PowerPoint Presentation

SENDING PRESCRIPTIONS DIGITALLY.

TEAM DETAILS. Franklin Store Manager. Vignesh Chandrasekaran Optometrist.

Title of Kaizen – Sending Digital eye prescriptions through a link Kaizen Initiation Date – 17/05/2022 Kaizen Completion Date – Still going on Areas Impacted – Improved Sales and productivity.

APPROACH FOLLOWED(Identification). Issue Identified – Customers losing his manual prescription How was the issue identified We are a mall store where we get customers from different places of India / NRIs. Some of our customers preferred to get lenses in their regional Titan Eye+ stores. We got a similar customer who have checked their eyes and purchased frame from our store. But the customer has lost their manual prescription while travelling back to their hometown. Sale was missed . In this case, we have sent the prescription as a google link to the customer, so that they can order in the Titan Eye+ store which is nearby.

APPROACH FOLLOWED (Understanding the issue). Information gathered Customers lost their current glasses Customer unaware of the Previous Glass Prescriptions (PGP) Customers missing their current manual prescription Major steps taken to understand the issue Sending the prescriptions as a google link along with the manual prescription. Details of tools used for info gathering and analysis Store Tab / Mobile phones & WhatsApp / Email.

APPROACH FOLLOWED(Ideation). Idea(s) generated to address the issue Sending the prescription through a link so that customers can have a record and can use it for future reference. Details of any tools used for generating ideas. Store Tab / Mobile phones & WhatsApp / Email Details of Benchmarking with Competition if any. Other competitors are doing this, but this will be useful for Titan loyal customers and trust our brand. This will also increase our transparency ..

APPROACH FOLLOWED(Implementation). Implementation Plan followed to carry out your kaizen idea. Due to TAT time issue customer is willing to purchase in their hometown. During travel they lost their manual prescription. So we provided them a prescription digitally. Details of cost and efforts involved in implementing the kaizen. Nil.

APPROACH FOLLOWED(Implementation). Current deployment Using Digital gadgets Details of any tools used for Implementation Store Tab / Mobile phones & WhatsApp.

Scope and plan for horizontal deployment. Customer’s Ocular health history can be maintained on regular basis. Customer can purchase in any Titan Eye+ store and can be used to increase the sale as a Titan family It can save the time of Customers and also the Staffs / Optoms of other stores and can avoid re-refraction by a week time..

BENEFITS. Image of Issue. Insert Image/Video of Kaizen Solution.

BENEFITS TILL DATE. With the Rx sent through link, we have increased the sale around 15 customers Approx., After completing the eye test we have updated the new prescription to the customer, But once the prescription is provided digitally the lenses can be made in any Titan Eye+ stores..

Explain in detail the potential benefits from this Kaizen over the next 2 years in the applicable Kaizen Areas from those below – Productivity/Quality/Cost/Delivery/Safety/Morale/Environment ..

Thank You.