PowerPoint Presentation

[Audio] The AdhereHealth Clinical Operations website is designed for the entire Health Services team, providing valuable resources to support your work. Pharmacy team members can use this site to access helpful information for completing comprehensive medication reviews. To access the website, visit the provided URL..

[Audio] To access the documents on this site, you will need to log in using your Microsoft Office email and authenticate your identity through Microsoft Authenticator for security purposes..

[Audio] On the right-hand side of the page, you will find links to the portals for the applications you use daily..

[Audio] The Clinical Operations homepage serves as the central hub for Smartsheet submissions. Among the most frequently used Smartsheet submission forms by pharmacy staff are: Member Representative Request Forms: (Utilized in specific situations when a Power of Attorney form is unavailable ) and Success Story Forms: ( Designed to document daily successes encountered during patient interactions) Success stories may include identifying duplicate therapies, notifying patients and providers about high-risk medications, or sending reminders to improve medication adherence. These examples represent just a few of the many impactful success stories worth documenting. Recording these instances highlights the value and quality of our services. If you have questions about the submission forms or the process, please reach out to CQ Support..

[Audio] When viewing the site, you will see an area to access all pharmacy resources- labeled, Pharmacy Resources Index..

[Audio] Clicking on the Pharmacy resources index will grant you access to documents pertaining to: Comprehensive Medication Reviews, Care of Older Adult reviews, and Medication reconciliation guidelines. Please take the time to review the items listed on this page. Each folder has information which has been updated with the end user in mind..

[Audio] The CMR guidelines folder will contain the Adherehealth Scripting, along with condensed CMR script and a checklist, for completing a comprehensive medication review.

[Audio] The medication reconciliation (otherwise known as MRP) folder will contain: MRP scripting for completion of the review with the patient, the Pharmacy, and the provider. In addition, you will see a MRP workflow document and a checklist.

[Audio] Onboarding documents are in the Onboarding Folder. Here you will find information on Getting started with Adherehealth, the most frequently asked questions, and, contact information for trouble shooting issues..

[Audio] The folder titled "Policies and Procedures for Unusual Situations" contains documents that address, but are not limited to: Emergency and urgent scenarios, The Suicidal Call Policy, and an emergency cheat sheet for staff. Be sure to review the information in this folder regularly, as it is updated with essential and relevant details..

[Audio] Selecting the folder titled "Resources to Improve Efficiency" grants access to the AdhereHealth Optimize MTM Excel sheet, which contains essential information for daily activities. Additionally, this folder includes an updated BEERS list from the American Geriatric Society, providing important reference material..

[Audio] The final folder to discuss is the "Useful Resources" folder, which currently contains the most content. Within this folder, you'll find references to the Health Insurance Portability and Accountability Act (HIPAA). HIPAA establishes national standards to protect individuals' medical records and personal health information (P H I), including guidelines for secure storage, access, and sharing. It also includes training materials and information on identity verification. Violations can result in significant penalties, including fines and criminal charges, and it applies to healthcare providers, insurers, and their business associates handling P H I. Additional documents in this folder comprise: Call disposition, The Client Warm Transfer Process, Recipient Selections, The Decline Disposition Chart, Information on Language-Assisted Calls, Best Practices for Calls with Long-Term Care Facilities, Power of Attorney Information, and Patient Scheduling Documentation. This folder serves as a comprehensive resource to support your daily tasks and responsibilities..

[Audio] Thank you for reviewing this information. We are committed to continuously streamlining, updating, and improving our processes. Please feel free to share any comments, suggestions, or questions by emailing C Q [email protected]..