PowerPoint Presentation

[Audio] Medical city for Military and security services School Student Grievance Policy Policy No: AFMSS/SSSAC/PL/001 | Version: 02 | Date of Approval: 17/01/2024 | Review Date: 17/01/2027 Support Services & Students Affairs Authorised By Seb Valid.

[Audio] Policy Overview Purpose Policy Statement AFMSS is committed to resolving students' academic and non academic complaints, grievances, and appeals fairly and promptly, providing a healthy educational environment in line with the School's vision, mission, and values. This policy provides guidelines on resolving and documenting students' complaints, grievances, and appeals. It covers all student grievances, including academic and non academic matters. Scope This policy applies to all A-F-M-S-S students..

Key Definitions. Complaint. Any informal oral statement of disagreement or dissatisfaction reported by a student..

[Audio] Policy Principles Awareness Right to Respond Students must be made aware of complaint processes through induction programmes. The respondent must be informed and has the right to respond to allegations made against them. Transparency & Confidentiality Responsible Committee Grievance processes must be handled transparently, confidentially, and with prompt, fair resolution. All complaints are dealt with by the Support Services & Student Affairs Committee..

Informal Complaints: Procedure. Student Raises Issue.

[Audio] Formal Grievances: Procedure Submit Grievance Form Committee Review File using the prescribed Grievance Form, supported by evidence, following the School's organisational hierarchy. The Support Services & Student Affairs Committee listens to all parties and explores all resolution options. Set Timeframe Document Resolution The Committee sets a resolution timeframe based on the nature of the grievance and notifies all concerned parties. The final resolution is documented, or the case is referred to the School Executive Board (S-E-B--) if required..

[Audio] Appeals Process Appeals apply only to final exam marks. The request must be submitted within 48 hours of the announcement of results. Appeal Approved Mark Unchanged or Lower The student is eligible for the new mark if the reviewed mark is higher. If the reviewed mark is lower than the original, the student retains the higher mark. Appeal Not Accepted If the appeal is rejected, five marks are deducted from the student's result..

[Audio] Responsibilities Programme Coordinator / Chief Training Officer (C-T-O--) Student Affairs & Grievance Committee Receives forwarded complaints from the Programme Coordinator. Reviews all formal grievances, listens to all parties, and issues final resolutions or escalates to the S-E-B-. Deals with all academic grievances across all programmes. Receives and acts upon complaints within their respective department..

[Audio] Risks Related to Policy Deployment Non Compliance with Policy Development Model Failure to follow the School's established policy development framework. Stakeholder Non Involvement Excluding relevant stakeholders from the policy development and review process. Missed Periodic Reviews Non compliance with the scheduled periodic review of the policy. Authentication Delays Delays in the policy authentication and approval process..

[Audio] Policy Revision & Amendment Amendment Revision Any committee or department may propose a new policy or amendment by completing the Policy Proposal/Amendment Form, following the stages outlined in the policy development policy. This policy is reviewed by the Support Services & Student Affairs Committee. The date of revision is the official date confirming the policy has been reviewed and approved. Appendix A clarifies the data required for review. Amendments Revision No. Revision Date Reviewed By Sssac Committee name amended to SSSAC 17/01/2024.

[Audio] Related Documents & References Related Documents Annexes AFMSS Internal Rules & Regulations Risk Management Policy Policy of How to Make a Policy Academic Advising Policy Annex A-1: Grievance Form (Arabic) Annex A-2: Grievance Form (English) Policy Review Template Policy Suggestion/Amendment Template.

[Audio] Annex A-2: Grievance Form (English) Armed Forces Medical Services School — How to submit: The student must fill out the form with correct data and submit it to the academic advisor for action by the Student Affairs and Grievance Committee. Field Details Date _______________ Service Number _______________ Name _______________ Programme _______________ Attach evidence if any Health Status Attach evidence if any Social Status Complaint Type Academic / Disciplinary (attach separate letter) Summary of Complaint To be filled by academic advisor / module instructor Committee Decision _______________ Student Signature & Date I (agree / disagree) with the committee's decision..

[Audio] Policy Proposal / Amendment Form Royal Army of Oman — Armed Forces Medical Services School Field Details Policy Owner _______________ Policy Title _______________ Policy Statement / Proposed Amendment _______________ Reasons for Proposal / Amendment _______________ Stakeholders Consulted _______________.

[Audio] Executive Board & School Board Review Executive Board Decision School Board Decision Accept the proposal Reject the proposal Accept with amendments Accept the proposal Reject the proposal Accept with amendments Reasons for decision, authorised signatory, date, and signature required. Reasons for decision, authorised signatory, date, and signature required..

[Audio] Policy at a Glance Fair & Prompt Resolution Clear Escalation Path All complaints and grievances are handled transparently, confidentially, and equitably. From informal staff discussion to formal committee review and S-E-B referral if needed. Appeals: Exam Marks Only Next Review Must be submitted within 48 hours of results. Five marks deducted if appeal is not accepted. Policy is due for review on 17/01/2027 by the Support Services & Student Affairs Committee. Policy Owner: Support Services & Students Affairs Committee | Policy No: AFMSS/SSSAC/PL/001 | Version: 02.