QWP - STANDARD PRESENTATION (1)_5602abfc-6951-4ce2-b941-06f573080e7b.pdf

[Audio] QUALITY WORKPLACE STANDARDS. QUALITY WORKPLACE STANDARDS Jasmin P. Portera QWP Committee Head 10.6.2025 / VIRTUAL.

[Audio] POLICY. Quality Workplace standards shall be established and maintained throughout Davies Paints Philippines Inc.. Purpose. To ensure conformity to the service requirements of stakeholders To provide employees with a conducive and orderly work environment that optimizes efficiency and productivity. Ensure strict compliance with the Quality Workplace Standards. Internal audits will be conducted regularly Results will be presented during management reviews..

[Audio] THE FOLLOWING ARE THE WORKPLACE STANDARDS THAT ALL PERSONNEL ARE REQUIRED TO OBSERVE AND COMPLY WITH..

[Audio] HARD 7 S. INDIVIDUAL WORK STATIONS. Office Area Office Table B. COMMON WORK STATIONS. Canteen Clinic Comfort Room Evacuation Area/Parking Library Locker Room Meeting Room Pantry Perimeter Reception/Lobby C. DEPARTMENTAL WORK STATIONS: Electrical / Power Room Forklift Charging Station 3. Genset Area 4. Guardhouse/Security Office 5. Handyman/Fabrication Area Laboratory Office Stockroom Scrapyard Server Room Warehouse Vault 12. Water Refilling Station SOFT 5 S. A. ANSWERING THE TELEPHONE CALL B. DRESS CODE & GROOMING OF EMPLOYEES C. DRESS CODE OF VISITORS D. VIRTUAL MEETING/TRAINING E. FACE-TO-FACE MEETING F. COMMUNICATIONS & SOCIAL MEDIA.

[Audio] HARD 7S: Quality Workplace Standards in all areas are as follows: Lighting fixtures must be appropriate and in proper working condition at all times. Ensure proper ventilation; air conditioning and electric fans (if any) must be maintained and functional. The ceiling or the roof has no leaks. No loose or exposed wiring. Walls and ceilings must be kept clean and free from cobwebs and dirt..

[Audio] A. INDIVIDUAL WORK STATIONS. A. INDIVIDUAL WORK STATIONS.

[Audio] OFFICE AREA/WORKSTATION. The workplace is clean and organized, with space maximized; there is no unnecessary equipment or furniture in the area. Door lock is damage-free. Passageways are kept clear and free from any obstructions; not slippery. Unnecessary use of cellphones, tablets, and the like is prohibited; utilize acrylic storage for personal phones. Eating is not allowed. Implement the CLAYGO policy. Celebration at any event should be done in the pantry only. Trash bin with cover is in place..

[Audio] 1.2 FURNITURES. With damage-free and properly arranged tables and chairs. Cabinets are clean and damage-free. Files, documents, records, and displays may be placed on top of the cabinet, ensuring that it is properly displayed and eye-pleasing. The filing cabinet is properly labeled and closed properly at all times. Food and valuable items are not stored inside the cabinet or drawer. Provision of tables, chairs, and a computer set (if needed) for the common use of field-based employees..

[Audio] 1.3 EQUIPMENT/DEVICE. Printers, scanners, and the like are clean, working, and properly arranged; With a clean and properly working water dispenser, if provided. Unnecessary use of cellphones, tablets, and the like is prohibited. Eating is not allowed inside the office or workstation. Safety equipment and devices (such as, but not limited to, an evacuation plan, a fire extinguisher and etc.) are visible..

[Audio] ANY TIME DURING THE DAY. Personal items may be placed on cabinet tops, side tables/chairs, or within drawers Official boxes or crates (if any) may be placed on the flooring, ensuring they do not obstruct the passageways. AT THE END OF THE DAY. Cabinet tops and drawers are free from personal belongings. Cabinets are properly locked. No boxes or crates on the flooring. Floorings are clear of unnecessary items. All appliances and equipment are properly shut down (except selected IT assets such as a server or network devices).

[Audio] 2. OFFICE TABLE. 2.1 DESK. Things allowed to be placed on top of desks: 1 photo frame, 5R or smaller size 1 clean tumbler and/or mug with lid 1 small-sized table calendar 1 2-level in and out tray pen organizer, cube or note pad, calling card, and the like.

[Audio] 2.2 EQUIPMENT, DEVICE AND TOOLS. With a clean and properly working desktop/laptop. Use standard wallpaper of the computer monitor (Davies logo). Printers and scanners, and the like, are arranged and properly working. With a clean and functional telephone unit, if any. The company's cell phone should be placed in a safe area and easy to find..

[Audio] 2.3 FURNITURE. With a clean and clutter-free table and chair, no unnecessary items on top of and under the table. No clothes or fabric hanging at the back of the chair. 1 dark color throw pillow on a chair Use the bottom drawer for personal stuff only, not for food. Cords and cables are bundled up when not in use; no loose wirings..

