Welcome Onboard

[Audio] Welcome Onboard Lentor Health Welcome Onboard Lentor Health.

[Audio] Lentor Health Services Home Care Services Home Personal Care Services Home Nursing Services Home Medical Services Caregiver Training Medical Transport Medical Standby Training Centre Residential Care Nursing Home Assisted Living Respite Care Transitional Hospice Care Private Nursing Services Centre Based Services Day Rehabilitation Service Senior Day Care Lentor Health Services: Residential Care which consists of Nursing Home, Assisted Living, Respite Care, Transitional Hospice Care and Private Nursing Services. Centre Based Services include Day Rehabilitation Service and Senior Day Care. Home Care Services cover Home Personal Care Services, Home Nursing Services, Home Medical Services and Caregiver Training. Medical Transport, Medical Standby and Training Centre..

[Audio] The Lentor Residence Pte Ltd Lentor Residence 51 Lentor Avenue Since 1997 208 Bed Capacity Lentor Health Nursing Home (MacPherson) 2 MacPherson Walk Since Aug 2023 245 Bed Capacity Lentor Health Nursing Home (West Coast) 151 West Coast Crescent Since Dec 2023 300 Bed Capacity The Lentor Residence Private Limited operates its services at 3 locations, namely, Lentor Residence since 1997 with bed capacity of 208, Lentor Health Nursing Home Macpherson since Aug 2023 with bed capacity of 245 and Lentor Health Nursing Home West Coast from Dec 2023 with bed capacity of 300..

[Audio] Lentor Ambulance Pte Ltd Lentor Ambulance Services Pte Ltd Since 2005 Our Services: 1777 Non-emergency Calls 995 Emergency Calls Medical Transport Medical Standby Hospital Projects Lentor Ambulance and Lentor Ambulance Services Private Limited started operations since year 2005. Provide services such as one triple seven Non-emergency Calls, nine nine five Emergency Calls, Medical Transport, Medical Standby and Hospital Projects..

[Audio] Since 2010 Our Services: ● Basic Cardiac Life Support with AED (BCLS AED) ● CPR + AED ● Standard First Aid ● Infant and Child Heart Saver Course ● Occupational First Aid Course ● EMT Training Lentor Training Centre, since 2010, conducts training for courses such as B C L S,, A E D, C P R, Standard First Aid, Infant and Child Heart Saver Course, Occupational First Aid Course and E M T Training..

[Audio] Board of Directors Mr. John Ho COO Ms. Koh Li Choo CFO Mr. Jonathan Koh CEO Dr. Joshua Koh Director Dr. Lee Yi Yong Director Our Board of Directors. Mister Jonathan Koh - Chief Executive Officer Miss Koh Li Choo - Chief Financial Officer Mister John Ho - Chief Operating Officer Doctor Lee Yi Yong - Director Doctor Joshua Koh - Director.

[Audio] Office Contact Numbers Lentor Residence 6451 6300 Lentor Health - MacPherson 6979 3711 Lentor Health - West Coast 6591 9920 HQ Office 6250 2300 HR WhatsApp number 9091 4404 HR Email Address [email protected] Do take a screenshot of this slide Our office contact numbers for nursing homes at Lentor Avenue, Macpherson, West Coast and Head Quarters. HR Whatsapp number is nine zero nine one four four zero four, HR email address is [email protected].

[Audio] Core Values CREATE Compassion 怜悯 – God’s love enable us to love others, alleviate their pain and discomfort, treat them and their family with care and compassion Respect 敬重，重视 – We treat everyone with honesty, dignity and fairness as we would like others to treat us Ethics 道德 – the moral will to do what is right. Ethical conduct is displayed through one’s exemplary behaviours, respect for others and sense of loyalty and responsibility Attentive to staff 细心 – our genuine concern that we have for our staff and colleagues. This includes a personal touch and holistic well-being of our staff. Teamwork 合作 – Together, everyone achieves more. Provide relief, continuity and magnitude Edify 互相栽培 – Mutual sharing, living and learning to discover our personal core being It is also important to implement our core values in your actions. Core Values CREATE. C for Compassion – God's love enable us to love others, alleviate their pain and discomfort, treat them and their family with care and compassion. R for Respect – We treat everyone with honesty, dignity and fairness as we would like others to treat us. E for Ethics – the moral will to do what is right. Ethical conduct is displayed through one's exemplary behaviours, respect for others and sense of loyalty and responsibility. A for Attentive to staff – our genuine concern that we have for our staff and colleagues. This includes a personal touch and holistic well-being of our staff. T for Teamwork – Together, everyone achieves more. Provide relief, continuity and magnitude. E for Edify – Mutual sharing, living and learning to discover our personal core being..

