Support Queue Case Study

Support Queue Case Study. Mohamed Toure CMIT 202 UMGC.

Ticket Number: 1003 Scenario: My computer screen is black. I turned the computer off and on and the lights are on the front PC, but that did not resolve the issue..

Ticket Number: 1004 Scenario: You asked me to look at the back of my computer. There is not a blinking light on the back of the PC where the networking cable is plugged into. Can you help me with my network connectivity issues?.

Ticket Number: 2004 Scenario: Several of my designers using Adobe's Illustrator application are experiencing the software running slowly, and at times, error messages appear, like the one below:.

Ticket Number: 2003 Scenario: Every time I print, there is an ugly vertical streak down the page. I have to provide printed instructions to the 125 models who will walk the runway in the upcoming Settimana della moda (Milan Spring Fashion Week) in a few hours! HELP!!!!.

Ticket Number: 3001 Scenario: I can't reach the site www.pinterest.com on my machine. My colleague in the next office said he also cannot access the internet using Firefox. I know some network guys installed a new wireless router in the office last night as I spoke to them when I was leaving. Could that have something to do with it?.

Ticket Number: 3002 Scenario: I was trying to share my digital mock-ups with Gabrielle, my supervisor. Now my computer screen is all green with a sad face. It says something about "critical process died.".

Summary. What did you find challenging or interesting about one or two of the support cases? The scenarios were really interesting and actually relatable. A few of these tickets I’ve resolved myself at work. A few were challenging too. Especially the green sad face one. I’ve never actually encountered that type of issue but did some research to help find a solution. I used my own experience and knowledge on solving the other tickets, which was interesting because I felt like I was heading in the right direction when resolving the ticket..

References. List references Charles, A. (2018). What Does it Mean When Streaks of Printer Ink Are Left on Your Paper?. Retrieved from https://yourbusiness.azcentral.com/mean-streaks-printer-ink-left-paper-26150.html Hoffan , C. (2018). Did You Know Windows 10 Has a Green Screen of Death?. Retrieved from https://www.howtogeek.com/396895/did-you-know-windows-10-has-a-green-screen-of-death/.