PowerPoint Presentation

[Audio] Who are our customers at Goodwill?. WHO ARE OUR CUSTOMERS?.

[Audio] No company can prosper without customers because it is the customer who provides the basis for a company's mission. Customers do not only refer to people who enter a company to purchase its products, but it also includes individuals who work every day to help an organization realize its objectives. Therefore, customers can either be internal or external. Internal customers are members of an organization or have a relationship within the company, either through employment or as partners who deliver your product or service to the end user, the external customer. Internal customer service determines how external customers are being treated. A company that treats its internal customers with a lot of respect and kindness is likely to do the same to its external customers. External customers are the people that pay for and use the products or services your company offers. External customers are people who use a company's products and services, but they are not part of the organization. For instance, in a retail store, external customers are individuals who enter the store to purchase items..

Good Customer Service Matters. External Customers.

[Audio] We have all types of customer: The well-informed shopper They have done their research, checked reviews and compared prices. Acknowledge their expertise, listen, and ask questions. The showroomer They like to see and try on products in store. Shift their focus from price to value and emphasizes they can take the product home immediately. The wanderer They are just browsing without any real intention of purchasing. Make them feel welcome but give them space. Let them know you're there to help if needed. The customer on a mission They know what they want and want it ASAP. Make the shopping process quick and simple. The confused customer They aren't sure what they want or if they want to purchase. Figure out their needs by asking questions. Give them an honest lowdown on what they're considering, and they'll learn to trust you. The bargain-hunter They are all about price and will shop around for it. Make them feel like they are getting a good deal. Get their details to let them know about your next sale. The chatty customer They love to talk but can be distracting. Take some time to listen but kindly let them know you have other customers to check in on. Your regular customer They are the best customers to have in your store. They already love you, so make sure feel valued and remind them why they love shopping in your store..

Every time you donate and shop, you help change lives through the power of work..

[Audio] Since 1919, Goodwill has believed in the transforming power of work for all individuals.. Over the past 100 years, our services have changed to respond to the needs of the times. By making a financial contribution, volunteering or simply donating your household items, you are helping individuals find dignity and hope through the power of work! Giving to charity or the nonprofit organization is not a business transaction. It is a connection with the humans and the world. Your donation is used to help the planet (recycled and nonrecycled materials); helping the unfortunate (finding jobs, digital skills, literacy classes) When you donate or shop with Goodwill it should feel good. When donating and shopping this gives you the opportunity to show gratitude. Not only help Goodwill continue their vital work, but you're also supporting your community your emotional wellbeing, a win-win situation!.

[Audio] Vince Lombardi was an NFL coach; he led the Green Bay Packers to five championships. This is one of his notable quotes. Customer is a relation. It is built on sand. It takes month to find and build it, and it takes virtually nothing to destroy it. This means that it is not easy to find people who wish to buy what you want to sell but it is very easy to lose a customer if you are not pleasant and attentive to their needs. A satisfied customer may not bring another customer, but a dissatisfied customer will take away your ten customers..

[Audio] Goodwill senior discount policy is a 10% discount every Tuesday to 60+ seniors. However, it is different at various locations. For example, there are one-day senior discounts, seven days discounts. Goodwill even has Colored Tag Discount Days. With the majority of people spending more and more time online, regular updates to the website can help your business grow and lift it to the top. Networking helps meet potential customers or clients. It helps you find talent to fill job positions as well as build your brand recognition. Aside from keeping your existing customers happy, good customer service is likely to generate new business from recommendations, and there is no better advertising than word-of-mouth..

More ways to recruit and retain customers. Bring Bring a Friend Partner Partner with businesses & organizations Participate Participate in community events Set Set customer expectations Build Build trust through relationship Improve Improve customer service Learn Learn from customer complaints.

[Audio] Delivering a strong customer experience is not just about reducing the risk of customer service mishaps. It is a way for companies in highly competitive markets to build and differentiate their brands. Great customer service doesn't need to be complicated; in fact, it's possibly as easy as being polite, reliable, helpful, considerate, honest and caring..

Good Customer Service Starts Here. abstract. abstract.

>85 cents of each dollar used for Goodwill programs 356,122 Donations 115 participants received employment and training services 99 years at work in our cMnmunity 52% of clients served are people of color 9 million lbs of materials diverted from landfills 4.3 out of 5 average program satisfaction rating 82% employment rate for job 1 $11.01 average wage paid to people Goodwill placed with community 4% avg wage across organization 5.7 million items sold 1,059,432 56,333 hours worked at community agencies by SCSEP trairwes.

Financials Community Investment Sale of Donated Goods Corporate & Government Grants Commercial Services Training and Placement Fees Interest /Other income Contributions Community Reinvestment e e Retail Future Mission Investment Program Services Support for Program Service Other Operating Cost (*unaudited) 16,886,216 1,911,390 3,128 724,265 122,748 92,395 19,740,142 (*unaudited) 10,994,864 4,619,293 1,133,573 2,991,609 803 19,740,142.

Traits of Great Customer Service Providers. 1. 2.

Sign with solid fill. Sign with solid fill. Sign with solid fill.

How does it benefit an employee to keep existing customers?.

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