[Audio] Vision The holistic Residence with professional medical, nursing, physical, social and pastoral care Mission Resident-centred care facilities Holistic lifestyle preference for the resident Honour loved one with dignified living and peace of mind As an employee, it's essential for you to be familiar with our company's vision and mission. Vision The holistic Residence with professional medical, nursing, physical, social and pastoral care. Mission Resident-centred care facilities. Holistic lifestyle preference for the resident. Honour loved one with dignified living and peace of mind..

[Audio] Environmental, Health & Safety (EHS) Safety is of paramount importance. Supervisors must ensure that all staff are trained in safe work practices. When in doubt, please ask your supervisor. Guard against adverse Environmental, Health and Safety risks, and continuously improve our performance. Reduce, re-use, recycle and enhance efficient use of resources & energy. Ensure compliance with legal and other requirements. Nurture and promote EHS awareness among staff, suppliers and contractors. Environmental, Health & Safety E H S Safety is of paramount importance. Supervisors must ensure that all staff are trained in safe work practices. When in doubt, please ask your supervisor. Guard against adverse Environmental, Health and Safety risks and continuously, improve our performance. Reduce, re-use, recycle and enhance efficient use of resources & energy. Ensure compliance with legal and other requirements. Nurture and promote E H S awareness among staff, suppliers and contractors..

[Audio] Social Care For Residents & Clients Treat our residents and clients as dignified individuals and give them due respect. They shall have privacy when: attending to their hygiene, they are making or receiving telephone calls, receipts of their personal mails, receiving visitors, having personal conversations with staff, residents or their loved ones. Residents and clients shall have the right to be consulted about all matters affecting them, choose and maintain contact with individuals and groups from the community. Social Care For Residents and Clients Treat our residents and clients as dignified individuals and give them due respect. They shall have privacy when: attending to their hygiene, they are making or receiving telephone calls, receipts of their personal mails, receiving visitors, having personal conversations with staff, residents or their loved ones. Residents and clients shall have the right to be consulted about all matters affecting them, choose and maintain contact with individuals and groups from the community..

[Audio] Social Care For Residents and Clients Exercise due diligence: to ensure the Residents’ and Clients’ personal safety. to reduce the risk of Residents’ and Clients’ harm resulting from falls. to reduce the risk of healthcare-associated infections by complying with hand hygiene protocols. Exercise due diligence: to ensure the Residents' and Clients' personal safety, to reduce the risk of Residents' and Clients' harm resulting from falls, to reduce the risk of healthcare-associated infections by complying with hand hygiene protocols..

[Audio] Customer Service Standard Staff are ambassadors of the company, expected to provide good customer service Face-To-Face Service Maintain eye contact with warm smile. Greet and acknowledge regular visitors by name. Show care and concern with courteous greeting such as “good morning, good afternoon or good evening”. Be friendly, polite and professional when you address the visitor. Speak in the language that the visitor is comfortable with. Get help if you are not able to do so. Use palm or thumb when giving directions. Remember the golden rule for service industries: GEM – Going the Extra Mile Customer Service Standard Staff are ambassadors of the company, expected to provide good customer service Face-To-Face Service Maintain eye contact with warm smile. Greet and acknowledge regular visitors by name. Show care and concern with courteous greeting such as "good morning, good afternoon or good evening". Be friendly, polite and professional when you address the visitor. Speak in the language that the visitor is comfortable with. Get help if you are not able to do so. Use palm or thumb when giving directions. Remember the golden rule for service industries, GEM – Going the Extra Mile.

[Audio] Prevention of Resident or Client Abuse and Whistleblowing Policy The management has Zero Tolerance of any resident or client abuse. All staff are required to report any case of abuse or suspected abuse to the appropriate supervisor. The company’s Whistleblowing Policy will protect the identity of the person reporting the abuse or suspected abuse. All whistleblowing complaints are to be made to Chief Executive Officer (CEO) via one of the following communication channels: Telephone: 6250 2300 Email: [email protected] Postal Address: 3 Ang Mo Kio St 62, #07-16 Link@AMK Singapore 569139 Prevention of Resident or Client Abuse and Whistleblowing Policy The management has Zero Tolerance of any resident or client abuse. All staff are required to report any case of abuse or suspected abuse to the appropriate supervisor. The company's Whistleblowing Policy will protect the identity of the person reporting the abuse or suspected abuse. All whistleblowing complaints are to be made to Chief Executive Officer C E O via one of the following communication channels: Telephone six two five zero two three zero zero, Email [email protected], Postal Address 3 Ang Mo Kio Street 62, # zero seven dash one six, Link @ A M K Singapore five six nine one three nine..

