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Authenticity Definition  Authenticity vs Inauthenticity  The importance of being Authentic  The value of organisations being Authentic The benefits for Authentic brands  How to build an authentic organisation

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Brand Authenticity can be defined as the creation of a conversation between the targeted audience and your brand that is genuine, free flowing and is natural as possible. Brand authenticity is a multi-dimensional and complex concept that can be defined as the degree that consumers view a brand to be true and faithful toward its customers and itself and within that the organisation urging its customers to be true to themselves.

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What is the difference between Authenticity & Inauthenticity ?

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An authentic brand is identified as a brand that is upright, sincere and original which also resonates to brands being simple, honest and natural This means that brand authenticity is not only determined by a brand’s commitment to their promises and values but also the way the organization operates in their transparency, internal and external culture, the authenticity of their products and services and in their customer service.

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Inauthenticity in a brand leads to the customer losing trust in the brand and the decrease in the brands integrity. An inauthentic brand is identified as a brand that is not original, that is disingenuous and not upright in their in their marketing efforts as well as their product or services. An inauthentic brand is a brand that doesn’t commit to their promises and operate in a manner that is different from their advertised values. A brand that is not authentic is not transparent in their operations and this includes the quality of their products and services. This is a brand that generates a negative word of mouth and have an overall brand image

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What is The  importance of being  Authentic?

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The importance of being authentic as an organisation or as marketers assists you developing a meaningful brand  image,  that will resonate with consumers as having a sense of sticking to the organisation’s true values and  image, and  this leads to brand trust and perceived  value  By  brands being authentic in their operations and  offerings  their customers get to experience unique products or  services,  and through consistent unique and authentic interactions with a brand the connectedness between the customer and a brand increases and this leads to growth in customers trusting the brand as well as there being growth in the customers perceived value of the brand.

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Brand Authenticity is a major component in a brands success, which makes it important for a brand to be authentic because it will lead to a higher level of brand trust, perceived brand quality, perceived brand value and being a favourable choice in the decision making process when a consumer is purchasing a product or a service.

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What is The  value of organisations being Authentic  ?

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The more authentic a brand appears to be, the higher the quality of the product or service seems to its  consumers.  Authenticity is now used as a benchmark by consumers, in which they compare the level of authenticity amongst  different brands  and try to identify which  brand  has similar values as their own personal beliefs.   So the higher an organisations brand authenticity is the more favourable they become in purchase decisions.

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Brand Authenticity can also be used in market positioning because it assists marketers in identifying their target market through their shared values and principles (with their customers and potential customers, this is also known as self-congruity), and this assist marketers in being able to target them effectively and efficiently .  The value of authenticity shines brightest when organisations are attempting to win the hearts of their target market when being authentic, organisations can establish connections with consumers much easier, because being authentic allows them to better the consumers experience and this will position the organisation to be perceived as an organisation with higher quality products or services and be seen as superior amongst the competitors.

The Value of Authenticity