PowerPoint Presentation

[Audio] An official document, a service standard, or a pledge, that communicates information on the services provided by the concerned government agency to the public. All government agencies shall set up their respective most current and updated service standards to be known as the Citizen's Charter. Form: information billboards. Location of posting: main entrance of offices or at the most conspicuous place. And in their respective websites..

[Audio] Dual purpose of the Citizen's Charter: 1) Basis for establishing accountability. 2) Recognizing good performance to grant rewards and incentives. The head of the agency shall ensure that an updated Citizen's Charter is posted not later than March 31st of each year, shall monitor and periodically review the Citizen's Charter..

[Audio] HERE ARE THE INFORMATION GUIDE ON HOW TO FILL UP THE TEMPLATE..

[Audio] SERVICE SPECIFICATIONS It shall contain all the pertinent information needed by the citizens to avail a specific government service and comprised of multiple service tables - one Service Specification Table shall be used per government service. all fields should be filled out with honest, accurate, and complete information, showing the end-to-end process in completing the government service..

[Audio] This is the template of service information.

[Audio] Service Information It shall contain the name of the government service, a brief description of the service, the name of the service office and/or division in-charge of the government service, the classification of the government service, and the type of transaction It will give the citizens ample information on the nature and intricacy of the requested government service..

[Audio] Government services are different from the functions of the government agencies • All government services should be included in the Citizen's Charter •The brief description of the government service shall tell the citizens the purpose of the service as well as other pertinent information about the service.

[Audio] Simple Transactions – the applications or requests submitted by applicants or requesting parties of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office. Complex Transactions - requests or applications submitted by applicants or requesting parties of a government office which necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office, such transactions to be determined by the office concerned. Highly Technical Applications - an application which requires the use of technical knowledge, specialized skills and/or training in the processing and/or evaluation thereof..