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Seek First to Understand, Then to Be Understood. Based on Stephen Covey's Habit 5.
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Overview. One of Stephen Covey’s 7 Habits of Highly Effective People Focuses on empathetic listening Encourages clear and respectful communication.
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What It Means. Listen to genuinely understand the other person’s perspective Avoid jumping to conclusions Only then express your views clearly.
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Why It Matters. Builds trust in relationships Reduces conflicts and misunderstandings Improves problem‑solving and collaboration.
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Empathic Listening. Listen with the intent to understand, not reply Identify emotions and underlying needs Validate the other person’s viewpoint.
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Steps to Practice. Focus fully on the speaker Avoid interrupting Ask clarifying questions Paraphrase what you heard Share your perspective afterward.
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Real‑Life Examples. Workplace discussions Personal relationships Customer service interactions.
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Benefits. Stronger relationships Better communication outcomes Enhanced leadership ability.
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Summary. Understand before responding Empathy is key to effective communication Practice leads to better relationships Thank You. Shaik Kaleemuddin.