[Audio] ANY TIME DURING THE DAY. At all times, employees' chairs and tables are for respective employees' use only. Documents, files, folders, and records may be placed on top of the desk. Small equipment or office supplies used for the day (company cellphone, calculator, 2-way radio, and the like) No food on top of the table, and inside the drawer. The table drawers and cabinets are open to check anytime. AT THE END OF THE DAY. At the end of the day, the table top is clutter-free. Documents, tools, or supplies must be safely placed on top if needed; no confidential and personal information exposed..

[Audio] B. COMMON WORK STATIONS. B. COMMON WORK STATIONS.

[Audio] COMFORT ROOM. With a clean and pleasant odor. With a clean and stain-free toilet bowl. Faucet and bidet, if any, are properly working. The door lock is damaged-free. With a clean and crack-free mirror (for office only) With clean rags and a mat if needed. Safety equipment and devices (evacuation plan and the like) are visible. A trash bin with a cover is placed in each cubicle. Washing the dishes in the comfort room is strictly not allowed..

[Audio] EVACUATION AREA/PARKING. With clear signage of "Assembly Area". With visible safety signage and reminders. With clean and clear floorings, free from deep holes. The pedestrian lane is identified and visible. With clear paint of parking marks or slots. Vehicles parked at the designated parking area only: Car parking. Gate 2 reversed parking only. Gate 5 facing the wall. With luminous lighting at night. Traffic cones, caution tape, safety barricades, and the like are available and visible if needed. No obstruction in front of the Gen Set area, Power Room, and the like. The gate must be accessible at all times, with no vehicles parked or unnecessary items in front of the gate. The trash bin with a cover is in place..

[Audio] MEETING ROOM. All users must submit the request form before use. Blinds are damage-free. Glass walls and doors are clear and clean. Tables and chairs are properly arranged and damage-free. Chairs tuck under the table when not in use. Cords and cables are bundled up when not in use. The trash bin with a cover is in place. The whiteboard is maintained clean and clear after use..

[Audio] The device, such as a projector or TV, used for the presentation must be working properly. The presentation equipment, including the projector and television, must be operational. Board marker, eraser, connectors, pointer, and extension cords are always available and properly working. With a clean and properly working water dispenser. Only snack foods such as coffee, water, and biscuits may be served during the meeting. Implement CLAYGO. Safety equipment and devices (evacuation plan, fire extinguisher, and the like) are visible..

[Audio] PANTRY. Tables and chairs are clean, damage-free, and well-arranged after use. Glass walls and doors are clear and clean sink must be functional and clog-free. With a clean and damage-free utensil cabinet. With clean and properly working appliances such as: water dispenser refrigerator - only refrigerate food that will consume within the day (baon); storing of food is restricted Microwave oven Implement CLAYGO. For a common pantry, such as at B102, events and activities must have prior approval from GSD through a written request. Posting of greetings or signage is allowed only in the designated area..

[Audio] Trash bin with cover and properly labeled is in place. The pantry is designated for meal and break purposes only. Performing work while eating is strictly prohibited. Eating in the pantry is allowed only during breaktime. *Taking breaks outside the scheduled time is not permitted. Safety equipment and devices (evacuation plan and fire extinguisher) are visible..

[Audio] PERIMETER. With working CCTV. The perimeter fence is durable and damage-free to avoid theft Luminous lighting at night. Trash bin with cover and properly labeled is in place. Gates must be well-maintained, damage-free, and durable at all times..

[Audio] RECEPTION/LOBBY. With a clean and properly working desktop. With a clean and properly working telephone apparatus. With a clean and clutter-free reception table and chair, no unnecessary items on top or under the table. No clothes or fabric hanging at the back of the chair. With a damage-free sofa and a center table. With available reading materials related to the paint industry or business. With a clean and organized magazine rack, if any..

[Audio] No obstructions on the floor; no unnecessary items scattered on the floor. Safety equipment and devices (evacuation plan and fire extinguisher) are visible. Decorations may be displayed during the special occasion (Christmas, Valentine's Day)..

[Audio] C. DEPARTMENTAL WORK STATIONS. C. DEPARTMENTAL WORK STATIONS.

[Audio] OFFICE STOCKROOM. With enough racks or space for items. Racks are properly labeled. With a durable table for packing (if needed). With a damage-free step ladder (if needed). With a calibrated and properly working weighing scale (if needed). No unnecessary and personal materials inside the stockroom. With restricted access signage at the door (Authorized Personnel Only). The door is always securely closed. Safety equipment and devices (evacuation plan, fire extinguisher, fire or smoke detector, etc.) are visible. Maintain cleanliness. Trash bin with cover is in place..

[Audio] SCRAPYARD. With a proper label of scrap items. Organized and well-arranged scrap items. Area should be clear and obstruction-free after the scrap buyers have collected the items. With a heavy-duty weighing scale. Safety equipment and devices (evacuation plan, fire extinguisher, etc) are visible..

