[Audio] Welcome everyone! We are delighted to have you here today to discuss the services offered by Lentor Residence Pte Ltd. We will go through the various services offered which include Residential Care Centre Based Services Home Care Services Medical Transport Medical Standby and Training Centre as well as services offered through Lentor Ambulance and Lentor Ambulance Services Private Limited. We hope you enjoy this experience and gain some new insights.. 

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Lentor Ambulance - Singapore Ambulance Service

Lentor Health Services. Residential Care Nursing Home Assisted Living Respite Care Transitional Hospice Care Private Nursing Services Centre Based Services Day Rehabilitation Service Senior Day Care. 

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Residential Care Nursing Home Assisted Living Respite Care  Transitional Hospice Care Private Nursing Services
 Centre Based Services Day Rehabilitation Service Senior Day Care

Home Care Services Home Personal Care Services Home Nursing Services Home Medical Services Caregiver Training

 Medical Transport  Medical Standby Training Centre

[Audio] At Lentor Residence Private Limited we provide robust and high-quality care and assistance for our residents at three of our locations. For over two decades our flagship residence at 51 Lentor Avenue has offered 208 beds for our residents. More recently we're proud to announce the addition of two more residences 2 MacPherson Walk since August 2023 with a capacity of 245 beds and 151 West Coast Crescent since December 2023 with 300 beds capacity.. 

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Lentor Residence

 51 Lentor Avenue Since 1997
 208 Bed Capacity

Lentor Health Nursing Home (MacPherson)
 2 MacPherson Walk Since Aug 2023
 245 Bed Capacity

Lentor Health Nursing Home (West Coast)
 151 West Coast Crescent Since Dec 2023
 300 Bed Capacity

[Audio] Lentor Ambulance and Lentor Ambulance Services Private Limited has been offering a range of services since 2005. Our services include 777 Non-emergency Calls 995 Emergency Calls Medical Transport Medical Standby and Hospital Projects. We have extensive experience in this field providing our customers with the most reliable and cost-effective solutions.. 

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Lentor Ambulance Pte Ltd
Lentor Ambulance Services Pte Ltd Since 2005

Our Services: 1777 Non-emergency Calls 995 Emergency Calls Medical Transport Medical Standby Hospital Projects

Since 2010 Our Services:
● Basic Cardiac Life Support with AED (BCLS AED)
● CPR + AED
● Standard First Aid
● Infant and Child Heart Saver Course
● Occupational First Aid Course
● EMT Training. 

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Since 2010

Our Services:
● Basic Cardiac Life Support  with
    AED (BCLS AED)
● CPR + AED
● Standard First Aid
● Infant and Child Heart Saver
    Course
● Occupational First Aid Course
● EMT Training

[Audio] The team at Lentor Health is lead by a Board of Directors with a wealth of experience and expertise. Heading the team is CEO Mr Jonathan Koh with Miss Koh Li Choo as Chief Financial Officer and Mr John Ho as Chief Operating Officer. Also as part of the team are two highly respected directors Doctors Lee Yi Yong and Joshua Koh.. 

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Mr. John Ho          COO

         Ms. Koh Li Choo            CFO

        Mr. Jonathan Koh           CEO

        Dr. Joshua  Koh           Director

      Dr. Lee Yi Yong       Director

[Audio] Our team at Lentor Health is available to provide the assistance you need. Please take a screenshot of this slide and have it accessible. Our nursing homes on Lentor Avenue Macpherson and West Coast as well as our Head Quarters all have office contact numbers. There is also a HR WhatsApp number of 9091 4404 and HR Email address of hr@lentorresidence.com.. 

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[image] A close up of a sign Description generated with high confidence

Office Contact Numbers Lentor Residence 6451 6300 Lentor Health - MacPherson 6979 3711 Lentor Health - West Coast 6591 9920 HQ Office 6250 2300
 HR WhatsApp number  9091 4404
 HR Email Address hr@lentorresidence.com

[Audio] Lentor Health puts our core values at the heart of our operations. Compassion Respect Ethics Attentiveness to staff Teamwork and Edifying each other all form the foundation of who we are and what we do. Their influence drives us towards achieving our goal of delivering excellent health care to everyone.. 

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Core Values CREATE Compassion 怜悯 – God’s love enable us to love others, alleviate their pain and discomfort, treat them and their family with care and compassion Respect 敬重，重视 – We treat everyone with honesty, dignity and fairness as we would like others to treat us Ethics 道德 – the moral will to do what is right. Ethical conduct is displayed through one’s exemplary behaviours, respect for others and sense of loyalty and responsibility Attentive to staff 细心 – our genuine concern that we have for our staff and colleagues. This includes a personal touch and holistic well-being of our staff. Teamwork 合作 – Together, everyone achieves more. Provide relief, continuity and magnitude Edify 互相栽培 – Mutual sharing, living and learning to discover our personal core being

[Audio] We are devoted to delivering the top-notch care to our residents at Lentor Health. Our vision and mission emphasize our loyalty to supply excellence care stimulate balanced lives and respect the relatives of those in our care. We are self-assured that we are delivering the optimum surroundings and care for you and look ahead to helping you with your responsibility.. 

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Vision The holistic Residence with professional medical, nursing, physical, social and pastoral care

Mission Resident-centred care facilities Holistic lifestyle preference for the resident Honour loved one with dignified living and peace of mind

[Audio] At Lentor Health safety is our top priority. Supervisors have the responsibility to ensure all employees are properly trained to work safely. We actively prioritize Health Environmental and Safety risks striving to constantly refine our performance. We pledge to reduce reuse and recycle whenever feasible in addition to adhering to all legal requirements. Furthermore we are devoted to establishing a culture of E-H-S amongst our team suppliers and contractors.. 