[Audio] Prevention and Management of Workplace Harassment Workplace should be safe and free from harassment so that all staff can carry out their work productively. Individuals are responsible for their own conduct at work and should be respectful towards others. Any form of harassment will not be tolerated by the management and would be dealt with seriously. Any staff who has participated in an act of harassment or encouraged such conduct by others, shall be subject to disciplinary action. For severe cases, a police report may be made. Disciplinary actions can include warning, suspension, demotion or termination. Prevention and Management of Workplace Harassment Workplace should be safe and free from harassment so that all staff can carry out their work productively. Individuals are responsible for their own conduct at work and should be respectful towards others. Any form of harassment will not be tolerated by the management and would be dealt with seriously. Any staff who has participated in an act of harassment or encouraged such conduct by others, shall be subject to disciplinary action. For severe cases, a police report may be made. Disciplinary actions can include warning, suspension, demotion or termination..

[Audio] Code of Conduct & Disciplinary Code Must comply with all the rules and regulations of the company. Nurse and therapist shall comply with the Code of Ethics and Professional Conduct of Singapore Nursing Board and Allied Health Professional Council respectively. Strictly follow the work roster assigned. No changes are allowed unless approval is obtained from the supervisor. No consumption of alcohol on work premises, in staff quarters and company leased units. No consumption of drugs including betel nut and leaves. No smoking is allowed on work premises, in staff quarters, company leased units and while in uniform. Strongly discourage any boy/girl relationships among colleagues. Not allowed to use hand phone for personal matters while on duty. Must be punctual for duty and return from meal break. Code of Conduct / Disciplinary Code Must comply with all the rules and regulations of the company. Nurse and therapist shall comply with the Code of Ethics and Professional Conduct of Singapore Nursing Board and Allied Health Professional Council respectively. Strictly follow the work roster assigned. No changes are allowed unless approval is obtained from the supervisor. No consumption of alcohol in work premises, staff quarters and company leased units. No consumption of drugs including betel nut and leaves. No smoking allowed on work premises, in staff quarters, company leased units and when wearing uniform. Strongly discourage any boy/girl relationships among colleagues. Not allowed to use hand phone for personal matters while on duty. Must be punctual for duty and return from meal break..

[Audio] Receiving Gifts Money or gifts of personal nature offered by residents, clients, or their relatives must not be accepted by the staff. Staff must inform Department Head and referred to the Management on all money or gift offers. Whenever appropriate, the management will disburse the money or gifts to the staff accordingly. Receiving Gifts Money or gifts of personal nature offered by Residents, Clients, or their relatives must not be accepted by the staff. Staff must inform Department Head and referred to the Management on all money or gift offers. Whenever appropriate, the management will disburse the money or gifts to the staff accordingly..

[Audio] Misconduct Examples of misconduct, not limited to: Negligent and careless acts towards resident, client or staff. Laziness, inefficiency, negligence of work and not observing hours of work. Quarrelling, disrespectful behaviour, fighting. Absent or leaving workplace without permission or adequate reasons. Obtain leave or absent by false pretence. Theft, dishonesty. Misconduct Examples of misconduct, not limited to: Negligent and careless acts towards resident, client or staff. Laziness, inefficiency, negligence of work and not observing hours of work. Quarrelling, disrespectful behaviour, fighting. Absent or leaving workplace without permission or adequate reasons. Obtain leave or absent by false pretence. Theft, dishonesty..

[Audio] Disciplinary Actions Verbal warning Written warning Forfeit salary increment Suspended from work Termination Demotion Disciplinary actions may include Verbal Warning, Written Warning, Forfeit salary increment, Demotion, Suspended from work or Termination..

[Audio] Employee Grievance / Feedback Staff who has grievance/feedback can make a report to the immediate Supervisor, Department Head or HR Department, or submit an online feedback form (https://forms.office.com/r/FFMaeMcSN5), depending on the sensitivity of the matter. Employee Grievance or Feedback In the interest of preserving harmonious relations, the company shall make every effort to dispose of grievances or feedback in a prompt and fair manner in accordance with the following procedure: Staff who has grievance or feedback can make a report to the immediate Supervisor, Department Head or Human Resource Department, or submit an online feedback form, depending on the sensitivity of the matter. Stage A - The Department Head should hold a discussion to reach a settlement with the staff within 5 working days after the receipt of the report or form. Stage B - Failure to reach a settlement at stage A, Human Resource Department should hold a discussion to reach settlement with all the members appearing at stage A within 5 working days after the meeting at stage A. Stage C - Failure to reach a settlement at stage B above, the matter will be referred to the Management to resolve the grievance or feedback..

