OPENING A CURRENT ACCOUNT AT Lloyds

SERVICE EXPERIENCE. OPENING A CURRENT ACCOUNT AT Lloyds.

COMPANY OVERVIEW. Diagram schematic Description automatically generated.

A picture containing diagram Description automatically generated.

Text Description automatically generated.

OPENING CURRENT ACCOUNT. Process of opening a current account at the bank Book an appointment Go to the bank with all the required documents for your identity, credit, and criminal record check. The agent at the bank will process your applications. After 7 days from processing your application, your account will be ready for you to use. The debit card will be delivered after a week to your registered address..

SERVICE GAP MODEL. PROBLEM FACED GAP SOLUTION After using offline services takes up to 7 days to open the account. It takes 7 days for the debit card to get delivered. KNOWLEDGE GAP POLICY GAP Use online portal at the bank branch as it saves up the time and creates the bank account right away Should shorten the time-period of sending the bank card to the doorsteps like digital banks. Since there is no contact with the staff while filling out the application online therefore it can be a bit tricky sometimes and wrong documents can be submitted which again will create a problem in getting the approval to open the bank account. DELIVERY GAP Bank should give a call to the customer to make the service more personalized and to avoid any discrepancies..