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Environmental, Health & Safety (EHS)  Safety is of paramount importance. Supervisors must ensure that all staff are trained in safe work practices.  When in doubt, please ask your supervisor. Guard against adverse Environmental, Health and Safety risks, and continuously improve our performance. Reduce, re-use, recycle and enhance efficient use of resources & energy. Ensure compliance with legal and other requirements. Nurture and promote EHS awareness among staff, suppliers and contractors.

[Audio] At Lentor Health we are committed to ensuring that our residents and clients are treated with respect and dignity receiving the privacy that they are entitled to. Our staff are informed of cultural and social sensitivities and taught to respect residents and clients’ wishes and concerns at all times. We allow them to make decisions about their own care and to express their opinions. We strongly believe that this approach will lead to the creation of an environment that is favorable for their physical and emotional health.. 

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Social Care For Residents & Clients Treat our residents and clients as dignified individuals and give them due respect. They shall have privacy when: attending to their hygiene, they are making or receiving telephone calls, receipts of their personal mails, receiving visitors, having personal conversations with staff, residents or their loved ones. Residents and clients shall have the right to be consulted about all matters affecting them, choose and maintain contact with individuals and groups from the community.

[Audio] At Lentor Health we are unwavering in our commitment to delivering social care to our residents and clients. Our goal is to minimise the dangers associated with falls and healthcare-associated infections and to ensure the personal safety of all of our residents and clients. To achieve this we adhere to strict hand hygiene and safety protocols. We are passionate about providing the highest level of social care to our residents and clients.. 

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Social Care For Residents and Clients
 Exercise due diligence: to ensure the Residents’ and Clients’ personal safety.  to reduce the risk of Residents’ and Clients’ harm resulting from falls. to reduce the risk of healthcare-associated infections by complying with hand hygiene protocols.

[Audio] Lentor Health is dedicated to providing exemplary customer service. We pride ourselves on making sure that visitors receive a cordial well-mannered and competent interaction from our staff. Our personnel always attempt to keep eye contact and display a pleasant expression when interacting with visitors. We are also devoted to greeting visitors with respect and warmth such as with a “hello” or “how can we help?” Furthermore our staff ensure that visitors feel at ease by speaking in a language they are familiar with. Lastly our staff will go above and beyond to ensure that visitors have a fantastic experience.. 

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Customer Service Standard Staff are ambassadors of the company, expected to provide good customer service Face-To-Face Service Maintain eye contact with warm smile. Greet and acknowledge regular visitors by name. Show care and concern with courteous greeting such as “good morning, good afternoon or good evening”. Be friendly, polite and professional when you address the visitor. Speak in the language that the visitor is comfortable with.  Get help if you are not able to do so. Use palm or thumb when giving directions. Remember the golden rule for service industries: GEM – Going the Extra Mile

[Audio] At Lentor Health safety of our residents and clients is of utmost importance. We are intolerant of any form of abuse and any cases suspected or reported are taken very seriously. All staff members have the responsibility to report these cases to their respective supervisors and the Whistleblowing Policy ensures anonymity of the person reporting. Complaints can be made directly to the C-E-O via telephone email or postal address.. 

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The management has Zero Tolerance of any resident or client abuse.  All staff are required to report any case of abuse or suspected abuse to the appropriate supervisor. The company’s Whistleblowing Policy will protect the identity of the person reporting the abuse or suspected abuse. All whistleblowing complaints are to be made to Chief Executive Officer (CEO) via one of the following communication channels:  Telephone: 6250 2300  Email: whistleblow@lentorhealth.com  Postal Address: 3 Ang Mo Kio St 62, #07-16 Link@AMK Singapore 569139

Prevention of Resident or Client Abuse and Whistleblowing Policy

[Audio] Zero tolerance for any form of harassment is the policy at Lentor Health. Our staff should be able to work without fear of being subjected to any kind of harassment from management or colleagues. Appropriate disciplinary action will be taken depending on the gravity of the offence. Reports of harassment are taken into serious consideration and police will be involved when necessary. We are dedicated to providing a secure environment and atmosphere where employees can work in a productive and respectful manner.. 

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Prevention and Management of Workplace Harassment

Workplace should be safe and free from harassment so that all staff can carry out their work productively.  Individuals are responsible for their own conduct at work and should be respectful towards others. Any form of harassment will not be tolerated by the management and would be dealt with seriously. Any staff who has participated in an act of harassment or encouraged such conduct by others, shall be subject to disciplinary action. For severe cases, a police report may be made. Disciplinary actions can include warning, suspension, demotion or termination.

[Audio] Lentor Health requires all employees to abide by the Code of Conduct and Disciplinary Code which encompasses many important rules in the workplace. This includes following the work roster without changing it without permission from a supervisor no consumption of alcohol drugs or smoking while on duty or while wearing the uniform and no romantic relationships between colleagues. Additionally employees cannot use their cell phones for personal reasons while on duty and must be on time for duty and meal breaks. Lentor Health considers these regulations to be of the utmost importance and expects all staff to do the same.. 

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Code of Conduct & Disciplinary Code Must comply with all the rules and regulations of the company. Nurse and therapist shall comply with the Code of Ethics and Professional Conduct of Singapore Nursing Board and Allied Health Professional Council respectively. Strictly follow the work roster assigned. No changes are allowed unless approval is obtained from the supervisor. No consumption of alcohol on work premises, in staff quarters and company leased units. No consumption of drugs including betel nut and leaves. No smoking is allowed on work premises, in staff quarters, company leased units and while in uniform. Strongly discourage any boy/girl relationships among colleagues. Not allowed to use hand phone for personal matters while on duty. Must be punctual for duty and return from meal break.

