December 2024
info@syscom.net.pk
www.syscom.net.pk
BUSINESS PROPOSAL. 

Scene 1

December 2024
info@syscom.net.pk
www.syscom.net.pk
BUSINESS 
PROPOSAL

[Audio] Our presence spans across the globe, with a strong network of operators from various countries. We have established ourselves as a reliable partner, providing our services to clients worldwide. With a diverse range of expertise, we cater to the unique needs of each client, ensuring their success in the market.. 

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CONTENT
01
02
03
04
05
07
Overview
Presence
Structure
Services
Growth Trends
Gallery
06
Success Story

[Audio] At SYSCOM, we offer a wide range of services designed to elevate businesses to new heights. Our expertise includes NOC Services & Incident Management, L1/L2 Support, App Development, Network Deployments & Technical Support, and Software Quality Assurance. With a team of 45+ expert professionals, we provide 24/7 technical backup support across 7 countries. Our commercial strength lies in delivering tailored solutions that align with your revenue goals, showcasing our commitment to delivering top-quality services and driving consistent revenue growth. Our team has successfully resolved over 200000 issues, demonstrating our technical excellence.. 

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OVERVIEW
Welcome to SYSCOM, where we
specialize in elevating businesses
to
new
heights
through
innovative,
results-driven
strategies.
In
today's
rapidly
evolving digital landscape, we are
distinguished by our commitment
to
delivering
tailored
solutions
that
align
with
your
revenue
goals,
quality
of
service
(QoS)
standards,
and
technical
excellence.
01
q At SYSCOM, we offer a wide range of services to meet the business needs of both local and 
international clients. Our services include, but are not limited to:
a)
NOC Services & Incident Management as per ITILv4 framework
b)
L1/L2 Support
c)
App Development
d)
Network Deployments & Technical Support
e)
Software Quality Assurance
f)
Cloud & AI Services
q A team of 45+ expert professionals with experience in Telcos, MNOs, MVNOs, and network
services providers, offering 24/7 technical backup support across 7 countries.
Expertise we offer:
02
03
Our experienced team delivered comprehensive IT and telco support, successfully
resolving over 200K issues.
Issues Handled:
SYSCOM's $2.6 million USD turnover showcases our commitment to delivering top-
quality services and driving consistent revenue growth.
Commercial Strength:

[Audio] Our presence spans across multiple geographies, with offices in key locations such as Dubai, Islamabad, and Lahore. We also operate under the name ZMinds in the UAE market, ensuring our global reach and local expertise.. 

Scene 4

GEO LOCATIONS
SYSCOM HQ, 
Islamabad, Pakistan
SYSCOM Regional 
Office, Lahore, 
Pakistan
SYSCOM Dubai 
Office *
* SYSCOM is operating by the name of ZMinds in UAE Market

[Audio] Our organization specializes in bridging technology and business through digital transformation, IoT, Cloud, and AI solutions. Our mission is to empower organizations, enhance experiences, and lead in the tech industry. We drive service innovation by leveraging global frameworks and tools to enhance delivery precision and foster collaboration. Our solutions are proactive, adaptive, and centered around customer needs.. 

Scene 5

ORGANOGRAM
Mission Statement
Strategy
“We specialize in bridging technology and business
through digital transformation, IoT, Cloud, and AI
solutions. Our mission is to empower organizations,
enhance experiences, and lead in the tech industry”
“We drive service innovation by leveraging global
frameworks and tools to enhance delivery precision
and foster collaboration. Our solutions are proactive,
adaptive, and centred around customer needs”

[Audio] Our services encompass a wide range of solutions designed to meet the diverse needs of our clients. We offer NOC setup, incident management, and DevOPS support to ensure seamless operations. Furthermore, we provide VAS support, cloud services, datacentre services, AI services, SQA support, tier/tier services, app development, and network deployment. These services are tailored to help businesses achieve their goals and remain competitive in the market.. 

