STRATEGIC ROADMAP & PERFORMANCE REVIEW People & Culture Function Floward Retreat – Dec 2025 "From foundations to excellence: building a premium People & Culture experience across all Floward markets.".
AGENDA 1 2025 Performance Highlights Key achievements & outcomes 2 Successes & Challenges Critical learnings & gaps 3 2026 Strategic Vision Premium unified ecosystem 4 Strategic Objectives 7 key focus areas (O1-O7) 5 Quarterly Initiatives Roadmap for Q1-Q4 2026 6 Governance & Dependencies Critical success factors 7 Next Steps & Call to Action From foundations to impact.
2025 PERFORMANCE HIGHLIGHTS KEY SUCCESSES Compliance & Governance Enhanced documentation quality across all markets SAP Automation Robust foundation for core HR services Digital Archiving 100% digitization of employee contracts Agile Talent Acquisition 87% fulfillment of strategic hiring plan KEY CHALLENGES Fragmentation Variations in benefits and procedures across markets Hiring Governance Gaps Unplanned hiring and direct agency engagements Structural Documentation Gap Misalignment between operating model and formal structure Data Reliability Issues Manual workarounds persisted despite SAP implementation.
2026 STRATEGIC VISION O1 Leadership Bench Build high-performing leadership to drive expansion O2 Continuous Performance & Learning Build culture supported by continuous learning O3 Premium Talent Acquisition Upgrade to premium standards O4 Premium Employee Experience Deliver consistent experience across markets O5 Unified Structure & Job Architecture Achieve organizational excellence O6 Digital Excellence Achieve through automation & data intelligence O7 Governance & Service Delivery Strengthen operational governance Vision Create a premium, unified, and data-driven People & Culture ecosystem that builds strong leadership, embeds continuous performance and learning, elevates talent acquisition, delivers consistent employee experience, standardizes organizational structure, achieves digital excellence, and strengthens governance..
STRATEGIC OBJECTIVES (O1-O3) O1 Leadership Bench 1.1 100% of leaders with capability assessments & learning plans 1.2 First-Time Manager Program 100% coverage 1.3 Manager Recommendation Index 32 → ≥52 1.4 Succession planning framework for N-1 to N-3 roles O2 Continuous Performance & Learning 2.1 Continuous performance adoption ≥50% 2.2 Manager feedback quality improvement ≥20% vs baseline 2.3 Quarterly Lunch & Learn events >70% participation 2.4 Podcast episodes 1 per quarter (4 total) 2.5 Floward TED Talk ≥80% satisfaction 2.6 AI Ambassador Program 2 cohorts (40 ambassadors) O3 Premium Talent Acquisition 3.1 Competency-Based Assessment adoption 100% 3.2 Hiring Quality score for C-Level 4 → ≥7.5 3.3 Workforce Planning Model 100% coverage 3.4 Time-to-Hire reduction 45 → ≤40 days 3.5 Agency dependency ≤5%.
STRATEGIC OBJECTIVES (O4-O7) O4 Premium Employee Experience 4.1 85% Onboarding Satisfaction Segmented premium journeys 4.2 eNPS improvement 20 → ≥30 4.3 Activity participation ≥60% 4.4 Exit interviews 100% live implementation O5 Unified Structure & Job Architecture 5.1 100% unified structure Admin units, job titles, reporting lines 5.2 Job architecture framework Families, levels, career paths 5.3 Compensation benchmarking eNPS ≥7 5.4 Unified grading & salary 100% role mapping O6 Digital Excellence 6.1 100% master data accuracy Headcount, grade, cost center 6.2 Service automation 100% high-volume services 6.3 Digital onboarding/offboarding 100% processes 6.4 Enterprise dashboards ≥7 P&C storyboards O7 Governance & Service Delivery 7.1 Ticketing system queries ≥95% within SLA 7.2 0 critical payroll errors Across all markets 7.3 Standardized payroll calendar 100% markets 7.4 Real-time budget tracking 100% adherence.
QUARTERLY INITIATIVES (Q1-Q2) Q1 First Quarter Initiatives Structure & Processes 1 "To-Be" Org Structure 2 HR Policy Development Digital & Automation 1 Slack/Teams Integration 2 Digital Archiving Project 3 SAP RCM Stabilization Talent & Learning 1 Competency Library 2 HiPO Framework 3 AI Ambassador Program Culture & Experience 1 Culture Calendar 2 Premium Welcome Kit 3 Onboarding Platform Q2 Second Quarter Initiatives Structure & Processes 1 Job Architecture Definition 2 Compensation Benchmarking Digital & Automation 1 Standardized Payroll Calendar 2 HRMS RCM Optimization 3 HR Chatbot Enhancement Talent & Learning 1 Assessment Tools Rollout 2 Competency-Based Hiring 3 Talent Pool Activation Branding & Culture 1 Office Branding Refresh 2 Culture Framework 3 LinkedIn Life Page Launch.
QUARTERLY INITIATIVES (Q3-Q4) Q3 Third Quarter Initiatives Structure & Processes 1 Unified Salary Structure 2 HR Ticketing System Digital & Automation 1 SAP Module Configuration 2 Real-time Budget Tracking 3 HRMS Optimization Talent & Learning 1 First-Time Manager Program 2 Leadership Development 3 AI Ambassador Program Culture & Experience 1 Office Branding Refresh 2 Culture Calendar 3 Wellbeing Calendar Q4 Fourth Quarter Initiatives Structure & Processes 1 "One Floward" Structure 2 Employee Relations Process Digital & Automation 1 Digital Archiving Project 2 HRMS Optimization Talent & Learning 1 Competency-Based Hiring 2 Talent Pool Consolidation 3 Leadership Assessments Culture & Experience 1 Floward TED Talk 2 Culture Calendar 3 Global Office Branding.
GOVERNANCE & DEPENDENCIES CRITICAL DEPENDENCIES IT & SAP Teams Integrations, automation & dashboards Finance Budgeting, compensation & approvals Admin Premium offices & branding Communication & Marketing Culture & employer brand campaigns ENABLERS Change Management Strong management & transparent communication Governance Framework Clear governance for hiring & restructuring Data Quality Continuous checks & system adoption discipline Leadership Alignment Structure validation & ownership of initiatives.
NEXT STEPS & CALL TO ACTION FROM FOUNDATIONS TO IMPACT 2025 established systems, compliance, and governance foundations 2026 is about unifying, elevating, and scaling People & Culture across all markets "Together, we are building a premium people experience that powers Floward's next chapter of growth." CALL TO ACTION FOR LEADERS Act as co-owners of structure and job architecture Champion continuous performance & learning Model the culture and leadership behaviors we want to scale Partner closely with P&C to achieve "One Floward" .
APPRECIATION To our exceptional People & Culture team, your dedication and hard work throughout 2025 have been the foundation of our success. Your commitment to excellence, innovation, and collaboration has transformed challenges into opportunities and laid the groundwork for our ambitious 2026 journey. Each of you has played a vital role in strengthening our organization and creating a culture where everyone can thrive. As we move forward, we celebrate your achievements and look forward to reaching new heights together. Thank you for being the driving force behind our progress and the heart of our People & Culture transformation. Thank You.