[Audio] At Lentor Health we are committed to maintaining the highest standards of ethics and practice. Consequently staff members must not accept any money or gifts from residents clients or their relatives. Upon receiving any offers of money or gifts staff must inform their respective Department Heads and refer the matter to the Management for further evaluation. The Management will then assess the offer and distribute the money or gifts to staff in an equitable and appropriate way.. 

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Receiving Gifts
 Money or gifts of personal nature offered by residents, clients, or their relatives must not be accepted by the staff.  Staff must inform Department Head and referred to the Management on all money or gift offers. Whenever appropriate, the management will disburse the money or gifts to the staff accordingly.

[Audio] We expect all employees at Lentor Health to behave in a professional manner while on the job. This entails following our policies and regulations in order to ensure the safety and well-being of our residents clients and staff as well as avoiding any shirking of responsibilities arguments or inappropriate conduct. Employees must also seek permission before leaving the premises and refrain from any dishonesty or theft.. 

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Misconduct Examples of misconduct, not limited to: Negligent and careless acts towards resident, client or staff. Laziness, inefficiency, negligence of work and not observing hours of work. Quarrelling, disrespectful behaviour, fighting. Absent or leaving workplace without permission or adequate reasons. Obtain leave or absent by false pretence. Theft, dishonesty.

[Audio] At Lentor Health disciplinary action of our employees is taken with utmost seriousness. Such action can range from verbal warning written warning deprivation of salary increment demotion suspension from work to termination. We ensure that all employees comprehend and adhere to our protocols and objectives helping our team reach our organizational goals in unison.. 

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Verbal warning

 Written warning

 Forfeit salary increment

 Suspended from work

 Termination

 Demotion

[Audio] At Lentor Health we take feedback and grievances from our staff very seriously. We recognize that maintaining a cordial relationship between staff and the company is crucial for a productive working environment. To ensure this we have a grievance/feedback process in place. Staff members who have a complaint or feedback can report to their supervisor the department head or the Human Resources Department or submit an online feedback form (with the link provided). The procedure has three stages to ensure speedy and equitable resolution.. 

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Staff who has grievance/feedback can make a report to the immediate Supervisor, Department Head or HR Department, or submit an online feedback form (https://forms.office.com/r/FFMaeMcSN5), depending on the sensitivity of the matter.

[Audio] Uniforms must be neat and well ironed when on duty at Lentor Health. Shoes shoe laces and socks must all be in one solid black colour when uniforms are required. Regarding off-duty attire it is left to the staff's discretion but please note that spaghetti strap blouses/dresses shorts and pyjamas are not allowed on the premises.. 

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Dress Code When on duty, dress neatly. Uniform must be well ironed. Shoes, shoes laces and socks must be in one solid black colour if uniform is required. When off-duty, staff are allowed to wear their own clothing. However, spaghetti strap blouse/dress, shorts, pyjamas are not acceptable  on work premises.

[Audio] Hair styles at Lentor Health must be kept neat and professional. No overly long ragged punky spiky mohawk or excessively bulky styles are permitted and no coloring such as highlighting or dyeing is allowed. Additionally hair must not cover the eyes ears or extend beyond the collar and sideburns must not be longer than the earlobe. Lastly goatee or beard must not be worn. Our staff's professional appearance speaks to our dedication to excellence.. 

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Acceptable Hair Style
Unacceptable Hair Style

Hairstyle  Neatly trimmed and above collar. Not allowed: Ragged , punky, spiky or Mohawk hairstyle Hair length covers eyes or ears Sideburn longer than earlobe Highlighting or dyeing of hair

[Audio] At Lentor Health we prioritize the health and safety of our team members and thus request that female staff tie up their hair in a ponytail or braid above the collar-fold. Short and neat hair must also be maintained in order to maintain a neat and professional hairstyle. Hairnets may also be worn if necessary. Colored contact lenses are only allowed for medical reasons and conspicuous ornaments such as rubber bands pins or combs must not be worn.. 

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Hairstyle  Long hair neatly tied up in ponytail & above collar-fold. Long hair neatly braided and above collar-fold. Short and neat hair above collar-fold. Long hair neatly tied-up with hair net and above collar-fold.

Long hair neatly tied in ponytail and above collar-fold
Long hair neatly braided and above collar-fold
Short and neat hair above collar-fold
Long hair neatly tied-up with hair net and above collar-fold

Others No highlighting or dyeing of hair. No coloured contact lens unless for medical reasons No conspicuous rubber bands, pins, combs or any other ornaments shall be worn.

[Audio] Regarding dress code and appearance at Lentor Health simple stud-type earrings not exceeding 6 millimeters in size and simple ring-type earrings not exceeding 10 millimeters in diameter are allowed. However stud-type earrings exceeding 6 millimeters in size and more than one earring exceeding 10 millimeters in diameter are not permitted. These requirements also apply to female staff in terms of their bearing and turnout.. 

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Acceptable Simple stud-type earring not exceeding 6 mm in size. Simple ring-type earring not exceeding 10 mm in diameter.

Not Acceptable Stud-type earring exceeding 6 mm in size More than one earring exceeding 10 mm in diameter

Unacceptable -
'O mm in
i amet
Unaccepgahle -
earring
size

[Audio] At Lentor Health we understand the importance of our employees sharing content on online social media in a manner that protects our reputation and upholds our standards. We expect that employees comply with state and federal laws and regulations governing social media usage. Our policy is that all content must be accurate and appropriate. Additionally no resident or client information should be shared and no company logo should be posted without prior authorization. To resolve any grievances the appropriate channels should be used and not online social media. If in doubt please contact HR and/or supervisors for clarifications. Let's ensure we adhere to Lentor Health's online social media policy.. 

