PowerPoint Presentation

[Audio] Welcome to NetJets and the Trip Review team! This quick presentation will guide you through the main tasks assigned to this small, but effective team..

[Audio] This is the current structure of our team. Trip Review is one of the 3 teams from Trip Planning department, which is part of a larger area, Operations Planning..

[Audio] Our Mission Statement is Monitor the feasibility of the daily flight reservations in terms of safety, compliance, and services to Owner by conducting quality assurance and facilitating communication between the Trip Review, Owner Services, and Operations, while ensuring minimal service disruptions and maximizing customer satisfaction. In other words… Trip Review bridges the gap between the technical aspects of flight operations and communication with our Owners. It translates complex technical limitations into simple, clear language, enabling better and more informed decision-making!.

[Audio] As with all areas of the company, the 20/20 Flight Plan serves as the backbone of our work. The team's goals focus on Safety, Owners, Teams, and Finance strategy points. Our planning aims to fully serve the Owners, prioritizing Safety above all, while also making financially sound decisions and ensuring our team members feel respected and valued..

[Audio] Trip Review is a small team consisting of 8 members, including Junior Analysts, Senior Analysts, and a Supervisor. The team operates seven days a week, from 7 am to 11 pm, with two shifts of two people each day. Our team members typically have extensive experience in aviation, including former Air Traffic Controllers, Flight Dispatchers, Pilots, Student Pilots, and Aeronautical Engineers..

[Audio] What is a Quality Check? A Quality Check (Q-C---) is triggered whenever a new booking is saved into our main system, IJet2. The system performs an initial automatic check, focusing on Airport Operational Hours, F-B-O-s-, aircraft range, and performance, highlighting any issues with the booking. If the flight does not encounter any issues, the QC is automatically approved and does not require handling by Trip Review. However, if there is a caution or F-A-I-L note, the TR Analyst will trigger the necessary requests to make the flight possible, aligning as closely as possible with the Owner's intentions. This could involve requesting extensions or service upgrades. If these options are not feasible, the flight may be denied, and alternatives will be offered..

[Audio] In our primary system, IJet2, a QC is displayed as follows: at the top, a summary of the flight reservation; in the middle, a comment section for adding the flight's analysis; and at the bottom, feasibility checks where the system identifies potential issues with the current booking. In this example, we have a caution note indicating that the arrival time is close to the closure of the arrival F-B-O--. If it were a F-A-I-L note, indicating an arrival after the closure, Trip Review would be prompted to either request an extension via Ground Services or deny the flight, depending on whether the airport accepts after-hour operations. When denying a flight, Trip Review must always provide alternative options so our Owners can choose the most favorable solution for them..

[Audio] Trip Review role description The two members of each shift are assigned different roles: the tactical role and the QC role. The tactical role handles all matters related to the next day's flights, while the QC role manages the QC Review workflow. The Tactical Role is crucial as it requires experience and knowledge to see the big picture and make important decisions the day before. These decisions are closely tied to weather forecasts and their impact on the entire operation the next day, particularly for what we call 'Sensitive Flights.' These flights typically involve weather-sensitive airports (such as mountain airports), range-limited flights, or performance-limited aircraft..

[Audio] Flight Planning One of our biggest challenges is Long Range planning, which involves crossing oceans or remote areas with few alternative airports. Our Global and Challenger 650 fleets are approved for ETOPS 180, meaning they can fly with one engine out in an emergency for up to 180 minutes, to reach an alternate airport (represented by larger circles in the image). The Falcon 2000EX and Challenger 350 fleets are approved for ETOPS 120, allowing for 120 minutes of flight under similar conditions (represented by smaller circles in the image). On the right-hand side, you can see how an actual flight plan looks..

[Audio] Security Restrictions There are currently many regions around the world where our company cannot operate or even overfly. The example on this slide shows a real booking from Stockholm to Dubai, which required an additional 2 flight hours to avoid restricted areas along the route. These areas include Belarus, Ukraine and the Ukrainian western Polish border (security buffer), Israel, Northern Sinai (Egypt), Syria, Iraq, and Iran. As an American company, we face certain restrictions that other airlines, such as Emirates and Qatar Airways, do not. It's important for our customers to be aware of this, as it can sometimes result in longer flight durations than expected..

[Audio] Interaction between TR and Sales Trip Review plays a crucial role in supporting the Sales Operations team. Although they have a team member trained by us to provide technical support, we are still frequently contacted for specialized information. It's essential for us to know whether we are dealing with an existing owner or a prospect, as this determines our course of action. For existing customers, we require a Draft reservation to be created in IJet2 to provide accurate information. For prospects, Sales Operations will normally handle the request. In their absence, we'll assist with urgent requests, and we need specific data such as the date of flight, payload, aircraft type, and a detailed itinerary—simply stating "China to Dubai" is not sufficient..

[Audio] Weather checks As mentioned earlier, every day the Tactical Analyst analyzes the weather forecasts for the next day and assesses their impact on our bookings. For this purpose, a color code system, agreed upon with Operations and Owner Services, represents the average expected delay. This code ranges from Green to Red, indicating delays from less than 30 minutes to over 90 minutes. With this code, Owner Services can understand the severity of the weather note and communicate it to our Owners, arranging alternative backups or even pre-flight changes as appropriate..

[Audio] During each afternoon shift, the Tactical Analyst distributes a comprehensive weather briefing throughout the company. This briefing captures all flights with weather notes, displaying the actual color that was assigned, and provides general information about weather phenomena for the next day..

[Audio] Overnight Planning and Severe Weather Trip Review generates several reports to ensure the safe overnight stay of our aircraft, especially during winter. This includes coordinating hangars and de-icing services. When planning an overnight stop, severe weather conditions should generally be avoided or at least mitigated. These conditions include heavy snow, freezing temperatures, very strong winds, and thunderstorms..

[Audio] Dissemination of Disruption Information Phenomena such as strikes (ATC or other airport services), severe weather events, and volcanic eruptions can significantly impact aviation. To address this, Trip Review created the Lis-OpsDisruptions distribution list to disseminate this information. Additionally, we provide suggestions to circumvent or mitigate these effects on our operations..

[Audio] Thank you for your attention! If you have any questions after this presentation, please don't hesitate to reach out to us. We're here to help!.