Superpowersdeck

[Virtual Presenter] Good morning everyone, it is a pleasure to have all of you here today. We've gathered here to discuss an important topic, one that affects all of us. Taking the time to join us is greatly appreciated..

[Virtual Presenter] Being organized and prepared is key to a successful job search. By the end of this program, you will have the skills to make sure your CV is attractive and stands out from the competition. Set yourself a target for job applications and stick to it. Take the time to understand the hidden job market, make a list of organizations and sectors you want to work in and reach out to them with speculative letters. Make sure your LinkedIn profile is active and attractive. Have a good understanding of shared vision, growth mindset, two way trust, customer service, communication and working to outcomes when working remotely, as these are important topics to discuss in interviews. Mastering the STAR technique and prepping effectively for interviews will also help. Plus, you'll have access to our learning portal in case you need to brush up on any topics..

[Audio] Slide we just saw illustrates the key components of a successful team - shared vision, shared inputs, activities, outputs, outcomes and impact. Moving forward, let's consider the ABCD Model of 2 Way Trust. Earn respect with high standards, act with integrity and substance, exercise compassion by caring about what makes others tick, and build loyalty with consistency. For example, you can try this model out on planning a holiday..

[Audio] Believing in our ability to grow and progress is what encourages us to step outside of our comfort zone and reach for greater potential. Recognizing that our intelligence and skills are changeable, not fixed, leads us to be steadfast and determined in the face of adversity. Acknowledging the significance of a growth mindset leads to a collective atmosphere of learning and cooperation, where everyone can push themselves closer to their fullest potential..

[Audio] We have conducted interviews to determine the preferences of our target customers. Our research has found that they are looking for services that are convenient, fast, and tailored to their individual needs. We have identified the areas of improvement and are now focusing on implementing strategies that will enable us to meet and exceed our customers’ expectations..

[Audio] Interviewing for a new job can often be daunting and nerve-wracking. It's only natural to be worried about how you will come across and how you can make the best impression that you can. Having an understanding of what you may fear can be the first step to overcoming those anxieties and making sure that you're fully prepared and confident when you come in for the job interview. Knowing what questions to expect, what kind of answers to give and how to best show off your skills can make all the difference." When going into an interview, it's normal to have some level of nerves and apprehension. But, by being aware of the worries or concerns you may have, you can take steps to prepare and be more confident in your interactions. Doing research ahead of time, so you understand the expectations and skills required for the job, and practicing your answers to potential questions can help you to be better prepared. Ultimately, this can help you to create a more positive and successful interview experience..

[Audio] Prejudice or discrimination against individuals or groups on the basis of age is known as ageism. This can manifest in stereotypes or direct discrimination against any age group, such as young people facing derogatory attitudes or elderly people denied employment opportunities. We must take steps to recognize and combat ageism to create an inclusive society that values all ages..

[Audio] Emphasizing the skills and capabilities that you bring to the table as an experienced professional is essential for showcasing your potential. Explain your expertise in detail and highlight how it can be an asset to the company. Demonstrate your knowledge of the modern tools and methods of your industry to show that your experience is up-to-date. Having the skills and drive to stay competitive in the market will allow you to be the ideal person for the job..

[Audio] Investigate companies you're applying to and make sure they care about diversity and inclusion. Combat age discrimination by highlighting your added expertise or explaining your interest in the company. Don't let assumptions guide the conversation: take ownership in explaining why you are interested in the role and company. Emphasize your shared passions, experiences, and specific skills to show why you are the perfect fit, and be a fearless job seeker to take control of your job search..

[Audio] Having confidence in yourself is one of the most invaluable traits anyone can have. As you go through life, and encounter challenges, having confidence in yourself and your abilities can help you embrace these opportunities with an open mind, and come out on top. When you have confidence, it will show, and the people around you will take notice and be inspired. Remember that confidence is key..

[Audio] Confidence is key, but nerves and performance anxiety are normal reactions that can actually help with successful execution. Investing in preparation and practice helps build confidence and make job-related tasks easier. It's an investment that will be rewarding in the end..

[Audio] At the core of any successful job preparation and interview process lies a thorough understanding of the job description. Knowing the job description inside and out and how your prior successes match the tasks of the role is of utmost importance. Being able to describe yourself and the value you bring to the role is essential. This allows you to show to the interviewer what sets you apart from other candidates and what unique value that you bring to the job. Learning the core principles of preparation will help ensure you have the best chance of success..

[Audio] When considering your interview strategy, it's important to choose your attitude. Ask yourself, how do I want to give this interview? Before you answer that question, remind yourself that the interview is a conversation, not an interrogation. The people interviewing you are on your side and want you to succeed in the role. During the interview, stay in the moment and focus on positive thoughts. Use positive affirmations to keep a confident mindset throughout the interview. Ultimately, the choice is yours: choose your attitude..

[Audio] Interviewing for a job can be intimidating, but it's an essential part of the hiring process. To help you prepare, here is a valuable exercise: dividing up the questions and answers into separate categories. What kind of questions will you be asked, and how can you best prepare an answer? What kind of questions should you ask the employer, and what kind of information should you be looking for? Practicing this way can give you a better understanding of the types of questions you'll face in the interview. Knowing your field and identifying specific examples of your past achievements can help you stand out and give a great impression. Good luck!" Interviews can be stressful, but you can make it easier on yourself by preparing. A great way to do that is to divide up the questions and answers into different categories. Think about what kind of questions you'll be asked, and how you can best prepare an answer. Additionally, don't forget to ask questions of the employer to better understand the job and the organization. Being able to showcase your expertise and provide detail about any applicable past experience are surefire ways to make a stellar impression and leave a lasting impact..