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Online Social Media Policy Exercise discretion and responsibility when communicating or publishing information on the online social media (Facebook, TikTok, Instagram, etc.) No comments on company policies and practices. Do not make use or post company logo unless prior permission is given. Do not share or disclose any residents’ or clients’ information; or any confidential information. Do not publish residents’ or clients’ photographs or videos. Do not air grievances on online social media – there are appropriate platforms to escalate your grievances in the company. Whenever in doubt, seek clarifications from HR department and/or supervisor.

[Audio] Lentor Health places a high priority on protecting company matters and the information of our residents and clients. Should any press or media contact you with inquiries about our company please direct them to Management. This is a crucial measure to safeguard our residents and clients.. 

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Communication with The Press and Media
 Staff are not allowed to communicate with the press or media concerning company matters and residents’ or clients’ information unless authorised to do so.
 When approach by the press or media for comments, politely direct them to the Management.

[Audio] At Lentor Health we are committed to ensuring all our staff adhere to secure information handling processes and procedures. This includes keeping your workstation secure and locking all devices at the end of the work day. Printed materials with sensitive information should be stored in a locked location or secure drawer and all sensitive information must be shredded prior to disposal. Following these secure handling practices will help protect our organization and the information of our clients.. 

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Do not leave sensitive data exposed in locations where they might be viewed by any other persons.  Any printed materials containing sensitive information should be kept in drawer or locked location when staff are away from their desks.   Be responsible for securely shredding any printed materials containing sensitive information before disposal.   All devices (e.g., laptops and phones) must have auto-lock enabled and must not be left unattended at the end of the day.

[Audio] At Lentor Health we take our staff's comfort and convenience very seriously. All staff that stay at the Staff Quarters or Company Leased Units must comply with the company’s House Rules. To ensure that we know exactly where all our staff are at all times it is important that you obtain permission from the HR department before moving out and update them on the change of address 5 days from your shifting date. You also need to provide proof of your address change in the form of an N-R-I-C with the new address or the H-D-B registration proof for work pass holders staying in HDB. For those staying in private housing a Tenancy Agreement needs to be provided. Let's all work together to make Lentor Health a great place to work.. 

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Staff Accommodation and 
Change of Address

Staff staying in Staff Quarters or Company Leased Units must comply with company’s House Rules. Staff must obtain permission from HR department before moving out of Staff Quarters or company leased unit, discuss with HR department on estimated move out date. Staff must update HR department on change of address within 5 days from shifting date.  Must provide proof of address change:      NRIC with new address or       HDB registration proof (work pass holder staying in HDB)     Tenancy Agreement (work pass holder staying in private housing)

[Audio] At Lentor Health we are committed to providing our team members with ample rest and relaxation. If you need to take a leave of absence please refer to your employment contract for more information and guidelines. For the first three months of employment any leave taken will be No Pay Leave. Additionally during this period only 10% of each job role can go on leave at any given time excluding sick leave. For any cases that exceed the standard operating procedures the relevant Head of Department can approve the leave based on available staff resources and work requirements. The management reserves the right to cancel any already approved leave at their discretion.. 

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Staff shall refer to Employment Contract for leave entitlement. All types of leave within the first 3 months of employment are No Pay Leave. As a general guide, only 10% of each vocation can go on leave during the same period, except for sick leave.  Any exception cases beyond SOP guidelines, HODs may decide to approve the leave subject to work and manpower requirements. The management can rescind all previously approved leave and recall back all staff in times of crisis or due to work exigencies.

[Audio] At Lentor Health we offer our employees 11 days of public holiday in a calendar year including New Year's Day Chinese New Year first and second day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali and Christmas Day. This is our commitment to ensure our employees can enjoy a well-deserved break from work. We are continuously striving to improve the overall work-life balance of our employees. We are dedicated to creating a positive and supportive work environment.. 

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Singapore Public Holidays (PH)
 11 days of Public Holiday in a calendar year: New Year's Day Chinese New Year 1st day Chinese New Year 2nd day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali Christmas Day

[Audio] At Lentor Health we strive to provide our shift workers with the necessary flexibility to take their chosen Public Holiday. Heads of Department should be consulted at least one month in advance of the Holiday to ensure that either the shift worker or a substitute can take the day off. Additionally if the chosen Public Holiday falls on a non-working day the shift worker is entitled to a Public Holiday Off in Lieu which will be reflected in their payroll of the same month.. 

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Treatment of Public Holidays (PH) Shift worker who wishes to consume a particular PH, must discuss with HOD at least 1 month in advance. Approval will be subject to work and manpower requirements.  HOD will finalise the approval list prior to each PH. Staff who is rostered to work on a PH is entitled to PH Off in Lieu.  If a PH falls on a non-working day, staff is entitled to PH Off in Lieu.  PH Off in Lieu will be encashed in payroll in the month of PH for all work pass holders.

[Audio] It is essential to inform the Roster Planner Supervisor or Reporting Officer if unwell before starting duty. In case of becoming unwell during working hours it is important to report to the Supervisor or Reporting Officer immediately. To certify that you are unable to work a Medical Certificate must be obtained from a doctor and emailed or messaged to a Reporting Officer. To ensure that all is in order employees must apply for the Sick Leave via the HR System and attach the Medical Certificate on the same day of absence or Hospitalisation Leave Certificate as soon as it is available. No Pay Leave must be taken in the absence of a Medical Certificate or if unable to visit a doctor. Paid Sick Leave is not available on a public holiday annual leave rest day or non-working day.. 