Scene 6

SERVICES
NOC Setup
Incident Manageemnt
DevOPS Support
VAS Support
Cloud Services
Datacentre Services
AI Services
SQA Support
Tier/Tier  Services
APP Development
Network Deployment

Scene 7

[Audio] As we look to the future, our growth trend is shaped by a strategic timeline that highlights key milestones and achievements driving us towards our overarching goals. We've made significant progress since May 2023, with notable developments including the expansion of our incident management services to include software quality assurance and cloud services, devops and system integration. This marks a major shift in our operations, moving away from traditional NOC models to adopt ITIL-based processes that better serve our customers' needs. Our commitment to innovation has also led to the introduction of data mining and AI-powered solutions, further enhancing our ability to deliver exceptional support to international clients. With a strong foundation established, we're poised for continued growth and success in the years to come.. 

Scene 8

GROWTH TREND
Looking ahead, our business roadmap is structured within a strategic timeline,
highlighting key milestones and achievements that drive us toward our
overarching goals.
2015
2018
2020
2023
2024
The company expanded its
operations from NOC to ITIL
based processes to acheive
customer goals
Started
a
new
section
on
Software Quality testing.
A team of telecommunications experts
was hired to provide Level 1 and Level
2 support for international customers.
NOC Setup
Initiated the first NOC project 
for an international client, 
which remains actively 
managed by SYSCOM.
Incident Management
SQA 
April 2015
February 2018
January 2024
August 2020
L1-L2 Support
2025
January 2025
Data Mining, AI 
May 2023
Cloud Services, 
DevOps and SI

[Audio] We have established industry-proven process and frameworks, ensuring reliable, efficient, and secure IT operations. Our strategy is designed to provide customized and impactful solutions. With standardized service assurance processes, we follow specific needs and goals of automation, utilizing tools such as Opsgenie, Grafana, Prometheus, New Relic, Slack, Jira, Zendesk, Appium, and TestNG. This enables us to streamline customer support, reducing operational and deployment costs while maintaining high-quality end-user experiences. Additionally, our scalable remote network management solutions adapt to your growing business needs, providing flexibility and adaptability without requiring significant infrastructure changes.. 

Scene 9

WHY US ?
Our
strategy
ensures
a
customized
and
impactful
approach that aligns with the
specific
needs
and
goals
of
customers.
Streamlining
customer
support,
reducing
operational cost and improving
end user experience.
A. Industry Proven Process & Frameworks:
SYSCOM is following world’s best practices for provision of services, no
matter its telecom, IT or any other field. ITILv4 and ISO 20000, 27001 standards
are being followed in a day to day operations. We are experts in providing
reliable, efficient and secure IT operations.
B. Automation:
SYSCOM has standardized its service assurance processes and followed
the automation by using but not limited to the tools i.e. Opsgenie, Grafana,
Prometheus, New Relic, Slack, Jira, Zendesk, Appium and TestNG.
C. Reduced Operational/Deployment cost:
Dedicated teams at SYSCOM focus on personalized customer care,
streamlining operations to effectively reduce costs.
D. Scalability:
Our scalable remote network management solutions grow with your
business, delivering flexibility and adaptability without the need for major
infrastructure changes.

[Audio] We have successfully established a NOC/IC setup for newly deployed networks, enabling our partner to deploy their products faster than their competitors. This accelerated deployment gave them a significant advantage in the market, allowing them to achieve above-average ARPU in the region. By ensuring a differentiated approach to deliver the best user experience, we were able to maximize revenue through cutting-edge support solutions. 

Scene 10

SUCCESS STORY
A Journey of more than 8 years
Requirements:
Objective: Establish a NOC/IC setup for newly deployed networks.
Client's Focus: As a new market entrant, the client prioritized a support
solution that would stand out.
Key Requirement: Ensure a differentiated approach to deliver the best
user experience in the market.
Rapid
Deployment:
Partner's
state-of-the-art
revenue-generating
products deployed faster than competitors.
Market Advantage: Accelerated deployment provided a significant edge
over market rivals.
Increased ARPU: Client achieved above-average ARPU in the region,
reflecting strong performance.
The Outcome:
Our clients' enduring trust in SYSCOM highlights the quality of our services
and our ability to maximize revenue through cutting-edge support
solutions.

[Audio] Our global presence has been established with a worldwide customer network covering multiple countries. This network includes esteemed clients such as Operator 4 from Japan, Operator 6 from Pakistan, Operator 7 from Mexico, Operator 3 from Taiwan, Operator 1 from Singapore, Operator 2 from Indonesia, and Operator 5 from Australia. With this extensive network, we are well-equipped to meet diverse client requirements and provide customized solutions.. 