[Audio] Dress Code When on duty, dress neatly. Uniform must be well ironed. Shoes, shoes laces and socks must be in one solid black colour if uniform is required. When off-duty, staff are allowed to wear their own clothing. However, spaghetti strap blouse/dress, shorts, pyjamas are not acceptable on work premises. Dress Code When on duty, dress neatly. Uniform must be well ironed. Shoes, shoes laces and socks must be in one solid black color if uniform is required. When off-duty, staff are allowed to wear their own clothing. However, spaghetti strap blouse/dress, shorts, pyjamas are not acceptable on work premises.

[Audio] Bearing & Turnout for Male Staff Hairstyle Neatly trimmed and above collar. Not allowed: Ragged , punky, spiky or Mohawk hairstyle Hair length covers eyes or ears Sideburn longer than earlobe Highlighting or dyeing of hair Goatee / Beard - Not Allowed Bearing & Turnout for Male Staff Hairstyle Hair is to be neatly trimmed and shall not extend beyond the collar. Hairstyle which is ragged, punky, spiky or Mohawk shall not be allowed. Hairstyle that is excessive in bulk or length, covers the eyes or ears is not allowed. No sideburn shall be longer than earlobe. No highlighting or dyeing of hair. Goatee / Beard – Not Allowed.

[Audio] Bearing & Turnout for Female Staff Hairstyle Long hair neatly tied up in ponytail & above collar-fold. Long hair neatly braided and above collar-fold. Short and neat hair above collar-fold. Long hair neatly tied-up with hair net and above collar-fold. Others No highlighting or dyeing of hair. No coloured contact lens unless for medical reasons No conspicuous rubber bands, pins, combs or any other ornaments shall be worn. Bearing & Turnout for Female Staff Hairstyle Long hair neatly tied up in ponytail & above collar-fold. Long hair neatly braided and above collar-fold. Short and neat hair above collar-fold. Long hair neatly tied-up with hair net and above collar-fold. No highlighting or dyeing of hair. No coloured contact lens unless for medical reasons. No conspicuous rubber bands, pins, combs or any other ornaments shall be worn..

[Audio] Bearing & Turnout for Female Staff Earrings Acceptable Simple stud-type earring not exceeding 6 mm in size. Simple ring-type earring not exceeding 10 mm in diameter. Not Acceptable Stud-type earring exceeding 6 mm in size More than one earring exceeding 10 mm in diameter Earrings Acceptable Simple stud-type earring not exceeding 6 mm in size. Simple ring-type earring not exceeding 10 mm in diameter. Not Acceptable Stud-type earring exceeding 6 mm in size. More than one earring exceeding 10 mm in diameter..

[Audio] Online Social Media Policy Exercise discretion and responsibility when communicating or publishing information on the online social media (Facebook, TikTok, Instagram, etc.) No comments on company policies and practices. Do not make use or post company logo unless prior permission is given. Do not share or disclose any residents’ or clients’ information; or any confidential information. Do not publish residents’ or clients’ photographs or videos. Do not air grievances on online social media – there are appropriate platforms to escalate your grievances in the company. Whenever in doubt, seek clarifications from HR department and/or supervisor. Online Social Media Policy Exercise discretion and responsibility when communicating or publishing information on the online social media such as Facebook, TikTok, Instagram No comments on company policies and practices. Do not make use or post company logo unless prior permission is given. Do not share or disclose any residents' or clients' information; or any confidential information. Do not publish residents' or clients' photographs or videos. Do not air grievances on online social media – there are appropriate platforms to escalate your grievances in the company. Whenever in doubt, seek clarifications from HR department and/or supervisor..

[Audio] Communication with The Press and Media Staff are not allowed to communicate with the press or media concerning company matters and residents’ or clients’ information unless authorised to do so. When approach by the press or media for comments, politely direct them to the Management. Communication with The Press and Media Staff are not allowed to communicate with the press or media concerning company matters and residents' or clients' information unless authorised to do so. When approach by the press or media for comments, politely direct them to the Management..

