essentials

essentials.

mycode, Serco’s code of conduct is about the things that matter to each of us. It ensures we work in a place where we feel respected, valued and safe, and know we’re all supported for doing the right thing..

How to use this workbook. 3.

Our work is never so urgent or important that we cannot take the time to do it safely and with respect for the environment. Serco operates in many different countries and sectors, and delivers a wide range of services that impact the lives of many people, as well as the natural environment, wherever we operate, must ensure for our people, our customers,.

21,032 Accidents. The Cost of Accidents. Help Protect Yourself and Others.

The Cost of Accidents. 1,593 Injuries causing employees to be unable to work for 1 or more days.

A hazard refers to a situation that has the potential to cause harm.

A hazard refers to a situation that has the potential to cause harm.

tel. Now let’s have a look at this scene – see if you can spot all 14 hazards! On the spot the hazards sheet, make a circle around every one you find. No. 14 (open drawer) has already been identified for you..

Help Protect Yourself and Others. Help Protect Our Information.

Psychosocial risk management approach. Help Protect Yourself and Others.

13. What should Lucetta have done?. A. Lucetta informs her supervisor, but carries on so she was not late for the meeting. It was Jack’s fault he tripped as he shouldn’t have been running on site..

61.111pueH lenuen. Hi, my name’s Julie and I work in Health as a porter. I have done this role for about a year now..

Psychosocial Hazards. g. Tom’s just finished a piece of work that was both challengin and time consuming, but he’s met his deadline. He’s just about to call his manager with the good news when his manager calls him..

Fire Hazards. What should Anwar have done?. A. Anwar should have instructed the family to remove the plug(s) immediately and explain the dangers of overloading electrical sockets..

Scenario answers Slips, trips and falls B. Lucetta should have stopped and either moved or got assistance to move the packaging to a safe location and raised the incident as a safety observation. It is everyone’s responsibility to ensure we work in a safe environment and protect our colleagues. You should never walk past something that could potentially harm a colleague or customer. Lucetta should have reported it as a safety observation as it was an accident waiting to happen. Manual handling B. Julie should have reviewed the task with the supervisor to assess if they were capable of performing it alone or without the help of a mechanical device/ aid. If any of the boxes were too heavy, Julie should have broken the box down into smaller, more manage packages. To be safe, Julie and the supervisor need to assess the task to ensure no undue harm or risk was encountered by Julie when completing the task. Any task should be assessed before carrying it out. In this case, the weight of the boxes should have been checked before attempting to lift them. Psychosocial Hazards Answers: Aspects of how work is organised and Social factors at work The expectation to work beyond paid hours without any recognition of the work already put in will have a negative impact on Tom’s psychological health and safety. Fire Hazards A. Anwar should have instructed the family to remove the plug(s) immediately and explain the dangers of overloading electrical sockets. As soon as you spot anything that could endanger you or others in our care, you should prevent it happening, remove the danger and report it immediately.

Safety begins with ‘S’ but starts with YOU. REPORT any concerns – it is always better to be safe than sorry!.

Our information is beyond value... Help Protect Yourself and Others.

What should Yasmine have done?. A. Nothing. It doesn't matter that the prisoner saw his friend’s name, there wasn't much information on the front sheet..

22. What should Josh have done?. A. Josh should have raised a request to get his password reset if he had forgotten it. Lucy should never have shared log in details or her password with anybody, no matter what it’s for or who is asking for it..

What should Tomasz have done?. A. Nothing. It doesn’t matter as his colleagues can publish what they like on their own social media platform, as long as it’s in their own time. Tomasz didn't reply, so he won’t be in trouble if his colleagues are found out..

What should Kevin have done?. A. Nothing. It doesn't matter as it’s not Kevin’s phone. He can hand it into IT and ask for a new one..

Scenario answers Loss of Data C. Yasmine should have only printed what was absolutely necessary, and disposed of any sensitive information correctly, by using a shredding machine. Printing confidential documents poses risk of sensitive information being lost or stolen, so only print if absolutely necessary. If Yasmine has to print some confidential documents, then she needs to ensure they are disposed of correctly by using the confidential waste bins for shredding.Civil penalties can be given to Serco as a company if data is lost or stolen. It can also increase the risk of potential harm to you as an individual if your own data is lost or stolen. Login Sharing A. Josh should have raised a request to get his password reset if he had forgotten it. Lucy should never have shared log in details or her password with anybody, no matter what it’s for or who is asking for it. We have many passwords to remember, so if you do forget, you should always request a password reset.If Josh had made a change and it was wrong, Lucy would have been the person to get in to trouble as it’s her account. She could also be risking cyber-attacks or hacks to her accounts or face disciplinary action. Serco may also be fined or suffer reputational damage.Passwords are there to protect your information as well as Serco’s. All passwords should be unique. Try using a pass phrase by putting three words together. You can choose words that are memorable to you (e.g. FrogBakeCake - do not use this example) but not easy for others to guess (such as words which are closely related to you personally, like family or pet names). Social Media C. Tomasz should have taken a screenshot of the message and reported it to his line manager immediately. Serco’s Code of Conduct states ‘do not harass, bully, threaten, discriminate or be offensive towards employees, customers, suppliers or third parties.’By reporting the issue to your line manager, the issue will be dealt with immediately to reduce any possible harm to the individual and Serco, as reputation could be damaged. Avoiding Scams C. Kevin should report it to his line manager or IT immediately. If the text is not something you are expecting and looks suspicious, report it immediately.If you feel this has come from someone you know, please call them and check first before clicking on any links or entering your login details.You should never enter your login details into any webpage that seems suspicious. If you do, inform IT or your line manager immediately. It is also good advice to change your password..

