Welcome to SCASS Ltd - Blossom House

[Audio] Welcome to SCASS Ltd - Blossom House. CQC registered care home and day provision Providing safe, effective, person-centred support Focus: dignity, respect, independence, wellbeing Regulated and monitored by the CQC.

[Audio] Meet the Team…Directors: Alexis & Vicky Perry Managers: Alison Allen & Danny Perry | Team Leader: Dani Perry Support staff: Gurpreet, Zaka, Adel, Simon, Swapna, Remya, Florence, Charlie, Charles, Ritchie, Belinda Team committed to high-quality care and support.

[Audio] Mission & Values. Provide a safe, caring and inclusive environment Support service users to achieve their potential Encourage independence, choice and wellbeing Treat all with dignity, respect and fairness.

Daily Work & Procedures.

[Audio] Daily Briefings & Registers. Morning briefing sets priorities and updates Complete daily client register on arrival Document attendance accurately Share important health, behaviour, or activity notes.

[Audio] Staff Timesheets & Breaks. Sign in and out using timesheet system 20-min break coordinated with team Record all hours worked accurately Notify manager if shifts change.

[Audio] Cleaning Rotas & Checklists.. Follow colour-coded cleaning rota End-of-shift duties: kitchen, bathrooms, communal areas Tick off checklist once completed Report any hazards or damage immediately.

[Audio] Respite & Residential Care. On admission: check belongings, medication, and care plan Support personal routines (meals, hygiene, activities) Night staff ensure safety checks and logs are completed Respect privacy while ensuring safety.

[Audio] ACCESS System & Records. Digital platform for care planning and daily notes Log incidents, activities, and health updates Ensure accuracy and confidentiality Used for CQC compliance and audits.

Health & Safety.

[Audio] Fire Safety & Evacuation. Know alarm sounds, fire exits, and assembly points Assist service users safely during evacuation Never block fire doors or exits Record and review all fire drills and incidents.

[Audio] Infection Control & PPE. Follow strict hand hygiene protocols Wear PPE as required for tasks Dispose of waste using correct bins Clean shared equipment after each use.

[Audio] Medication Procedures. Follow the '6 Rights': right person, medicine, dose, route, time, documentation Check MAR charts carefully before administration Record administration immediately and accurately Report errors, refusals, or side effects promptly.

[Audio] Premises, Equipment & Vehicles. Keep environment safe, clean and fit for use Check and maintain equipment before use Unsafe equipment must not be used – report faults Drive and escort service users safely.

Safeguarding & Standards of Care.

[Audio] Fundamental Standards of Care.. Person-centred, respectful, and safe support Consent before care or treatment Safeguarding from abuse or neglect CQC monitored compliance.

[Audio] Consent in Care. Always ask permission before support Consent must be voluntary and informed Types: verbal, written, implied Apply Mental Capacity Act 2005 when needed.

[Audio] Safeguarding Adults & Children. Duty to protect all service users from harm Recognise, respond, report, record, refer Abuse types: physical, emotional, sexual, financial, neglect, discriminatory Follow safeguarding officer guidance.

[Audio] Whistleblowing. Raise concerns about unsafe practice or abuse Protected by Public Interest Disclosure Act 1998 Report internally first, escalate to CQC if unresolved Promotes openness and accountability.

Policies & Governance.

[Audio] Complaints Procedure. Service users and families can raise concerns easily All complaints must be recorded and investigated Managers provide feedback and outcomes Complaints are used to improve services.

[Audio] Duty of Candour. Legal duty to be open and honest when things go wrong Inform the service user or family immediately Apologise, explain, support, and document actions Follow-up in writing and record formally.