A PRESENTATION ON

[Audio] Good morning everyone! Today we will be discussing Ticket Office Machines, or TOMs, and how they enable us to manage ticket sales, card sales, value addition, ticket analysis, ticket adjustment, cancellation, ticket refund, and transaction inquiry. Let's jump straight into it!.

[Audio] This presentation will cover Ticket Office Machines - or TOMs. A TOM is a machine typically used in transportation systems, such as airports, to purchase tickets, check in baggage, and perform other functions. We will look at the basics of a TOM, its system architecture, its functions, and its interface. At the conclusion of this presentation, you should have a good understanding of TOMs..

[Audio] A ticket office machine, also known as an Excess Fare Office, works alongside a booking office clerk to issue tickets to customers in free areas and adjust tickets that are rejected by the gates in paid areas. This helps customers to move between their points of departure and destination without interruption. The ticket office machine plays an important role in railway station operations, making the journey more efficient and hassle-free..

[Audio] Customers can use a Ticket Office Machine (TOM) or Electronic Fare Office (EFO) to buy tickets or tokens in various ways. It offers various functionalities such as ticket and token purchase, adding value to cards, reviewing transactions, adjusting tickets, cancelling tickets to receive refunds, and also to view ticket and transaction information. TOM/EFO is a secure system for ticketing and fare management..

[Audio] The hardware architecture of the Ticket Office Machine (TOM) and Excess Fare Office (EFO) should be taken into account. It is composed of a main PC, a touch screen monitor, passenger information display, ticket dispensing mechanism, card reader/writer, POS terminal, receipt printer, and AC/DC power, which all function to create the Ticket Office Machine..

[Audio] We are discussing the software architecture for ticket office machines, or TOMs. The slide shows that it has a hierarchical structure. Its main components include the application program, monitoring module, control module, internal IIF modules, external VF module, shell, operating system, service, device driver, kernel, and VF interface, which are found in other similar equipments..

[Audio] The process architecture of Ticket Office Machines (TOMs) is made up of several components. Each component is responsible for a different function, from providing customer support to processing transactions. In order for the machine to function properly, the components must be running efficiently and in the correct order. Each component must be able to communicate with the other components in order for the system to work properly. The most common components are the user interface, database, payment gateway, and ticket printing systems. Each component has a different role and contribution to the overall functioning of the system. By understanding the different components and how they interact, we can make sure that our TOMs are running smoothly and efficiently..

[Audio] In this slide, we are discussing the processes that make up the Ticket Office Machine, or TOM/EFO. This machine is composed of the Main Process, which is based on business logic and which controls ticket issuing, add value, adjustment, refund replacement, cancellation and various operational processes for operator service. Additionally, the TOM/EFO consists of five sub-processes: the PID API, the TDM API, the Card R/W API, the POS API, and the Printer API. Finally, the SC Process allows TOM/EFO to receive parameters from the SC in order to detect errors and upload the results of the diagnostic to the SC..

[Audio] Good morning everyone. Today, I'm going to tell you about Ticket Office Machines, also known as TOMs and EFOs. These machines are used to process tokens and stored value cards, as well as enabling staff to analyze, add value, adjust, replace, refund, extend date and cancel tickets. TOMs are used for ticket sales, analysis, refunds and handling loss of passenger from ticket issue failure in the free area, while EFOs are used for handling invalid tickets from the paid area. Both machines provide displays with information regarding ticket processing and cash on the operator screen as well as the Passenger Information Display. Thank you..

[Audio] I am going to explain the different operation modes of Ticket Office Machines, or TOMs. These machines are designed to sell tickets, perform ticket analysis, add value to tickets, adjust tickets, refund tickets, and cancel tickets. Operators also have a maintenance mode, where they can test each module. For example, they can test the LCD display when they choose the PID test option. Finally, if the SAM in the Card Reader/Writer is missing or there is a communication issue, the TOM will show an Out of Service Screen and not be able to activate any of its functions..

[Audio] I will explain the operator functions available in the Ticket Office Machine (TOM) system. This system allows operators to manage the stock, do the end of shift and check the daily report. Operators can manage the stock of CST and CSC, and if the quantity is inadequate they can replenish it. At the end of the operational day, operators can clear CST in the TDM. Also, if there is a full quantity of failed token, operators can clear them. The operator can do end of shift. When they select this menu, a shift report is displayed on the screen. And after clicking the "Shift End" button, the shift end transaction is uploaded to SC and the shift report is printed in the receipt printer. Further, the operator can check the daily report. After entering the date, the shift list is shown in the shift list section. To view detailed information, the operator needs to select one in the shift list and click the "Reprint" button to print the report in the receipt printer..

[Audio] TOM, the Ticket Office Machine, provides a range of features that make ticket processing as easy as possible. It is customizable, enabling you to enable or disable processing for specific ticket types. You can also adjust the values for purchasing and selling tickets. Furthermore, you can issue tokens for single-use entry and exit from the Metro system, usually contactless smart tokens, and contactless smart cards for multiple uses, with a deposit covering the cost and maintenance of the card. Additionally, TOM can add value to tickets, if it is allowable, and after it has been analyzed.Overall, TOM serves as a trustworthy and adjustable tool for efficient ticket processing..

[Audio] In this presentation, we will learn about Ticket Office Machines, or TOMs. TOMs are capable of adjusting a passenger's ticket with an appropriate surcharge if they come from a free area. Also, if the operator adds a different value than what the passenger intended, the TOM allows for cancellation of that amount. Furthermore, TOMs provide the ability to refund tickets that meet the necessary conditions, either physically damaged or with encoding data that is unbroken. Now, let's go into the details of how TOMs operate!.

[Audio] I'm going to talk about the Ticket Office Machine - or TOM. Let's take a look at the interface between TOM and the System Controller - or SC. You can see TOM communicates with SC via a LAN connection. TOM downloads several files and messages from SC, and uploads data and messages. In case of communication failure, all records uploaded to SC will be stored in TOM for seven days, so they can be uploaded to SC once the communication is recovered. We just need to make sure all transactions, messages and parameters are sent and received correctly. That's it for today..

[Audio] We are going to analyze the process whereby a Ticket Office Machine (TOM) communicates with a Remote Authentication Server (RAS). Without the authentication provided by the RAS, the TOM will enter a failure mode and cannot be serviced. To receive authentication, the TOM sends its equipment information and an authentication code. Both the TOM and the RAS create an authentication message, after which the TOM sends it to the RAS. The RAS then verifies the authentication code before responding with the result of the authentication..

[Audio] The Ticket Office Machine (TOM) typically uses a remote authentication method via communication with the Remote Authorization Server (RAS). However, it is also possible to keep the TOM working without the RAS connection, even when there is no network connection. In this case, only supervisor-level users can use the RAS One-Time Password (OTP) authentication. The process begins with sending the equipment information to the Operation Control Center (OCC) operator, who will then send an OTP number. If the RAS OTP authentication is successful, then the RAS authentication is also successful. This is shown in the flow chart in the slide..

[Audio] "I hope you enjoyed learning about Ticket Office Machines and the impact they have on our lives. TOMs are a great invention and can help save us time and money. I encourage you all to research more about them and take advantage of their many benefits. Thank you all for your attention..