PowerPoint Presentation

[Audio] Hi everyone ,our idea is to auto populate the coaching data using interactions as source..

[Audio] The team members are Vishakha, Tushar, Kapil, Sheetal, Vijaykumar and Akanksha..

[Audio] The current challenge is when we create coaching session for an agent we need to define the focus area, behavior, and objective manually which is time-consuming. Also sometimes these selected parameters may not be in line with the intention of the coaching session. This may result in ineffective coaching..

[Audio] To overcome these challenges we are using interactions. Interactions are crucial for creating effective coaching session for call center agents. They provide valuable insights into an agent's performance, strength and area for improvement. Using this interactions we will auto populate focus area, behavior and objectives for effective coaching session..

[Audio] As we are auto-populating the coaching data this will save the coach's time and also improve his coaching experience. It will also help to define accurate focus area ,behavior and objective which will result in effective coaching..

[Audio] Let's have a look at the implementation flow of this solution when a coach selects an interaction some categories are already mapped to them which are kind of focus areas which will be given as input to open Ai to generate related behaviors. Now the categories and behaviors will be again given as input to open Ai to create an effective objective for the coaching session. So when the coach selects an interaction for a coaching session then the focus area, behavior and objective will get auto-populated..

[Audio] This is the User interface in which we can see once coach selects an interaction the fields like focus area, behavior and objective will get auto-populated..

[Audio] Thank you !!!. 8. NICE Thank you! SPARK ATHON.