[Audio] Clean Desk and Workstation Locking Do not leave sensitive data exposed in locations where they might be viewed by any other persons. Any printed materials containing sensitive information should be kept in drawer or locked location when staff are away from their desks. Be responsible for securely shredding any printed materials containing sensitive information before disposal. All devices (e.g., laptops and phones) must have auto-lock enabled and must not be left unattended at the end of the day. Clean Desk and Workstation Locking Do not leave sensitive data exposed in locations where they might be viewed by any other persons. Any printed materials containing sensitive information should be kept in drawer or locked location when staff are away from their desks. Be responsible for securely shredding any printed materials containing sensitive information before disposal. All devices (e.g., laptops and phones) must have auto-lock enabled and must not be left unattended at the end of the day..

[Audio] Staff Accommodation and Change of Address Staff staying in Staff Quarters or Company Leased Units must comply with company’s House Rules. Staff must obtain permission from HR department before moving out of Staff Quarters or company leased unit, discuss with HR department on estimated move out date. Staff must update HR department on change of address within 5 days from shifting date. Must provide proof of address change: NRIC with new address or HDB registration proof (work pass holder staying in HDB) Tenancy Agreement (work pass holder staying in private housing) Staff Accommodation and Change of Address Staff staying in Staff Quarters or Company Leased Units must comply with company's House Rules. Staff must obtain permission from HR department before moving out of Staff Quarters or company leased unit, discuss with HR department on estimated move out date. Staff must update HR department on change of address within 5 days from shifting date. Must provide proof of address change: N R I C with new address or H D B registration proof for work pass holder staying in H D B, Tenancy Agreement for work pass holder staying in private housing..

[Audio] Leave Policy Staff shall refer to Employment Contract for leave entitlement. All types of leave within the first 3 months of employment are No Pay Leave. As a general guide, only 10% of each vocation can go on leave during the same period, except for sick leave. Any exception cases beyond SOP guidelines, HODs may decide to approve the leave subject to work and manpower requirements. The management can rescind all previously approved leave and recall back all staff in times of crisis or due to work exigencies. Leave Policy Staff shall refer to Employment Contract for leave entitlement. All types of leave within the first 3 months of employment are No Pay Leave. As a general guide, only 10% of each vocation can go on leave during the same period, except for sick leave. Any exception cases beyond S O P guidelines, H O Ds may decide to approve the leave subject to work and manpower requirements. The management can rescind all previously approved leave and recall back all staff in times of crisis or due to work exigencies..

[Audio] Singapore Public Holidays (PH) 11 days of Public Holiday in a calendar year: New Year's Day Chinese New Year 1st day Chinese New Year 2nd day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali Christmas Day Singapore Public Holidays, P H There are 11 days of public holiday in a calendar year: New Year's Day Chinese New Year first day Chinese New Year second day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali Christmas Day.

[Audio] Treatment of Public Holidays (PH) Shift worker who wishes to consume a particular PH, must discuss with HOD at least 1 month in advance. Approval will be subject to work and manpower requirements. HOD will finalise the approval list prior to each PH. Staff who is rostered to work on a PH is entitled to PH Off in Lieu. If a PH falls on a non-working day, staff is entitled to PH Off in Lieu. PH Off in Lieu will be encashed in payroll in the month of PH for all work pass holders. Treatment of Public Holidays Shift worker who wishes to consume a particular P H, must discuss with H O D at least 1 month in advance. Approval will be subject to work and manpower requirements. H O D will finalise the approval list prior to each P H. Staff who is rostered to work on a P H is entitled to P H Off in Lieu. If a P H falls on a non-working day, staff is entitled to P H Off in Lieu. P H Off in Lieu will be encashed in payroll in the month of P H for all work pass holders..

[Audio] Sick Leave (Outpatient Sick Leave and Hospitalisation Leave) If unwell before start of duty, must inform Roster Planner / Supervisor/ Reporting Officer as soon as possible. If become unwell during working hours, report to Supervisor / Reporting Officer immediately. Proceed to see doctor and obtain a Medical Certificate to be certified unfit for work. Email or message Medical Certificate to Reporting Officer. Apply sick leave via HR system and attach Medical Certificate. Apply leave and submit sick leave certificate on the day of absence or hospitalisation leave certificate as soon as it is available. If did not visit a doctor or Medical Certificate is not available, must submit Annual Leave / No Pay Leave application on the same day. Paid Sick Leave is not available if fall sick on public holiday, annual leave, rest day, or non-working day. Sick Leave (Outpatient Sick Leave and Hospitalisation Leave) If unwell before start of duty, must inform Roster Planner / Supervisor/ Reporting Officer as soon as possible. If become unwell during working hours, report to Supervisor / Reporting Officer immediately. Proceed to see doctor and obtain a Medical Certificate to be certified unfit for work. Email or message Medical Certificate to Reporting Officer. Apply sick leave via H R system and attach Medical Certificate. Apply leave and submit sick leave certificate on the day of absence or hospitalisation leave certificate as soon as it is available. If did not visit a doctor or Medical Certificate is not available, must submit Annual Leave / No Pay Leave application on the same day. Paid Sick Leave is not available if fall sick on public holiday, annual leave, rest day, or non-working day..

