PowerPoint Presentation

Kaizen Presentation By Pondy Bazar TITAN EYE+.

TEAM. BUSINESS: Titan Eye+ CHENNEL : EyeCare. LOCATION: CHENNAI STORE CODE: ISPZ.

Title of kaizen- KNOW YOR EYE HEALTH IN SMART WAY (Explaining Eye’s health with help of Picture taken by smart phone from Slit lamp) Kaizen Initiation Date- 01.05.2022 Kaizen Completion Date- Ongoing Areas Impacted – Customer Experience.

APPROACH FOLLOWED(IDENTIFICATION). Issue Identified – Difficult to Explain customers about their eye health after SlitLamp Bio Microscope Examination How was the issue identified – Contact Lens fitting and complication related to CL could not be feed live to customers Slit Lamp Used to Examine many abnormality and disease which could be better communicated to customers what we are seeing through Slitlamp They will think how I will insert the lens in my eye and how it will perform , so we have taken some old cx videos which we can show them and after inserting the lens we can take photos or Video of there eyes and we can explain them like how is the lens in there eyes..

APPROACH FOLLOWED (Ideation). Details of any tools used for generating ideas- We will use smart phone and while doing the Sltilamp test if we found any abnormality so we click the Pic or make a Video to Explain to the CX.

APPROACH FOLLOWED(Ideation). How we got this Idea? We got this idea because of one new contact lens customer. And how we convenience to the customer.

APPROACH FOLLOWED (Implementation). Implementation Plan followed to carry out your kaizen idea – We use to take pic for explaining the Cx and those pic we will keep in system and some pic we will take printout and attached with cx datasheet for future understanding Details of cost and efforts involved in implementing the kaizen- No cost involved.

Details of any tools used for implementation- Only need a good Smartphone which everyone have in now the days.

Scope and Plan for horizontal deployment – It is easy steps to follow and it will not be a time taking process even it will help Cx to understand better and it will help Optometrist also to explain by shwoing the pic easily.

BENEFITS. Normal Eye. Normal Eye. Normal Eyelid. Contact Lens Trapped FB.

Its very easy for us to let know customer’s eye health with the help of the picture in zero cost , so that customer will get satisfied even more better than before of this precision process , its helps us to build confidence in the Cx that they are in the correct place ..

Explain In detail the potential benefits from this Kaizen over the next 2 years in the applicable Kaizen Areas from those below Though we are masters in the 20 steps zero error eye testing along with those steps this process will help us to equate hospital standardization where the customer will get us in their mind when it comes perfection and eye health standards..

Thank you.