Scene 1

Frequently asked Questions. Help topics NSFAS FUNZA Lushaka Bursaries (Internal & External) Student Debtors Refunds Need Help? Can’t find the answer you’re looking for Don’t worry we are here to help, visit any of our Student Finance Offices. Or call our call center on 011 559 7300/1/2, or Email us on: studentaccounts@uj.ac.za. 

Scene 2

Help topics NSFAS  FUNZA  Lushaka Bursaries (Internal & External)         Student Debtors Refunds Need Help? Can’t find the answer you’re looking for Don’t worry we are here to help, visit any of our Student Finance Offices. Or call our call center on 011 559 7300/1/2, or Email us on:  studentaccounts@uj.ac.za

A group of people walking on a path in front of a building Description automatically generated with low confidence. 

Scene 3

A group of people walking on a path in front of a building

Description automatically generated with low confidence

Applying for NSFAS The University of Johannesburg UJ NSFAS Application Form for can be obtained by visiting   www. nsfas .org.za .  The forms are available online and can be accessed after creating a mynsfas Account. Students are encouraged to apply as early as possible since NSFAS does not accept late Applications. What the Bursary Cover:  Accommodation, Transport (up to 40 km from institution), living allowances, book allowances, registration, Tuition fees, for more info contact your nearest NSFAS Office.

Who qualifies for NSFAS funding? All South African citizens Applicants whose combined household income is not more than R350 000 per annum Person with disability with a combined income not more than R600 000 per annum Students who have started studying before 2018 whose household income is not more than R122 000 per annum

Follow us on Social Media for the latest NSFAS info: Facebook:  National Student Financial Aid Scheme Twitter:  myNSFAS Instagram:  myNSFAS   Toll Free number:  08000 67327

NSFAS UJ NSFAS contact Info.. Tel: 11 559 7301 Office: Block A Red 30. 

Scene 4

Tel:         11 559 7301 Office:     Block A Red 30

Office   181  Maropeng  Building 1 st  Floor

NSFAS NSFAS bursary consent for allowanceS .. A building with trees around it Description automatically generated with low confidence. 

Scene 5

NSFAS NSFAS  bursary consent for  allowanceS .

A building with trees around it

Description automatically generated with low confidence

Types of Accommodation 1. On-Campus Accommodation 2. Accredited Off-Campus Accommodation 3. Travel is mutually exclusive to Accommodation i.e. Student can either stay in Accom   or chose Travelling allowance.

Very Important:  . When choosing Off-Campus accommodation please verify and be 100% sure the accommodation you need is accredited to offer UJ student accommodation, verify with POSA (Student Welfare).

Student Allowances On Campus Accommodation , please accept your NSFAS Concern for allowances on your ULink profile choose Select Accommodation and  NO  to Staying in UJ Accredited Accommodation. For Offsite-Accredited Accommodation  select Accommodation and  YES  to UJ Accredited accommodation. Search for your Accommodation code, verify if it is the correct accommodation name and code, upload your documents and save to be able to receive all your required Allowances. Travelling  – Select Travelling and  NO  to UJ Accredited accommodation and save, in order to receive your allowances.

Please note the above info is very vital for you to receive your allowances, if none of the steps above are not followed you will not receive your allowances, for assistance please visit your nearest UJ finance offices.

A group of hands raised Description automatically generated with low confidence. 

Scene 6

A group of hands raised

Description automatically generated with low confidence

Q 1.   Do I need to reapply for NSFAS Funding at the beginning of each academic year?  A1: No, the financial need of the student will be assessed at the point of first application  Q2. Do I have to reapply for NSFAS If I am currently funded by NSFAS, studying at a TVET college and I am applying for admission at UJ?   A2: Yes  Q3.  Will NSFAS fund both my qualifications if I am enrolled at two institutions simultaneously? A3. A student can only be funded for one qualification at one Institution at any given academic year. Q4. Do I qualify for DHET Bursary if I was registered before 2018 and my family income threshold is under R 350 000? A4. No, The threshold of R 350 000 family income per annum only applies to students who were first time entry students from 2018 prospectively. Students who were enrolled prior to 2018 qualify for a grant based on previous set criteria i.e. the family income threshold of R 122 000 per annum subject to funding cap. Q5.  Does NSFAS fund short courses? A5. No, NSFAS only funds formal programmes at universities. Funded programmes at universities are all undergraduate qualifications i.e. degree and diploma. Occasional programmes are not funded. Q6. Does approved NSFAS students pay registration fee? A6: No, they  do not need to pay registration fee provided they are registered for a funded qualification.

FUNZA LUSHAKA BURSARY. How to contact us? Visit our offices at Student F inance in Soweto Campus (SWC) and the Faculty of Education at SWC and Auckland Park Kingsway Campus (APK) or contact us via email as per below: APK funzalushaka@uj.ac.za SWC monicam@uj.ac.za aliciat@uj.ac.za sngcobo@uj.ac.za. 

