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NICE One Hack to Rule the Code July 23-24, 2024. Prioritizing case to agent based on LI customer followers.
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2. Meet the team. Surya Jain. Sayali Paskanthi. Priyanka Gawade.
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3. Logo Description automatically generated. Challenge: Managing multiple customer support cases simultaneously. Need for Prioritization: Not all cases are of equal importance; prioritization is crucial. Sequential Workflow High-Value Customers Brand Reputation Customer Satisfaction Tools and Systems Strategic Approach.
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4. Integration of LinkedIn API: Utilize LinkedIn API to retrieve customer data, including follower counts. Priority Level Assignment: Assign higher priority levels to cases from customers with higher follower counts. Ensure these cases are handled promptly to maintain customer satisfaction and enhance brand reputation. Enhanced Visibility and Notification: Implement visual indicators or notifications within the support platform to highlight high-priority cases..
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5. Logo Description automatically generated. Smiling Face with No Fill.
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undefined. 6. Customers with high follower's count.
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undefined. 7. Customers with low follower's count.
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8. Thank You NICE RKATHO.