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WORLWIDE CUSTOMER NETWORK
Operator 6, Pakistan
Operator 1, Singapore
Operator 2, Indonesia
Operator 3, Taiwan
Operator 4, Japan
Operator 5, Australia
Operator 7, Maxico

[Audio] SYSCOM's strategic advantages lie in the fact that it follows industry-proven processes and frameworks, ensuring reliable, efficient, and secure IT operations. The company's automation approach streamlines customer support, thereby reducing operational and deployment costs. Moreover, SYSCOM has dedicated teams focused on personalized customer care, guaranteeing a seamless end-user experience. Furthermore, scalability is a key aspect of the company's remote network management solutions, which grow with the business. This positioning enables SYSCOM to be a trusted partner, committed to delivering customized and impactful services that cater to the unique needs and goals of each client.. 

Scene 12

RECAP
SYSCOM’s Strategic Advantages:
WHY SYSCOM ?

[Audio] As we continue to showcase our exceptional capabilities, we present to you a curated selection of successful projects, each one a testament to our unwavering dedication to delivering high-quality results. Every project is a reflection of our team's tireless efforts to push boundaries and achieve excellence. These outstanding examples of SYSCOM's commitment to quality demonstrate how our expertise can benefit your organization.. 

Scene 13

GALLERY
Embark on a visual journey
through our gallery, where
excellence
meets
precision,
showcasing
a
collection
of
successful projects and the
unparalleled
expertise
that
defines
SYSCOM's
commitment to quality.
ITILv4 Workshop

[Audio] SYSCOM's commitment to quality is reflected in every project we undertake, and it is this dedication that sets us apart from others. With years of experience and expertise in delivering high-quality solutions, we have built a reputation for excellence that is unmatched in the industry. Our gallery showcases some of our most notable achievements, highlighting the precision and attention to detail that define our work. From concept to completion, we strive to deliver exceptional results that exceed our clients' expectations. Whether it's a complex IT infrastructure implementation or a cutting-edge software development project, our team of experts works tirelessly to ensure that every aspect of the project is meticulously planned and executed. This unwavering commitment to quality is what drives our success, and it is what sets us apart from others.. 

Scene 14

GALLERY
Embark on a visual journey
through our gallery, where
excellence
meets
precision,
showcasing
a
collection
of
successful projects and the
unparalleled
expertise
that
defines
SYSCOM's
commitment to quality.

[Audio] We have successfully established ourselves as a leading provider of IT services, with a global presence across multiple countries. Our team has extensive experience in delivering high-quality solutions to our clients, ensuring their success and growth. With our expertise in various areas such as NOC setup, incident management, DevOps support, and more, we are confident in our ability to meet the unique needs of each client.. 

Scene 15

November 2024
FOR YOUR ATTENTION
info@syscom.net.pk
www.syscom.net.pk
THANK YOU

SYSCOM_Profile_V2

Our presence spans across the globe, with a strong network of operators from various countries. We have established ourselves as a reliable partner, providing our services to clients worldwide. With a diverse range of expertise, we cater to the unique needs of each client, ensuring their success in the market.

avatar

At SYSCOM, we offer a wide range of services designed to elevate businesses to new heights. Our expertise includes N-O-C Services & Incident Management, L1/L2 Support, App Development, Network Deployments & Technical Support, and Software Quality Assurance. With a team of 45 plus  expert professionals, we provide 24/7 technical backup support across 7 countries. Our commercial strength lies in delivering tailored solutions that align with your revenue goals, showcasing our commitment to delivering top quality services and driving consistent revenue growth. Our team has successfully resolved over 200000 issues, demonstrating our technical excellence.

Our presence spans across multiple geographies, with offices in key locations such as Dubai, Islamabad, and Lahore. We also operate under the name ZMinds in the U-A-E market, ensuring our global reach and local expertise.

Our organization specializes in bridging technology and business through digital transformation, IoT, Cloud, and (A-I ) solutions. Our mission is to empower organizations, enhance experiences, and lead in the tech industry. We drive service innovation by leveraging global frameworks and tools to enhance delivery precision and foster collaboration. Our solutions are proactive, adaptive, and centered around customer needs.