[Audio] Unwell staff staying in Staff Quarters (SQ) Must wear mask if with Acute Respiratory Infection Inform Room IC, SQ in charge, and Reporting Officer Proceed to sick bay if instructed to do so Seek medical treatment as soon as possible Send photo of Medical Certificate (MC) to SQ in charge and Reporting Officer Apply medical leave and attach MC into HR system within the same day Unwell staff staying in Staff Quarters, S Q Must wear mask if with Acute Respiratory Infection. Inform Room I C, S Q in charge, and Reporting Officer. Proceed to sick bay if instructed to do so. Seek medical treatment as soon as possible. Send photo of Medical Certificate (M C) to S Q in charge and Reporting Officer . Apply medical leave and attach M C into H R system within the same day..

[Audio] Nearest Clinic to Staff Quarters Nearest Clinic at Lentor Health Nursing Home (MacPherson) Lentor Health Nursing Home (West Coast) Grantral Mall Blk 722 Clementi West Street 2 West Coast Plaza With Acute Respiratory Infection (ARI) symptoms, wear mask before proceed to any clinic Nearest Clinic to Staff Quarters. For Macpherson, there is clinic in Grantral Mall. For West Coast, nearest clinic at block seven two two Clementi West Street 2 and West Coast Plaza. With Acute Respiratory Infection (A R I) symptoms, wear mask before proceed to any clinic..

[Audio] Medical Teleconsultation Teleconsultation App available in Singapore Examples: Medical Teleconsultation Apps are available in Singapore, examples are Mana Doctor, Doctor Anywhere, White Coat..

[Audio] Medical Teleconsultation 1. Download the App 2. Create Account - with your preferred log in details For medical teleconsultation, you will need to own at least a debit card. Download the App of your choice, create account with your preferred login details..

[Audio] Medical Teleconsultation 3. Key in your details 4. A doctor will assist you for the teleconsultation. Prepare passport and documentation for the teleconsultation. Key in your details. A doctor will assist you for the teleconsultation. Prepare passport or work permit card for the teleconsultation..

[Audio] Annual Leave Pro-rated based on number of completed months worked in a calendar year. If the pro-rated fraction of a day is less than one-half, round it down; if it is half or more, round it up to one day. Please check with supervisor for approval before apply leave in system. Application must be submitted at least 14 days before leave start date (for roster planning) If leave application is submitted more than 2-3 months in advance, HOD is not obligated to approve it immediately. HOD may decide closer to the leave date. Leave approval is subjected to operational needs, may be rejected. Staff should not make travel plans before leave is approved. Company will not compensate for any cost incurred due to leave being postponed or rejected. Urgent Leave application can be submitted within 7 days. This is not encouraged to avoid disruption to planned roster. If staff falls sick while on annual leave, annual leave cancellation is not allowed. Annual Leave Pro-rated based on number of completed months worked in a calendar year. If the pro-rated fraction of a day is less than one-half, round it down; if it is half or more, round it up to one day. Please check with supervisor for approval before apply leave in system. Application must be submitted at least 14 days before leave start date (for roster planning) If leave application is submitted more than 2-3 months in advance, H O D is not obligated to approve it immediately. H O D may decide closer to the leave date. Leave approval is subjected to operational needs, may be rejected. Staff should not make travel plans before leave is approved. Company will not compensate for any cost incurred due to leave being postponed or rejected. Urgent Leave application can be submitted within 7 days. This is not encouraged to avoid disruption to planned roster. If staff falls sick while on annual leave, annual leave cancellation is not allowed..

