coast Plaza. With Acute Respiratory Infection (A R I) symptoms, wear mask before proceed to any clinic..

[Audio] Medical Teleconsultation Apps are available in Singapore, examples are Mana Doctor, Doctor Anywhere, White Coat..

[Audio] For medical teleconsultation, you will need to own at least a debit card. Download the App of your choice, create account with your preferred login details..

[Audio] Key in your details. A doctor will assist you for the teleconsultation. Prepare passport or work permit card for the teleconsultation..

[Audio] Annual Leave Pro-rated based on number of completed months worked in a calendar year. If the pro-rated fraction of a day is less than one-half, round it down; if it is half or more, round it up to one day. Please check with supervisor for approval before apply leave in system. Application must be submitted at least 14 days before leave start date (for roster planning) If leave application is submitted more than 2-3 months in advance, H O D is not obligated to approve it immediately. H O D may decide closer to the leave date. Leave approval is subjected to operational needs, may be rejected. Staff should not make travel plans before leave is approved. Company will not compensate for any cost incurred due to leave being postponed or rejected. Urgent Leave application can be submitted within 7 days. This is not encouraged to avoid disruption to planned roster. If staff falls sick while on annual leave, annual leave cancellation is not allowed..

[Audio] Annual Leave on Promotion Upon promotion to a higher Job Division with higher annual leave entitlement, annual leave entitlement shall be pro-rated based on the promotion date. For the particular year in which the promotion takes place, the staff's total Annual Leave entitlement for that calendar year shall be [pro-rated leave entitlement before promotion] + [pro-rated leave entitlement after promotion]..

[Audio] Annual Leave Accumulation and Forfeiture For facilitation of home leave, Work Pass Holder may carry over a maximum of two calendar years' annual leave eligibility into the following calendar year. Management may decide on yearly leave encashment. Unutilised annual leave beyond the maximum two calendar years' eligibility will be forfeited if not encashed. Upon resignation, the company allows encashment of annual leave balance on resignation. The staff shall be paid a sum equivalent to his unconsumed outstanding annual leave balance..

[Audio] Home Leave for Work Pass Holder Not applicable to Malaysian Work Pass Holders. Home leave application during the period of one week before and after Christmas Day and Chinese New Year is strongly discouraged. Home leave frequency and duration: Home leave is not encouraged during 1st & 2nd year of service as new staff must attend training programme and undergo preceptorship assessment during this period. One trip of not more than 30 days per year, subject to a staff's earned annual leave balance and maximum of 14 days of No Pay Leave (inclusive of off days). If urgent cases, please refer to Urgent Home Leave slide. Once discussed and agreed with H O D, staff is to submit Annual Leave and/or No Pay Leave Application via H R system at least 6 months in advance before leave start date..

[Audio] Overseas Holiday Leave for Work Pass Holder Work Pass Holders are reminded that they are approved by M O M to work in Singapore. The Government and employer are responsible for their well-being, safety and living environment throughout their employment period in Singapore only. The current insurance and legal framework do not provide protection beyond Singapore. If travelling to a third country (not staff's home country) is approved, it is compulsory for staff to buy travel insurance with repatriation coverage. Staff must submit emergency contact, a copy of the travel insurance policy and travel ticket containing travel dates, time, destination, and coach/vessel/flight number to H R at least 1 week before the travel date. Once discussed and agreed with H O D, staff is to apply Annual Leave via H R system at least 2 months in advance before leave start date..

[Audio] Urgent Home Leave for Work Pass Holder Case by case basis, subject to H O D's approval. 1st priority for immediate family members: parents, spouse, children. 2nd priority for other family members: grandparents, parents-in-law, siblings. Recommended urgent home leave duration: 7 to 10 days. Once discussed and agreed with H O D, staff to apply leave application via H R system immediately before flight date: apply Urgent Leave if staff has leave balance, or apply No Pay Leave if staff does not have leave balance. Return air ticket (2-way) to be 100% borne by staff. Staff is to submit a copy of next-of-kin's death certificate to H R upon return from home leave. Upon receipt of document proof from staff, H R will grant off in lieu accordingly, to be consumed within 12 months from event date..

[Audio] Overtime (If Applicable) Criteria approval from reporting officer worked more than 44 hours per week or more than 88 hours over 2 consecutive weeks O T Rate is 1.5 times of basic salary O T cutoff date is 15th of each month Example: O T hours from 1st Jan to 15th Jan, will pay in January O T hours from 16th Jan to 31st Jan, will pay in February.

[Audio] Medical and Dental Claims After 3 months of continuous service , staff is eligible for: Medical Claims for medical fees incurred at any Singapore registered medical institutes up to a maximum of $400 per calendar year: Up to S$40 per visit, maximum 10 times per year This amount includes all doctor's consultation fee, prescriptions, specialist treatment or investigations, A & E charges. Medical receipts from Traditional Chinese Medical Practitioner (T C M) is not acceptable. Dental Claims Claim reimbursement for dental fees incurred at any Singapore registered dental clinics up to a maximum of $100 per calendar year..

[Audio] Uniform and shoes reimbursement Uniform – Black or dark blue Pants Up to $40 for first year new join Up to $20 per year for second year onwards Shoes Up to $45 per year Entitlement starts after completed 3 consecutive months of service. Claim approval cutoff date is 15th of each month..

[Audio] Things to note: Download Infotech Mobile App, to view details such as: Profile update Attendance clock in T M S Leave application Claim submission Payslip Company policies H R memo Infotech will send you a password set-up email after H R created your account. Once you receive bank letter, please send a screenshot to H R Whatsapp at nine zero nine one four four zero four..

[Audio] Mobile Application download and login. Download application from either Playstore or App Store. After downloading, open application and see the login page. Follow instructions from your infotech welcome email. Upon successful login, you will be directed to this page..

[Audio] Leave application and claim submission.. 49.

[Audio] All Infotech guides can be found in Infotech Mobile App under Company Policies. If you need any clarification, feel free to contact H R @ nine zero nine one four four zero four or look for the H R in charge at Admin Office. Thank you for your attention..