Our services encompass a wide range of solutions designed to meet the diverse needs of our clients. We offer N-O-C setup, incident management, and DevOPS support to ensure seamless operations. Furthermore, we provide V-A-S support, cloud services, datacentre services, (A-I ) services, S-Q-A support, tier/tier services, app development, and network deployment. These services are tailored to help businesses achieve their goals and remain competitive in the market.

As we look to the future, our growth trend is shaped by a strategic timeline that highlights key milestones and achievements driving us towards our overarching goals. We've made significant progress since May 2023, with notable developments including the expansion of our incident management services to include software quality assurance and cloud services, devops and system integration. This marks a major shift in our operations, moving away from traditional N-O-C models to adopt ITIL-based processes that better serve our customers' needs. Our commitment to innovation has also led to the introduction of data mining and (A I ) powered solutions, further enhancing our ability to deliver exceptional support to international clients. With a strong foundation established, we're poised for continued growth and success in the years to come.

We have established industry proven process and frameworks, ensuring reliable, efficient, and secure (I-T ) operations. Our strategy is designed to provide customized and impactful solutions. With standardized service assurance processes, we follow specific needs and goals of automation, utilizing tools such as Opsgenie, Grafana, Prometheus, New Relic, Slack, Jira, Zendesk, Appium, and TestNG. This enables us to streamline customer support, reducing operational and deployment costs while maintaining high quality end user experiences. Additionally, our scalable remote network management solutions adapt to your growing business needs, providing flexibility and adaptability without requiring significant infrastructure changes.

We have successfully established a NOC/IC setup for newly deployed networks, enabling our partner to deploy their products faster than their competitors. This accelerated deployment gave them a significant advantage in the market, allowing them to achieve above average A-R-P-U in the region. By ensuring a differentiated approach to deliver the best user experience, we were able to maximize revenue through cutting edge support solutions

Our global presence has been established with a worldwide customer network covering multiple countries. This network includes esteemed clients such as Operator 4 from Japan, Operator 6 from Pakistan, Operator 7 from Mexico, Operator 3 from Taiwan, Operator 1 from Singapore, Operator 2 from Indonesia, and Operator 5 from Australia. With this extensive network, we are well equipped to meet diverse client requirements and provide customized solutions.

SYSCOM's strategic advantages lie in the fact that it follows industry proven processes and frameworks, ensuring reliable, efficient, and secure (I-T ) operations. The company's automation approach streamlines customer support, thereby reducing operational and deployment costs. Moreover, SYSCOM has dedicated teams focused on personalized customer care, guaranteeing a seamless end user experience. Furthermore, scalability is a key aspect of the company's remote network management solutions, which grow with the business. This positioning enables SYSCOM to be a trusted partner, committed to delivering customized and impactful services that cater to the unique needs and goals of each client.

As we continue to showcase our exceptional capabilities, we present to you a curated selection of successful projects, each one a testament to our unwavering dedication to delivering high quality results. Every project is a reflection of our team's tireless efforts to push boundaries and achieve excellence. These outstanding examples of SYSCOM's commitment to quality demonstrate how our expertise can benefit your organization.

SYSCOM's commitment to quality is reflected in every project we undertake, and it is this dedication that sets us apart from others. With years of experience and expertise in delivering high quality solutions, we have built a reputation for excellence that is unmatched in the industry. Our gallery showcases some of our most notable achievements, highlighting the precision and attention to detail that define our work. From concept to completion, we strive to deliver exceptional results that exceed our clients' expectations. Whether it's a complex (I-T ) infrastructure implementation or a cutting edge software development project, our team of experts works tirelessly to ensure that every aspect of the project is meticulously planned and executed. This unwavering commitment to quality is what drives our success, and it is what sets us apart from others.

We have successfully established ourselves as a leading provider of (I-T ) services, with a global presence across multiple countries. Our team has extensive experience in delivering high quality solutions to our clients, ensuring their success and growth. With our expertise in various areas such as N-O-C setup, incident management, DevOps support, and more, we are confident in our ability to meet the unique needs of each client.