[Audio] Annual Leave on Promotion Upon promotion to a higher Job Division with higher annual leave entitlement, annual leave entitlement shall be pro-rated based on the promotion date. For the particular year in which the promotion takes place, the staff’s total Annual Leave entitlement for that calendar year shall be [pro-rated leave entitlement before promotion] + [pro-rated leave entitlement after promotion]. Annual Leave on Promotion Upon promotion to a higher Job Division with higher annual leave entitlement, annual leave entitlement shall be pro-rated based on the promotion date. For the particular year in which the promotion takes place, the staff's total Annual Leave entitlement for that calendar year shall be [pro-rated leave entitlement before promotion] + [pro-rated leave entitlement after promotion]..

[Audio] Annual Leave Accumulation and Forfeiture For facilitation of home leave, Work Pass Holder may carry over a maximum of two calendar years’ annual leave eligibility into the following calendar year. Management may decide on yearly leave encashment. Unutilised annual leave beyond the maximum two calendar years’ eligibility will be forfeited if not encashed. Upon resignation, the company allows encashment of annual leave balance on resignation. The staff shall be paid a sum equivalent to his unconsumed outstanding annual leave balance. Annual Leave Accumulation and Forfeiture For facilitation of home leave, Work Pass Holder may carry over a maximum of two calendar years' annual leave eligibility into the following calendar year. Management may decide on yearly leave encashment. Unutilised annual leave beyond the maximum two calendar years' eligibility will be forfeited if not encashed. Upon resignation, the company allows encashment of annual leave balance on resignation. The staff shall be paid a sum equivalent to his unconsumed outstanding annual leave balance..

[Audio] Home Leave for Work Pass Holder Not applicable to Malaysian Work Pass Holders. Home leave application during the period of one week before and after Christmas Day and Chinese New Year is strongly discouraged. Home leave frequency and duration: ● Home leave is not encouraged during 1st & 2nd year of service as new staff must attend training programme and undergo preceptorship assessment during this period. ● One trip of not more than 30 days per year, subject to a staff’s earned annual leave balance and maximum of 14 days of No Pay Leave (inclusive of off days). ● If urgent cases, please refer to Urgent Home Leave slide. Once discussed and agreed with HOD, staff is to submit Annual Leave and/or No Pay Leave Application via HR system at least 6 months in advance before leave start date. Home Leave for Work Pass Holder Not applicable to Malaysian Work Pass Holders. Home leave application during the period of one week before and after Christmas Day and Chinese New Year is strongly discouraged. Home leave frequency and duration: Home leave is not encouraged during 1st & 2nd year of service as new staff must attend training programme and undergo preceptorship assessment during this period. One trip of not more than 30 days per year, subject to a staff's earned annual leave balance and maximum of 14 days of No Pay Leave (inclusive of off days). If urgent cases, please refer to Urgent Home Leave slide. Once discussed and agreed with H O D, staff is to submit Annual Leave and/or No Pay Leave Application via H R system at least 6 months in advance before leave start date..

[Audio] Overseas Holiday Leave for WP Holder Work Pass Holders are reminded that they are approved by MOM to work in Singapore. The Government and employer are responsible for their well-being, safety and living environment throughout their employment period in Singapore only. The current insurance and legal framework do not provide protection beyond Singapore. If travelling to a third country (not staff’s home country) is approved, it is compulsory for staff to buy travel insurance with repatriation coverage. Staff must submit emergency contact, a copy of the travel insurance policy and travel ticket containing travel dates, time, destination, and coach/vessel/flight number to HR at least 1 week before the travel date. Once discussed and agreed with HOD, staff is to apply Annual Leave via HR system at least 2 months in advance before leave start date. Overseas Holiday Leave for Work Pass Holder Work Pass Holders are reminded that they are approved by M O M to work in Singapore. The Government and employer are responsible for their well-being, safety and living environment throughout their employment period in Singapore only. The current insurance and legal framework do not provide protection beyond Singapore. If travelling to a third country (not staff's home country) is approved, it is compulsory for staff to buy travel insurance with repatriation coverage. Staff must submit emergency contact, a copy of the travel insurance policy and travel ticket containing travel dates, time, destination, and coach/vessel/flight number to H R at least 1 week before the travel date. Once discussed and agreed with H O D, staff is to apply Annual Leave via H R system at least 2 months in advance before leave start date..

