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Mobile Phones    Listen Actively   Respect others while they are talking

Respect Icons - Download Free Vector Icons | Noun Project

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The objective of the training are as: Introduction of New Service Increase Sales Improve customer relations

BaitAlNokhada | objective-clipart-objectives-clipart-1 - BaitAlNokhada

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Understanding new service  FAQ’s Sales Pitch Quiz

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Our commitment is to repair your device within 14 working days. If we do not, we will not only repair your device, but we will also refund you the plan money!   There is no additional charges for this service

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Source: https://digital.hbs.edu/platform-rctom/submission/dominos-india-30-min-or-free-creating-the-market

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Applicable on                                      Selling Point                                   Plan Availability                                    Service Guarantee Fees Cracked Screen, ADLD & Extended Warranty  Reliance Digital New phones No Extra Charges Pan India (Starting in Mumbai)             Region

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A close up of a sign

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Chatbot Mia on https://bit.ly/miaresq  ( resQ )

Note: Customer care is open from Monday to Sunday, 9am to 6pm except public holidays and chatbot is functional  24/7

Broken Phone Vector Icon - Cracked Screen PNG – Stunning free transparent  png clipart images free download

Screen Damage/device malfunction Register repair request within 7 days Documents Submitted/Service Fee Paid Device Picked Up For Repair Device Repaired Repaired Device Dispatched Repaired Device Delivered

Cracked Phone Cliparts, Stock Vector And Royalty Free Cracked Phone  Illustrations

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Graphical user interface, text, application, chat or text message

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Q1. What is calculated as a working day? Ans: All working days are considered except Saturday, Sunday & other public holidays Q2. When does the working day TAT calculation start & end? Ans:  Our TAT service starts from the day the customer completes all  registration  formalities i.e., the day the customer pays the service fee & submit all required documents. Our TAT ends on the day the AWB shipment number is shared with the customer. Q3. Where can I check the TAT status & calculation? Ans: Sir/Madam, you can check the repair status & TAT calculation online on our chatbot Mia.  Once the TAT starts, if any, customer end dependency is there it will pause the TAT & will only resume  after  the dependency is completed

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Q4. When will I get money refund? Ans:  In case we cross the 14 working day commitment, we will offer you the redemption voucher or transfer the amount in your bank account via the digital channel within 2 working days from sharing all required information. Q5. Who can avail the service guarantee benefit? Ans:  A customer who bought the new phone from Reliance Digital store can enjoy the benefit without paying any additional charges Q6. Do  I need to pay extra charges to get the service guarantee benefit? Ans:  No, this is absolutely free.

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P ick,  R epair and  S hip phone 365 days a year as per customer’s convenience

Repair in no more than  14   working days  – If we delay, we refund plan money

Plans are   IMEI linked   and hence anyone can now use the device, as long as ownership is not changed

24/7 Online   multilingual  chatbot Mia   to download contract, register request, complete formalities and know repair status

No phone value depreciation  in any product, customers get full value for the product they paid for

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Start Pitch with the RESQ protection plan while explaining the mobile phone features….

For example:- “  Sir/madam….. With this new phone go with our RESQ plan for complete protection of your mobile display…” “ You will not only save from high expensive repair costs, but also get free pick & drop service plus if we delay on our commitment TAT,  we refund the entire plan money” OR With our new service on RESQ plans, we will repair your device as per our 14 working day commitment, if in case we delay we refund your plan money

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How will you explain the RESQ plan to a customer who refuses because of their past experiences?

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How will you convince a customer who compares rates/benefits with other service providers?

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What is service guarantee benefit about? The customer will get a refund of plan fees + service fees (True/ False) What are the additional charges the customer must pay for the service guarantee? The service guarantee applies to Cracked Screen plan only. (True/False) Explain the sales pitch on service guarantee benefit

Hearing Aid Pop Quiz — Hearing Health Foundation

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Disclaimer:-   All contents presented herein in these training module are for educational and career development purposes Copyright remains with the author and permission must be requested from the author and the copyright owner before use. .

RESQ Service Guarantee.pptx

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