Scene 7

How to contact us? Visit our offices at Student  F inance in Soweto Campus (SWC) and the Faculty of Education  at SWC and Auckland Park Kingsway Campus   (APK)  or contact us via email as per below: APK funzalushaka@uj.ac.za SWC monicam@uj.ac.za aliciat@uj.ac.za sngcobo@uj.ac.za

Funza  Lushaka  is administered by the Faculty of Education

Student Finance liaise with DBE and NSFAS regarding administration issues.

Tuition fees are paid according to the Cap Amount as per Bursary instructions

Processing Allowances as per Bursary instructions

FUNZA LUSHAKA BURSARY Frequently Asked Questions & Answers. 

Scene 8

FUNZA LUSHAKA BURSARY Frequently Asked Questions & Answers

Q1.  How much is registration fee for bursary students? A1. R3870.00 if the sponsor hasn’t sent funded report . Q2.  Do I need a bursary letter for registration. A2.  No,  Department of Basic Education (DBE) sent funded report to the University then a student can be unblocked for registration Q3.  Why can’t I be unblocked if I have a sponsor whilst I have previous year’s debts? A3.  The debt needs to be settled first because the funded report applies for the current year. Q4.  Why can’t I see my results in June and December whilst I’m sponsored? A4.  Funded students remains unblocked , unless if  they are owing fees for previous years. Q5.  How long does it take for me to receive the allowances especially cash allowances? A5.  Food, Accommodation, book allowances should take 5 days from the date of upload to reflect in the Fundi account. Cash allowances are paid on the first week of every month. Q6. What is the capped amount? A6. The capped amount is stipulated by DBE on the Funza  Lushaka  Bursary  Programme  Policy and Processes. Q7. When will we receive our remaining balances ? A7. Students must first complete the Bursary Agreement Form (BAF) and send according to instruction. Student Finance will ONLY  pay the remaining balances once a complete and accurate BAF is received. Q8.  Where can I apply for a bursary? A8.  All applications must be made online at  www.funzalushaka.doe.gov.za .

Scene 9

A group of people walking on a path in front of a building Description automatically generated with low confidence

How to contact us? Visit our offices at APK student finance or contact us via email as per below: magdelinek@uj.ac.za rkruger@uj.ac.za yolandat@uj.ac.za lusiweg@uj.ac.za

Staff Concession Payment - A fee remission for staff members and dependents, applications are done via HR Merit bursaries for undergraduate and postgraduate students Processing of all faculty & departmental payments SRC Trust Fund – This is the funding available to assist missing middle students with registration fee only. Orange carpet Processing of monthly payments for researchers8. Processing of Fundi payments UJenius  payments

INTERNAL BURSARIES Frequently Asked Questions & Answers. 

Scene 10

INTERNAL BURSARIES Frequently Asked Questions & Answers

Q1.  How much is registration fee for staff members & dependents? A1. R1040.00 Q2.  I’m an NRF bursary recipient and would like to apply for the full amount to be refunded instead of receiving   monthly payments. A2. NRF bursaries are administered by the Post Graduate Centre, and any changes regarding your contracts needs to be approved by them.  Contact: Mr. T. Masango on  thabisom@uj.ac.za Q3.  Can Merit bursaries for UJ Senior students (i.e. y2/y3/y4) be processed before the first instalment of fees is due, so that the merit award offsets the outstanding debt? A3. University policy, merit awards are processed between April and August. Students are required to pay the amount at the end of April to prevent interest charges and results being with held. See link below to access the  https://www.uj.ac.za/wp-content/uploads/2021/10/under-and-post-graduate-booklet-2022_05-nov-2021-005.pdf Q4.  How long does Fundi take to make payment to UJ? A4.  Payments are made within 35 working days. Q5.  My monthly payment was processed a week ago but hasn’t reached my bank account yet.  What is the delay? A5.  Monthly payments are due for payments on the last working day of the month.  Payments are processed timeously to ensure that the fund reach the bank account by month-end. Q6.  My supervisor submitted the form to student finance, but my bursary has not been allocated.  What is the delay? A6. Please ensure the bursary form is approved by the financial business partner before submitting to us.

EXTERNAL BURSARIES. How to contact us? Visit our offices at student finance or contact us via email as per below: APK motaungt@uj.ac.za lithaq@uj.ac.za kabelop@uj.ac.za APB sibonelon@uj.ac.za DFC eldiud@uj.ac.za SWC mildredm@uj.ac.za. 