[Audio] Urgent Home Leave for Work Pass Holder Case by case basis, subject to HOD’s approval. 1st priority for immediate family members: parents, spouse, children. 2nd priority for other family members: grandparents, parents-in-law, siblings. Recommended urgent home leave duration: 7 to 10 days. Once discussed and agreed with HOD, staff to apply leave application via HR system immediately before flight date: ● apply Urgent Leave if staff has leave balance, or ● apply No Pay Leave if staff does not have leave balance. Return air ticket (2-way) to be 100% borne by staff. Staff is to submit a copy of next-of-kin’s death certificate to HR upon return from home leave. Upon receipt of document proof from staff, HR will grant off in lieu accordingly, to be consumed within 12 months from event date. Urgent Home Leave for Work Pass Holder Case by case basis, subject to H O D's approval. 1st priority for immediate family members: parents, spouse, children. 2nd priority for other family members: grandparents, parents-in-law, siblings. Recommended urgent home leave duration: 7 to 10 days. Once discussed and agreed with H O D, staff to apply leave application via H R system immediately before flight date: apply Urgent Leave if staff has leave balance, or apply No Pay Leave if staff does not have leave balance. Return air ticket (2-way) to be 100% borne by staff. Staff is to submit a copy of next-of-kin's death certificate to H R upon return from home leave. Upon receipt of document proof from staff, H R will grant off in lieu accordingly, to be consumed within 12 months from event date..

[Audio] Overtime (if applicable) Criteria approval from reporting officer worked > 44 hours per week or > 88 hours over 2 consecutive weeks OT Rate: 1.5 times of basic salary OT cutoff date: 15th of each month Example: OT hours from 1st Jan to 15th Jan - pay in Jan OT hours from 16th Jan to 31st Jan - pay in Feb Overtime (If Applicable) Criteria approval from reporting officer worked more than 44 hours per week or more than 88 hours over 2 consecutive weeks O T Rate is 1.5 times of basic salary O T cutoff date is 15th of each month Example: O T hours from 1st Jan to 15th Jan, will pay in January O T hours from 16th Jan to 31st Jan, will pay in February.

[Audio] Medical and Dental Claims After 3 months of continuous service , staff is eligible for: Medical Claims for medical fees incurred at any Singapore registered medical institutes up to a maximum of S$400 per calendar year: Up to S$40 per visit, maximum 10 times per year This amount includes all doctor’s consultation fee, prescriptions, specialist treatment or investigations, A&E charges. Medical receipts from Traditional Chinese Medical Practitioner (TCM) is not acceptable. Dental Claims Claim reimbursement for dental fees incurred at any Singapore registered dental clinics up to a maximum of $100 per calendar year. Medical and Dental Claims After 3 months of continuous service , staff is eligible for: Medical Claims for medical fees incurred at any Singapore registered medical institutes up to a maximum of $400 per calendar year: Up to S$40 per visit, maximum 10 times per year This amount includes all doctor's consultation fee, prescriptions, specialist treatment or investigations, A & E charges. Medical receipts from Traditional Chinese Medical Practitioner (T C M) is not acceptable. Dental Claims Claim reimbursement for dental fees incurred at any Singapore registered dental clinics up to a maximum of $100 per calendar year..

[Audio] Uniform and Shoes Reimbursement Uniform – Black or dark blue Pants Up to $40 for 1st year new join Up to $20 per year for 2nd year onwards Shoes Up to $45 per year Entitlement starts after completed 3 consecutive months of service Claim approval cut-off date is 15th of each month Uniform and shoes reimbursement Uniform – Black or dark blue Pants Up to $40 for first year new join Up to $20 per year for second year onwards Shoes Up to $45 per year Entitlement starts after completed 3 consecutive months of service. Claim approval cutoff date is 15th of each month..

[Audio] Things to note: Download Infotech Mobile App, to view details such as: Profile update Attendance clock in (TMS) Leave application (E Leave) Claim submission (E Claim) Payslip Company policies HR memo Infotech will send you a password set-up email after HR created your account Once you receive bank letter, please send a screenshot to HR via Whatsapp at 90914404. Things to note: Download Infotech Mobile App, to view details such as: Profile update Attendance clock in T M S Leave application Claim submission Payslip Company policies H R memo Infotech will send you a password set-up email after H R created your account. Once you receive bank letter, please send a screenshot to H R Whatsapp at nine zero nine one four four zero four..

[Audio] Mobile Application download and login. Download application from either Playstore or App Store. After downloading, open application and see the login page. Follow instructions from your infotech welcome email. Upon successful login, you will be directed to this page..

[Audio] Leave application and claim submission.. 49.

[Audio] Infotech guides can be found in Infotech Mobile App under company policies. If you need any clarification, feel free to contact HR @ 90914404. Thank you for your attention. All Infotech guides can be found in Infotech Mobile App under Company Policies. If you need any clarification, feel free to contact H R @ nine zero nine one four four zero four or look for the H R in charge at Admin Office. Thank you for your attention..