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Sick Leave  (Outpatient Sick Leave and Hospitalisation Leave) If unwell before start of duty, must inform Roster Planner / Supervisor/ Reporting Officer as soon as possible.  If become unwell during working hours, report to Supervisor / Reporting Officer immediately. Proceed to see doctor and obtain a Medical Certificate to be certified unfit for work. Email or message Medical Certificate to Reporting Officer. Apply sick leave via HR system and attach Medical Certificate. Apply leave and submit sick leave certificate on the day of absence or hospitalisation leave certificate as soon as it is available. If did not visit a doctor or Medical Certificate is not available, must submit Annual Leave / No Pay Leave application on the same day. Paid Sick Leave is not available if fall sick on public holiday, annual leave, rest day, or non-working day.

[Audio] If you have an Acute Respiratory Infection while staying in the Staff Quarters you must wear a mask and inform the Room IC SQ in charge and your Reporting Officer. If instructed go to the sick bay immediately and seek medical treatment. Send a photo of your Medical Certificate to your SQ in charge and Reporting Officer. Apply for medical leave and attach the Medical Certificate to the HR system in the same day.. 

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Unwell staff staying in Staff Quarters (SQ)

Must wear mask if with Acute Respiratory Infection Inform Room IC, SQ in charge, and Reporting Officer Proceed to sick bay if instructed to do so Seek medical treatment as soon as possible Send photo of Medical Certificate (MC) to SQ in charge and Reporting Officer  Apply medical leave and attach MC into HR system within the same day

[Audio] If you are living in the staff quarters of Lentor Health two nearest clinics are available to cater to your needs; Grantral Mall for Macpherson and Block 722 Clementi West Street 2 and West Coast Plaza for West Coast. Should you be exhibiting any Acute Respiratory Infection symptoms make sure to don a face mask before heading to the clinic.. 

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With Acute Respiratory Infection (ARI) symptoms, wear mask before proceed to any clinic

Nearest Clinic to Staff Quarters Nearest Clinic at Lentor Health Nursing Home (MacPherson)  Lentor Health Nursing Home (West Coast) 
 Grantral Mall
 Blk 722 Clementi West Street 2
 West Coast Plaza

[Audio] Medical Teleconsultation is a great way to get personalized healthcare services from a licensed doctor without having to leave the house. In Singapore there are multiple Teleconsultation Apps to choose from such as Mana Doctor Doctor Anywhere and White Coat. Each of these Apps have their own advantages so you can pick the one that best suits your needs. With these apps you can get access to healthcare services from reliable and experienced professionals from all around the world. Don't wait any longer try out one of the Teleconsultation Apps and get the medical assistance that you need without leaving the house.. 

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Teleconsultation App available in Singapore Examples:

[Audio] You can access medical teleconsultation services at Lentor Health with ease: just download the app create an account with your log in details and you'll be ready to go. All you need is a debit card to get started.. 

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Graphical user interface, diagram, application

Description automatically generated

2. Create Account
- with your preferred log in details

Graphical user interface, text, application, chat or text message

Description automatically generated

Diagram, text

Description automatically generated

ODBS
MULTI-CURRENCY
4628
LUCAS
VISA
Platinum

[Audio] Provide your details as your doctor is standing by to assist you with your teleconsultation. Be prepared with your passport and other associated documents. By completing these simple steps you can take advantage of Lentor Health's teleconsultation service.. 

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Graphical user interface, text, application, email

Description automatically generated

Graphical user interface, application

Description automatically generated

4. A doctor will assist you for the teleconsultation.
Prepare passport and documentation for the teleconsultation.

[Audio] Leave approval is subject to operational needs and may be rejected. For urgent leave staff may submit an application within seven days though it is generally not recommended to avoid impacting the roster. Should staff fall ill while on annual leave annual leave cancellation will not be allowed and any incurred travel costs will not be compensated.. 

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Annual Leave Pro-rated based on number of completed months worked in a calendar year. If the pro-rated fraction of a day is less than one-half, round it down; if it is half or more, round it up to one day. Please check with supervisor for approval before apply leave in system.  Application must be submitted at least 14 days before leave start date (for roster planning) If leave application is submitted more than 2-3 months in advance, HOD is not obligated to approve it immediately. HOD may decide closer to the leave date. Leave approval is subjected to operational needs, may be rejected. Staff should not make travel plans before leave is approved. Company will not compensate for any cost incurred due to leave being postponed or rejected.  Urgent Leave application can be submitted within 7 days. This is not encouraged to avoid disruption to planned roster. If staff falls sick while on annual leave, annual leave cancellation is not allowed.

[Audio] At Lentor Health we recognize the significance of our employees' well-being and understand the need for downtime with family and friends. Therefore when any of our staff is promoted we ensure that they are entitled to the same rewards as they would have been prior to the promotion. The total Annual Leave entitlement for the year of promotion is calculated by combining the pro-rated leave entitlement before and after the promotion.. 

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Annual Leave on Promotion
 Upon promotion to a higher Job Division with higher annual leave entitlement, annual leave entitlement shall be pro-rated based on the promotion date. 
 For the particular year in which the promotion takes place, the staff’s total Annual Leave entitlement for that calendar year shall be [pro-rated leave entitlement before promotion] + [pro-rated leave entitlement after promotion].

[Audio] At Lentor Health we recognize the value of taking time off and therefore allow for a maximum of two years' worth of annual leave to be taken into the next year. We also allow staff to receive a payment for any unused annual leave when resigning. We are devoted to providing a pleasant and well-rounded work experience for our employees.. 