Re Ortinq. Speak Up serco-speakup.com. Raise a concern my.serco.com/concern.

EVERYONE is responsible for upholding Serco’s security standards..

Help Protect Our Information. Protect us against Financial Crime.

What should Ismail have done?. A. Accept the money as it is a small amount and process the paperwork because it needed to be done anyway..

What should Suzy do?. A. Consult her manager about both the gifts and the dinner invitation, seeking guidance on the company’s policy and the appropriate course of action to avoid any perception of impropriety..

What should Tia have done?. A. The offcuts were just going to be thrown away so Tia didn't need to worry but she should mention the use of the discounts to the manager Umar.

What should Paul do?. A. Whilst Annette is having issues, Paul should have spoken to his Manager or raised the matter through Speak Up so it can be looked into and the right solution found..

What should Paul do?. A. Report only the standard hours and not mention the extra work to avoid any conflict..

What should Linda do?. A. Accept her manager’s explanation and continue to submit the reports without changes..

Scenario answers Bribery – Is it a bribe? C. Refuse the money and seek advice straightaway from Legal or Ethics & Compliance or via Speak Up, as this is a potential bribe. The service user is offering a facilitation payment - a small amount of money paid unofficially to speed up an administrative process. This is a type of bribe. We don't ever give or accept any form of bribe, however small or harmless it may seem. Ismail should refuse the money and seek advice straightaway from Legal, Ethics & Compliance or Speak Up. You must always report it if someone offers or asks us for a bribe. There may be steps we need to take to protect our colleagues and our company. Gifts and Hospitality A. Consult her manager about both the gifts and the dinner invitation, seeking guidance on the company’s policy and the appropriate course of action to avoid any perception of impropriety. There is nothing wrong in accepting small branded goods from a supplier, if they are modest in value. As everyone received them and given the nature of the items and with permission from Suzy's manager there is nothing wrong in taking these home for personal use. Using company assets B. Whilst Ashley works hard, Tia should raise what she knows with Umar or call Speak Up as she was sure Ashley hadn't asked permission to take items from site or use the Serco discount. Whilst the offcuts were going to be thrown away Ashley should have got permission to remove something from site for personal use. By not doing this it would be classed as 'misuse of company assets' which is a form of fraud, even if he knew it would be thrown away. Extra care needs to be taken where the customer has paid for the materials. Regarding the discount Ashley is using a company relationship to secure a personal advantage, and by lying to the supplier is defrauding him of the full price of the materials. Of course if the supplier offers a discount knowing it's for personal use, that is probably okay, but it's always best to check something like that out. Tia should raise what she knows with Umar or call Speak Up..

Scenario answers Falsifying records Whilst Annette is having issues, Paul should have spoken to his Manager or raised the matter through Speak Up so it can be looked into and the right solution found. Falsifying records is fraud, so it is important that the issue is addressed. The matter is serious and Paul should raise the issue with his manager or Speak Up. We make a promise to all our customers that we will report and record accurately, honestly and transparently and will not falsify records or misrepresent facts. If Annette is deliberately overstating her hours, for whatever reason then she is committing fraud. Either way, she must rectify what she has done and tell her manager, or it's your duty to raise the issue with your manager or Speak Up. This is likely to have personal liabilities and might need to be reported to the authorities. Misreporting time Log the extra hours worked to accurately reflect his time, discussing the reasons with his manager. Misreporting is a serious matter for Serco. Paul should log the hours he worked correctly as we have a duty to accurately report on such measures. By deliberately logging lower hours, Paul would be wilfully misreporting, a type of fraud. Keeping our books, records and financial reporting complete and accurate is our best defence against fraud. Customer reporting Seek clarification on the discrepancies and insist on reporting the accurate data, even if it means potentially challenging her manager. It is important to confirm the discrepancies before making an allegation. Speaking to the manager to understand the figures would enable Linda to understand if there is actual misreporting or if there was just a miscommunication between her and her manager. If she believes she is correct, then she should speak to her manager of if she feels uncomfortable doing this then she can use Speak Up..

Safety begins with ‘S’ but starts with YOU. REPORT any concerns – it is always better to be safe than sorry!.

Report anything suspicious. Help Protect Yourself and Others.

Did you find all the Hazards?. Boxes holding open fire door Person walking while reading and not looking where they are walking Person handling damaged toner cartridge Person standing on a chair Person leaning back on a chair Person with arm out of open window Handbag at end of desk in a walkway.

Help Protect Yourself and Others. Help Protect Our Information.

There is one final step which is your confirmation that:.

essentials.