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[Audio] Alvaria Overview. Alvaria Overview.
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[Audio] Alvaria Workforce Reporting Provides data for all kind of KPIs to help with day to day performance Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Analyst Provides vast option to make analysis and mitigation to pass any KPI of our client Real-Time Provides live feed from RTA Tool to monitor current Status/Activity of the agents Intraday Provides detailed view by day and by interval of the performance Scheduling Provides a flexible scheduling tool for any scheduling needs like real time schedule adjustments, Plotting of Off the phones and showing schedule to our agents..