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Annual Leave Accumulation and Forfeiture
 For facilitation of home leave, Work Pass Holder may carry over a maximum of two calendar years’ annual leave eligibility into the following calendar year.  Management may decide on yearly leave encashment. Unutilised annual leave beyond the maximum two calendar years’ eligibility will be forfeited if not encashed.  Upon resignation, the company allows encashment of annual leave balance on resignation. The staff shall be paid a sum equivalent to his unconsumed outstanding annual leave balance.

[Audio] At Lentor Health we understand that our Work Pass Holder staff appreciate the chance to experience Home Leave. We strive to make it both feasible and sustainable. Home Leave is only available for those with a Work Pass; it is not applicable to Malaysian Work Pass Holders. We firmly advise against Home Leave applications for the week prior to and after Christmas Day and Chinese New Year. Home leave frequency and duration are limited and it is not suggested within the first and second year of employment due to staff having to attend a training programme and go through preceptorship assessment. Home leave cannot surpass 30 days a year and the staff must be able to cover the leave with their annual leave balance plus a maximum of 14 days of No Pay Leave. In urgent cases staff should consult the Urgent Home Leave slide. If the Head of Department agrees staff should submit a Annual Leave and/or No Pay Leave Application through the HR system at least 6 months prior to the leave start date.. 

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Home Leave for Work Pass Holder Not applicable to Malaysian Work Pass Holders. Home leave application during the period of one week before and after Christmas Day and Chinese New Year is strongly discouraged. Home leave frequency and duration:       ● Home leave is not encouraged during 1st & 2nd year of service  	 as new staff must attend training programme and undergo preceptorship 	 assessment during this period.       ● One trip of not more than 30 days per year, subject to a staff’s  	  earned annual leave balance and maximum of 14 days of No Pay Leave 	  (inclusive of off days).       ● If urgent cases, please refer to Urgent Home Leave slide. Once discussed and agreed with HOD, staff is to submit Annual Leave and/or No Pay Leave Application via HR system at least 6 months in advance before leave start date.

[Audio] At Lentor Health the safety and well-being of our Work Pass Holders is our main priority. We are responsible for providing a secure living environment while they are in Singapore. However when travelling to a third country they are no longer covered by our existing insurance and legal framework and must purchase a travel insurance with repatriation coverage. All related information such as tickets travel dates emergency contact information and the insurance policy need to be submitted to our HR department at least one week before leaving. Additionally overseas trips must be discussed and approved with the Head of Department and Annual Leave must be applied through our HR system at least two months in advance.. 

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Overseas Holiday Leave for WP Holder 
 Work Pass Holders are reminded that they are approved by MOM to work in Singapore. The Government and employer are responsible for their well-being, safety and living environment throughout their employment period in Singapore only.  The current insurance and legal framework do not provide protection beyond Singapore. If travelling to a third country (not staff’s home country) is approved, it is compulsory for staff to buy travel insurance with repatriation coverage. Staff must submit emergency contact, a copy of the travel insurance policy and travel ticket containing travel dates, time, destination, and coach/vessel/flight number to HR at least 1 week before the travel date. Once discussed and agreed with HOD, staff is to apply Annual Leave via HR system at least 2 months in advance before leave start date.

[Audio] At Lentor Health it is important for staff to be able to attend funerals or take leave to care for family members during challenging times. We offer case-by-case approval from the Head of Department with priority given to immediate family members such as parents spouse and children. Grandparents parents-in-law and siblings can be granted leave on a secondary basis. We recommend a 7-10 day duration for the leave. Prior to their flight date staff must apply for the leave via the HR system and pay for their return air ticket. On returning from their home leave the staff must submit the death certificate of the next-of-kin to HR who will then provide off-in-lieu for up to 12 months from the event date.. 

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Urgent Home Leave for Work Pass Holder Case by case basis, subject to HOD’s approval. 1st priority for immediate family members: parents, spouse, children.  2nd priority for other family members: grandparents, parents-in-law, siblings.  Recommended urgent home leave duration: 7 to 10 days. Once discussed and agreed with HOD, staff to apply leave application via HR system immediately before flight date:       ● apply Urgent Leave if staff has leave balance, or       ● apply No Pay Leave if staff does not have leave balance. Return air ticket (2-way) to be 100% borne by staff. Staff is to submit a copy of next-of-kin’s death certificate to HR upon return from home leave. Upon receipt of document proof from staff, HR will grant off in lieu accordingly, to be consumed within 12 months from event date.

[Audio] Approval from your reporting officer is necessary if you work more than 44 hours per week or 88 hours over two consecutive weeks. Your overtime payments are calculated at 1.5 times your regular salary with a cutoff date for payment of the 15th of every month. For example hours worked from the 1st to the 15th of any given month will be paid that month and hours worked from the 16th to the 31st will be paid in the following month.. 

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Criteria approval from reporting officer worked > 44 hours per week or > 88 hours over 2 consecutive weeks OT Rate: 1.5 times of basic salary OT cutoff date: 15th of each month         Example: OT hours from 1st Jan to 15th Jan - pay in Jan OT hours from 16th Jan to 31st Jan - pay in Feb

[Audio] At Lentor Health we are committed to giving our employees the best healthcare benefits possible. After 3 months of continuous service employees will be eligible for both medical and dental claims. For medical claims Singapore registered medical institutes can be visited up to 10 times in one calendar year with each visit costing up to S$40. This includes the cost of doctor’s consultation fees prescriptions specialist treatments or investigations and A&E charges. Traditional Chinese Medical Practitioners are not eligible for claims. For dental claims employees can receive reimbursement for fees incurred at any Singapore registered dental clinic up to a maximum of S$100 in one calendar year.. 

