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One Ock the C Ode.
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NICE One Hack to Rule the Code July 23-24, 2024. Prioritizing case to agent based on LI customer followers.
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3. Surya Jain Sayali Paskanthi Neha Dhawale Priyanka Gawade.
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4. Meet the team. Surya Jain. Sayali Paskanthi. Priyanka Gawade.
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5. Logo Description automatically generated. Challenge: Managing multiple customer support cases simultaneously. Need for Prioritization: Not all cases are of equal importance; prioritization is crucial. Sequential Workflow High-Value Customers Brand Reputation Customer Satisfaction Tools and Systems Strategic Approach.
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6. Integration of LinkedIn API: Utilize LinkedIn API to retrieve customer data, including follower counts. Automatic Flagging System: Develop an algorithm that automatically flags cases from customers with a substantial number of LinkedIn followers. Priority Level Assignment: Assign higher priority levels to cases from customers with higher follower counts. Ensure these cases are handled promptly to maintain customer satisfaction and enhance brand reputation. Enhanced Visibility and Notification: Implement visual indicators or notifications within the support platform to highlight high-priority cases. Data Security and Privacy: Ensure compliance with data privacy regulations when accessing and using customer data from LinkedIn API..
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7. Logo Description automatically generated. Smiling Face with No Fill.
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8. [Who’s on your team? Names, titles, photos]. A picture containing logo Description automatically generated.
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9. Thank You NICE RKATHO.