Welcome to SCASS Ltd - Blossom House

Welcome to SCASS Ltd - Blossom House. CQC registered care home and day provision Providing safe, effective, person-centred support Focus: dignity, respect, independence, wellbeing Regulated and monitored by the CQC.

Meet the Team. Directors: Alexis & Vicky Perry Managers: Alison Allen & Danny Perry | Team Leader: Dani Perry Support staff: Gurpreet, Zaka, Adel, Simon, Swapna, Remya, Florence, Charlie, Charles, Ritchie, Belinda Team committed to high-quality care and support.

Mission & Values. Provide a safe, caring and inclusive environment Support service users to achieve their potential Encourage independence, choice and wellbeing Treat all with dignity, respect and fairness.

Daily Work & Procedures.

Daily Briefings & Registers. Morning briefing sets priorities and updates Complete daily client register on arrival Document attendance accurately Share important health, behaviour, or activity notes.

Staff Timesheets & Breaks. Sign in and out using timesheet system 20-min break coordinated with team Record all hours worked accurately Notify manager if shifts change.

Cleaning Rotas & Checklists. Follow colour-coded cleaning rota End-of-shift duties: kitchen, bathrooms, communal areas Tick off checklist once completed Report any hazards or damage immediately.

Respite & Residential Care. On admission: check belongings, medication, and care plan Support personal routines (meals, hygiene, activities) Night staff ensure safety checks and logs are completed Respect privacy while ensuring safety.

ACCESS System & Records. Digital platform for care planning and daily notes Log incidents, activities, and health updates Ensure accuracy and confidentiality Used for CQC compliance and audits.

Health & Safety.

Fire Safety & Evacuation. Know alarm sounds, fire exits, and assembly points Assist service users safely during evacuation Never block fire doors or exits Record and review all fire drills and incidents.

Infection Control & PPE. Follow strict hand hygiene protocols Wear PPE as required for tasks Dispose of waste using correct bins Clean shared equipment after each use.

Medication Procedures. Follow the ‘6 Rights’: right person, medicine, dose, route, time, documentation Check MAR charts carefully before administration Record administration immediately and accurately Report errors, refusals, or side effects promptly.

Premises, Equipment & Vehicles. Keep environment safe, clean and fit for use Check and maintain equipment before use Unsafe equipment must not be used – report faults Drive and escort service users safely.

Safeguarding & Standards of Care.

Fundamental Standards of Care. Person-centred, respectful, and safe support Consent before care or treatment Safeguarding from abuse or neglect CQC monitored compliance.

Consent in Care. Always ask permission before support Consent must be voluntary and informed Types: verbal, written, implied Apply Mental Capacity Act 2005 when needed.

Safeguarding Adults & Children. Duty to protect all service users from harm Recognise, respond, report, record, refer Abuse types: physical, emotional, sexual, financial, neglect, discriminatory Follow safeguarding officer guidance.

Whistleblowing. Raise concerns about unsafe practice or abuse Protected by Public Interest Disclosure Act 1998 Report internally first, escalate to CQC if unresolved Promotes openness and accountability.

Policies & Governance.

Complaints Procedure. Service users and families can raise concerns easily All complaints must be recorded and investigated Managers provide feedback and outcomes Complaints are used to improve services.

Duty of Candour. Legal duty to be open and honest when things go wrong Inform the service user or family immediately Apologise, explain, support, and document actions Follow-up in writing and record formally.

Staffing, Training & Supervision. Safe staffing levels maintained All staff checked, trained, and supervised Regular supervision and professional development Encouragement of reflective practice.

Governance & Continuous Improvement. Monitor quality of care through audits and reviews Accurate record keeping is essential Leaders ensure accountability and compliance Learning culture supports continuous improvement.

Appendices / Example Forms.

Daily Forms Used at SCASS. Daily client register Staff timesheets Cleaning rota and checklists Briefing logs Medication MAR charts.

Summary of Commitments. Deliver safe, person-centred, respectful care Safeguarding and whistleblowing protect service users CQC ensures compliance with care standards Together we uphold the values of SCASS daily.

Thank You / Questions. Thank you for completing your induction Your role is vital to the safety and wellbeing of service users We value your professionalism and dedication Questions are welcome — we are here to support you.