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Medical and Dental Claims After 3 months of continuous service , staff is eligible for: Medical Claims for medical fees incurred at any Singapore registered medical institutes up to a maximum of S$400 per calendar year:  Up to S$40 per visit, maximum 10 times per year This amount includes all doctor’s consultation fee, prescriptions, specialist treatment or investigations, A&E charges. Medical receipts from Traditional Chinese Medical Practitioner (TCM) is not acceptable. Dental Claims Claim reimbursement for dental fees incurred at any Singapore registered dental clinics up to a maximum of $100 per calendar year.

[Audio] At Lentor Health we are committed to supporting our employees. After you complete three months of service you can take advantage of our uniform and shoes reimbursement plan. You can receive up to $40 for the first year of employment and up to $20 in subsequent years for black or dark blue pants. Shoes are eligible for reimbursement of up to $45 per year. All claims must be made prior to the 15th of each month for approval. Join us and get the most out of this amazing benefit.. 

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Uniform – Black or dark blue Pants  Up to $40 for 1st year new join Up to $20 per year for 2nd year onwards Shoes Up to $45 per year Entitlement starts after completed 3 consecutive months of service Claim approval cut-off date is 15th of each month

[Audio] Having your Lentor Health profile at your fingertips is now made easier with the Infotech Mobile App. It allows you to access and manage various aspects such as attendance clock in leave application claim submission and payslip. The app also gives you access to our company policies and HR memos. Upon setting up your account our HR team will send you a password set-up email. Lastly once you have received your bank letter please send a screenshot of it to HR's Whatsapp at 90914404 and get onboard with us now!. 

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Things to note: Download Infotech Mobile App, to view details such as: Profile update Attendance clock in (TMS) Leave application (E Leave) Claim submission (E Claim) Payslip Company policies  HR memo Infotech will send you a password set-up email after HR created your account
 Once you receive bank letter, please send a screenshot to HR via Whatsapp at 90914404.

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[Audio] Once you have downloaded the Lentor Health app you can log in using your credentials from the Infotech Welcome Email. On successful login you will be taken to this page so let's begin!. 

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[Audio] We ensure that our employees at Lentor Health are well taken care of. For this reason we have established a comprehensive system designed to make it easy for our staff to submit leave applications and claims. The system is straightforward and efficient enabling you to take necessary time off and be reimbursed for approved claims.. 

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Leave Application (Android Version)
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Claim Submission (Android Version)
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[Audio] Thank you for your attention and your time. We hope you are well informed about Lentor Health's policies and ready to start your journey with us. We eagerly anticipate your addition to our team.. 

Scene 50

Infotech guides can be  found in Infotech Mobile App under company policies.
 If you need any clarification, feel free to contact HR @ 90914404.
 Thank you for your attention.


Welcome Onboard

Welcome everyone! We are delighted to have you here today to discuss the services offered by Lentor Residence Pte Ltd. We will go through the various services offered
 which include Residential Care
 Centre Based Services
 Home Care Services
 Medical Transport
 Medical Standby
 and Training Centre
 as well as services offered through Lentor Ambulance and Lentor Ambulance Services Private Limited. We hope you enjoy this experience and gain some new insights.

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At Lentor Residence Private Limited
 we provide robust and high-quality care and assistance for our residents at three of our locations. For over two decades
 our flagship residence at 51 Lentor Avenue has offered 208 beds for our residents. More recently
 we're proud to announce the addition of two more residences  2 MacPherson Walk
 since August 2023
 with a capacity of 245 beds
 and 151 West Coast Crescent since December 2023
 with 300 beds capacity.

Lentor Ambulance and Lentor Ambulance Services Private Limited has been offering a range of services since 2005. Our services include 777 Non-emergency Calls
 995 Emergency Calls
 Medical Transport
 Medical Standby and Hospital Projects. We have extensive experience in this field
 providing our customers with the most reliable and cost-effective solutions.

The team at Lentor Health is lead by a Board of Directors with a wealth of experience and expertise. Heading the team is CEO Mr  Jonathan Koh
 with Miss Koh Li Choo as Chief Financial Officer
 and Mr  John Ho as Chief Operating Officer. Also as part of the team are two highly respected directors
 Doctors Lee Yi Yong and Joshua Koh.

Our team at Lentor Health is available to provide the assistance you need. Please take a screenshot of this slide and have it accessible. Our nursing homes on Lentor Avenue
 Macpherson
 and West Coast
 as well as our Head Quarters
 all have office contact numbers. There is also a HR WhatsApp number of 9091 4404 and HR Email address of hr@lentorresidence.com.

Lentor Health puts our core values at the heart of our operations. Compassion
 Respect
 Ethics
 Attentiveness to staff
 Teamwork and Edifying each other all form the foundation of who we are and what we do. Their influence drives us towards achieving our goal of delivering excellent health care to everyone.

We are devoted to delivering the top-notch care to our residents at Lentor Health. Our vision and mission emphasize our loyalty to supply excellence care
 stimulate balanced lives
 and respect the relatives of those in our care. We are self-assured that we are delivering the optimum surroundings and care for you and look ahead to helping you with your responsibility.

At Lentor Health
 safety is our top priority. Supervisors have the responsibility to ensure all employees are properly trained to work safely. We actively prioritize Health
 Environmental and Safety risks
 striving to constantly refine our performance. We pledge to reduce
 reuse and recycle whenever feasible
 in addition to adhering to all legal requirements. Furthermore
 we are devoted to establishing a culture of E-H-S amongst our team
 suppliers and contractors.