Scene 11

How to contact us? Visit our offices at student finance or contact us via email as per below: APK motaungt@uj.ac.za lithaq@uj.ac.za kabelop@uj.ac.za APB sibonelon@uj.ac.za DFC eldiud@uj.ac.za SWC mildredm@uj.ac.za

Administrative Bursaries that Students have Processing Allowances as per Sponsors’ instructions Facilitate bursaries opportunities sourced by the institution Supplying sponsors with Financial statements for their bursars Supplying sponsors with academic records for their bursars Liaise with sponsors regarding administration issues

EXTERNAL BURSARIES Frequently Asked Questions & Answers. 

Scene 12

EXTERNAL BURSARIES Frequently Asked Questions & Answers

Q1.  How much is registration fee for bursary students? A1. R3870.00 if the sponsor hasn’t sent bursary letters  or bursar lists for unblocking. Q2.  Do I need a bursary letter for registration. A2.  Yes, the student needs a bursary letter or sponsor confirmation then a student can be unblocked for registration Q3.  Why can’t I be unblocked if I have a sponsor whilst I have previous year’s debts? A3.  The debt needs to be settled first because the sponsor letter applies for the current year. Q4.  Why can’t I see my results in June and December whilst I’m sponsored? A4. Sponsors are required to have made payments towards the student's tuition in order for student finance to lift the exam block in order to enable the students to view their results. Q5.  How long does it take for me to receive the allowances especially cash allowances? A5. Food, books and accommodation allowances will take approximately 5 working days to reflect on the Fundi statement, provided that the student has uploaded the correct allowance documents and invoices as per sponsor confirmation. Cash allowances are released within the 1st week of each month. Q6.  Where can I apply for a bursary? A6. https://www.uj.ac.za/admissions-aid/student-finance/bursaries/external-sponsorship-bursaries/

A building with trees around it Description automatically generated with low confidence. 

Scene 13

Student Debtors Queries Q. What is my student balance? A.   Please log on to u-link for a latest  account statement see link:  https://ulink.ac.za  . Q. Can I sign an AOD for current year fees? A. Refer to the payment due dates in the fee booklet, see link:   www.uj.ac.za/studyatUJ/Student_Finance/Pages/Fees.aspx Q. Can I sign an AOD for current year fees?  A. Yes you can sign a debit order for current year debt, follow the Online process on the following link. https://www.uj.ac.za/admission-aid/student-finance/acknowledgement-of-debt-application/ Q. Why is my account blocked?   A. You have outstanding fees, or your account was handed over to external collectors  Q. Can my interest be reversed?  A. Approval for interest reversal can be negotiated by a line manager upon payment of account.

Student Account Balance Queries on Current Debt refer to the link   https://ulink.ac.za   Acknowledgement of Debt/Debit Order arrangements refer to the link:  Student Account Balance Queries on Handed Over Debt Interest Charges on outstanding fees

www.uj.ac.za/studyatUJ/Student_Finance/Pages/Fees.aspx

Student Debtors & Collections Frequently Asked Questions & Answers. 

Scene 14

Student Debtors & Collections Frequently Asked Questions & Answers

Q1. What does it mean if my student account is handed over? A1:  If your student account is outstanding for more than two years or more, the account will be handed over to External collectors. The External collectors will contact the student for payment arrangements.  Q2. Which student accounts can be handed over to debt collectors? A2: ALL accounts for students who are not registered for the current academic year but are still owing the University from the previous year of study. Q3: Who do I make a payment arrangement with once the account is handed over to external debt collectors? A3: Payment arrangements must be made with the company that the debt is handed over to. Q4. Can I still pay my outstanding fee at the university if my account is handed over? A4: Yes,  however you are encouraged  to pay with the collecting company.

Q5. Where do I submit proof of payment after I have made a payment on my handed over account? A5: Proof of payment must be forwarded to the collection company that your account is handed over to. Q6. Will I be able to register if my account is still handed over? A6: No, the handed over amount must be settled in full before you can register again. Q7. Is there a settlement discount? A7: No, there is no settlement discount on student fees. Q8. Will the External Collectors charge the collection fee on my account? A8: No.	 Q9. What alternative means are available to assist in settling the outstanding balance? A9: You can arrange a payment plan with the collection company that your account has been handed over to.

Scene 15

Q1. Can I apply for a refund if I lost  proof of payment? A1. Please visit the nearest bank to request for a reprint of your lost proof of payment. Q2. How much is refundable if I cancel my registration? A2: The refundable amount will be based on what will be available on your statement after you have successfully cancelled your studies. Please further refer to the UJ Fee Booklet on the UJ website for policies regarding cancellations. https://www.uj.ac.za/studyatUJ/Student-Finance/Pages/default.aspx Q 3.  Why am I required to upload proof of payment if the payment is reflecting on my financial statement? A3: The proof of payment is used to determine the payer before processing a refund. Q4.  How do I claim a refund if I do not have  proof of payment because my sponsor/bursary made a direct deposit   into the UJ tuition fee account? A4 : Your sponsor must provide you with the proof of payment and a refund letter authorizing the refund payment