[Audio] My name is [Name] and I have a passion for connecting with people and finding solutions to their problems. Through customer service roles I have honed my organisational and interpersonal skills, which I can transfer to the success of the team and the company. In my leisure time, I enjoy exploring new places, reading, and swimming. I am confident that my experience and skills make me a great candidate for this role and I am enthusiastic about joining your team..

[Audio] Believe this role in the company will allow to develop both professionally and personally. Company's emphasis on training and ongoing learning resonates, as it will provide opportunity to expand skillset and be better equipped to take on greater roles and challenges in the future. Look forward to being part of team and helping further organization's goals..

[Audio] Candidates in the customer service industry are often judged on their ability to respond to competency questions. These questions are tailored to the specific role for which they are applying, such as customer service issues, customer satisfaction and problem solving. The STAR method - Situation, Task, Action and Results - allows for an accurate assessment of how the candidate may handle a customer service situation. By providing a specific example, the interviewer can evaluate the candidate's knowledge and experience in the customer service industry..

[Audio] Story telling is an effective way to make sure your message is communicated. Preparing for your story includes listening to the question and selecting an appropriate event. Organization will keep you on track. In the situation, provide context, outline the problem and the challenges faced. Describe your actions, what you did and how you did it. In the results, share the benefits, savings, rewards, and recognition. During the telling, stay focused on what you planned and make sure to end the story. This will ensure that your story is direct, logical, meaningful, and personalized..

[Audio] The STAR Method is an effective interviewing technique designed to help job seekers effectively answer behavioural questions. It involves the job applicant providing a specific Situation, Task, Action and Result of the project or task they have undertaken. This provides employers with a clearer understanding of their skills and experience and can help to make an impressive impression with potential employers. Utilizing the STAR Method helps to give a structured, detailed response that will help applicants stand out from their competition..

[Audio] I adapted to different situations in my customer service role in order to exceed expectations. A challenging customer was unhappy with the service and was lashing out. To resolve the issue, I kept a cool composure while providing an empathetic understanding, removed any barriers to resolution (such as offering a refund) and showed genuine care for the customer's experience. The customer was satisfied and I had provided quality resolution. In another situation, I had to collaborate with a difficult team member to meet a common goal. Both our perspectives were considered and our communication was respectful. We worked together to reach the goal, our collaboration improving the final outcome. In both cases, excellent customer service was provided and expectations exceeded..

[Audio] In my previous role as a customer service representative, I encountered a difficult situation with an irate customer demanding a refund. I demonstrated my ability to listen and problem-solve by empathising with their frustration and proposing multiple solutions, including replacing the product. As the customer was still dissatisfied, I took a step back and acknowledged their frustration before proposing another solution of escalating the issue to a supervisor with more authority. I explained the process and assured the customer of a prompt resolution, which ultimately worked and the customer showed appreciation and returned for future purchases. Using the STAR method, I was able to detail my actions taken in order to successfully manage conflict during a difficult situation..

[Audio] Identifying the situation and task at hand, I used the Situation-Task-Action-Result (STAR) method to formulate an action plan, taking the necessary action to address the customer's concerns. By resolving the issue with a satisfactory result, I was able to successfully address the customer's concerns. This served as an important lesson in how to handle difficult customers..

[Audio] Understood the working environment within a contact centre and the specific skills and challenges that this role requires. Possess problem-solving and communication skills that will enable me to work effectively in this role for providing a great customer experience. Am eager to take on the challenge..

[Audio] Faced with tough questions, it's important to come up with the best answers possible. Questions can provide a great opportunity to show off one's skillset. As an example, when asked why one chose to leave the last job, one can respond that they were looking for a chance to learn new things and develop their career. In another example, when asked to pick between a chocolate bar, city, or animal, one can say that they would be a puppy, eager to learn new things and remain loyal. Such answers can help make a great first impression and demonstrate the ability to think on the spot..

[Audio] Understanding the skills required for the job of your dreams is essential for achieving success. Reflect on your past experiences and come up with five key transferable skills that could be beneficial. Demonstrate your capability by creating STAR stories that illustrate a situation you've been in, the tasks you took on, the actions you took, and the outcome you achieved. This will provide recruiters with real, concrete evidence of your talents and strengths. By recognizing and focusing on these five transferable skills, you will be well-prepared for success and for future opportunities..

[Audio] Preparing for an interview is essential for making a positive impression. Take a few minutes to plan ahead and have a list of questions to ask the interviewer. Refresh your memory on your accomplishments and be ready to share key milestones. Additionally, look for common ground by discussing how the company values align with your own. Before the interview, do something to relax and boost your confidence such as working out or going for a walk. These steps will make a big difference when you enter the interview room..

[Audio] No surprise that having the right mindset will help you achieve success. Success is not only to do with what you know, but also how you approach things. When it comes to your goals, remind yourself of your past accomplishments and successes as a way to build confidence. Stay present in the moment and focus on your breath. When you feel nervous, remind yourself that it can be interpreted as a form of excitement. For interactions with others, remember a smile will help establish rapport and improve your mood. Show yourself kindness and compassion, regardless of any outcome..

[Audio] Reached the final slide and conclusion of our meeting, we have learned the topic, explored ideas and discussed possible next steps. Can all confidently say that we took something away from this meeting. Gained knowledge, outlined ideas and understood the issue, there is something each of us can put to use. Take a moment to think about what we have learned and the ways we can use the information in our lives. Thank you for participation and attentiveness, great experience and enjoyed hearing thoughts and insights..