At Lentor Health
 we are committed to ensuring that our residents and clients are treated with respect and dignity
 receiving the privacy that they are entitled to. Our staff are informed of cultural and social sensitivities
 and taught to respect residents and clients’ wishes and concerns at all times. We allow them to make decisions about their own care and to express their opinions. We strongly believe that this approach will lead to the creation of an environment that is favorable for their physical and emotional health.

At Lentor Health
 we are unwavering in our commitment to delivering social care to our residents and clients. Our goal is to minimise the dangers associated with falls and healthcare-associated infections and to ensure the personal safety of all of our residents and clients. To achieve this
 we adhere to strict hand hygiene and safety protocols. We are passionate about providing the highest level of social care to our residents and clients.

Lentor Health is dedicated to providing exemplary customer service. We pride ourselves on making sure that visitors receive a cordial
 well-mannered and competent interaction from our staff. Our personnel always attempt to keep eye contact and display a pleasant expression when interacting with visitors. We are also devoted to greeting visitors with respect and warmth
 such as with a “hello” or “how can we help?” Furthermore
 our staff ensure that visitors feel at ease by speaking in a language they are familiar with. Lastly
 our staff will go above and beyond to ensure that visitors have a fantastic experience.

At Lentor Health
 safety of our residents and clients is of utmost importance. We are intolerant of any form of abuse and any cases
 suspected or reported
 are taken very seriously. All staff members have the responsibility to report these cases to their respective supervisors and the Whistleblowing Policy ensures anonymity of the person reporting. Complaints can be made directly to the C-E-O via telephone
 email
 or postal address.

Zero tolerance for any form of harassment is the policy at Lentor Health. Our staff should be able to work without fear of being subjected to any kind of harassment from management or colleagues. Appropriate disciplinary action will be taken depending on the gravity of the offence. Reports of harassment are taken into serious consideration and police will be involved when necessary. We are dedicated to providing a secure environment and atmosphere where employees can work in a productive and respectful manner.

Lentor Health requires all employees to abide by the Code of Conduct and Disciplinary Code
 which encompasses many important rules in the workplace. This includes following the work roster without changing it without permission from a supervisor
 no consumption of alcohol
 drugs
 or smoking while on duty or while wearing the uniform
 and no romantic relationships between colleagues. Additionally
 employees cannot use their cell phones for personal reasons while on duty and must be on time for duty and meal breaks. Lentor Health considers these regulations to be of the utmost importance and expects all staff to do the same.

At Lentor Health
 we are committed to maintaining the highest standards of ethics and practice. Consequently
 staff members must not accept any money or gifts from residents
 clients
 or their relatives. Upon receiving any offers of money or gifts
 staff must inform their respective Department Heads and refer the matter to the Management for further evaluation. The Management will then assess the offer and distribute the money or gifts to staff in an equitable and appropriate way.

We expect all employees at Lentor Health to behave in a professional manner while on the job. This entails following our policies and regulations in order to ensure the safety and well-being of our residents
 clients
 and staff
 as well as avoiding any shirking of responsibilities
 arguments or inappropriate conduct. Employees must also seek permission before leaving the premises and refrain from any dishonesty or theft.

At Lentor Health
 disciplinary action of our employees is taken with utmost seriousness. Such action can range from verbal warning
 written warning
 deprivation of salary increment
 demotion
 suspension from work to termination. We ensure that all employees comprehend and adhere to our protocols and objectives
 helping our team reach our organizational goals in unison.

At Lentor Health
 we take feedback and grievances from our staff very seriously. We recognize that maintaining a cordial relationship between staff and the company is crucial for a productive working environment. To ensure this
 we have a grievance/feedback process in place. Staff members who have a complaint or feedback can report to their supervisor
 the department head or the Human Resources Department
 or submit an online feedback form (with the link provided). The procedure has three stages to ensure speedy and equitable resolution.

 Staff who has grievance/feedback can make a report to the immediate Supervisor, Department Head or HR Department, or submit an online feedback form (https://forms.office.com/r/FFMaeMcSN5), depending on the sensitivity of the matter.

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Uniforms must be neat and well ironed when on duty at Lentor Health. Shoes
 shoe laces and socks must all be in one solid black colour when uniforms are required. Regarding off-duty attire
 it is left to the staff's discretion
 but please note that spaghetti strap blouses/dresses
 shorts
 and pyjamas are not allowed on the premises.

Hair styles at Lentor Health must be kept neat and professional. No overly long
 ragged
 punky
 spiky
 mohawk or excessively bulky styles are permitted
 and no coloring such as highlighting or dyeing is allowed. Additionally
 hair must not cover the eyes
 ears or extend beyond the collar
 and sideburns must not be longer than the earlobe. Lastly
 goatee or beard must not be worn. Our staff's professional appearance speaks to our dedication to excellence.

At Lentor Health
 we prioritize the health and safety of our team members and thus request that female staff tie up their hair in a ponytail or braid above the collar-fold. Short and neat hair must also be maintained in order to maintain a neat and professional hairstyle. Hairnets may also be worn if necessary. Colored contact lenses are only allowed for medical reasons and conspicuous ornaments such as rubber bands
 pins
 or combs must not be worn.

Regarding dress code and appearance at Lentor Health
 simple stud-type earrings not exceeding 6 millimeters in size and simple ring-type earrings not exceeding 10 millimeters in diameter are allowed. However
 stud-type earrings exceeding 6 millimeters in size and more than one earring exceeding 10 millimeters in diameter are not permitted. These requirements also apply to female staff in terms of their bearing and turnout.