[Audio] VAULT. With restricted access signage at the door (Authorized Personnel Only). With damage-free and durable rack shelves. With proper labeling of files. With color-coded crates per department. Boxes and crates should be placed properly on shelves. Only important documents must be placed inside the vault; no unnecessary or personal things must be found inside. With a damage-free ladder and push cart. Litter-free. Safety equipment and devices (evacuation plan, fire extinguisher, etc) are visible. Trash bin with cover is in place..

[Audio] SOFT 5S. SOFT 5S.

[Audio] A. ANSWERING THE TELEPHONE. Be warm, courteous, enthusiastic, and professional in answering phone calls; return calls promptly. Answer the phone calls within 3 rings. Speak slowly and clearly, and keep your voice in a moderate tone. Choose appropriate words in answering the phone call; do not use slang or buzzwords. Train your voice and vocabulary to be positive when answering. For example, rather than saying, "I don't know", say, "Let me find out about that for you." Inform the caller if the call will be forwarded to another individual or department..

[Audio] Don't use a speaker phone unless necessary. When a caller is speaking, listen to what he or she has to say without interruptions. Screen the calls for the executive prior to transfer. Use a special greeting spiel for a certain occasion, such as Christmas. Use a special waiting tone for a specific event, such as Christmas carols or recent product commercials. Use the standard spiel when answering phone calls. The caller must be aware of who answered their call..

[Audio] Reception. Spiel for external calls. "Thank you for calling Davies Paints. Good morning/Good afternoon." Office-Based Employee. Spiel for internal calls. "General Services (Dept), Good Morning/Good Afternoon..

[Audio] B. DRESS CODE AND GROOMING OF EMPLOYEES. No ID No Entry. ID must be worn all the time, except in restricted areas such as the laboratory, production, and warehouse. Wear a proper, complete, and prescribed uniform upon entry and while inside the premises. Direct - refer to the released policy or memo of HR. Probationary - business attire in basic colors, closed shoes. Casual - agency uniform in assigned color; black leather shoes or safety shoes. Contractors - contractor's uniform; or black shirt and maong pants; safety shoes..

[Audio] Pocket-less for pants of production and warehouse workers. For safety purposes, backless, hanging, and plunging dresses, sando, shorts, caps, tattered jeans, and slippers are not allowed. All personnel are expected to be well-groomed at all times. Gentlemen must maintain a neatly trimmed haircut and remain clean-shaven, with no mustache or beard. Ladies must wear attire that is properly fitted and of appropriate length. Revealing clothing is strictly prohibited. Hair color must be simple and natural-looking; vivid or extreme shades are not allowed. Personnel must keep their face, hair, nails, and shoes neat and clean at all times. To uphold a professional and well-groomed appearance, employees are prohibited from having tattoos or body piercings. Any existing tattoos must remain discreet and completely concealed while on company premises..

[Audio] C. DRESS CODE OF VISITORS. For safety purposes, visitors are not allowed to wear. Backless, hanging, plunging dresses. Sando (sleeveless, undershirts). Shorts. Caps. Tattered jeans. Slippers or open shoes. Visitors may wear open shoes if access is up to the office only. Must wear a Visitor's ID while inside the premises..

[Audio] D. VIRTUAL MEETING/ TRAINING. Make sure your username and photo are appropriate for professional meetings. Solo picture and employee name are required. Always send an official invite (e.g., Google Calendar) to ensure participants can easily reserve the scheduled time. Check the internet connection before the meeting. Find a quiet place to connect. Be punctual, arrive 10 minutes before the scheduled time. Dress appropriately, as if attending an in-person meeting. For better audio quality and to minimize distractions to non-participants, employees are encouraged to connect a headset or headphones to their device during online meetings..

[Audio] Always seek the consent of participants before making any recording. Stay seated and stay present, avoid multitasking activities, and give focus to a virtual meeting. Participants are encouraged to turn on their cameras. Employees must not attend online meetings while driving or engaging in any activity that compromises safety and focus. Be careful when screen sharing; only share the required application. Use the mute feature when you are not speaking, so background noise is not a distraction for others. When you're speaking during a meeting, be sure to enunciate and speak loudly enough for everyone to hear you. Do not interrupt others while speaking. End a meeting according to a given schedule..

[Audio] E. FACE-TO-FACE MEETING. Be punctual, arrive at the venue 10 minutes before the scheduled time. For long meetings, a break should be observed from 12:00 noon to 1:00 p.m. whenever possible, except in cases where a lunch meeting has been scheduled. Coffee and biscuits can be served during the meeting; bottled water is offered to visitors only. Eating heavy meals inside meeting rooms is strictly prohibited, except during lunch meetings arranged for VIPs. Dining in the meeting room is strictly prohibited. All meals must be taken in the pantry. While in a meeting, employees are expected to be courteous and respectful when speaking. Do not interrupt others while speaking; wait for your turn. Leave the meeting room clean and clear..

[Audio] F. COMMUNICATIONS AND SOCIAL MEDIA. To address proper and easier identification, please refer to the standards below. Solo account. account name, initials, no alias. solo picture. product picture. Image promoting products. Group Account. group name (dept, committee, etc). group picture. image promoting products. Employees must use polite and professional language in all communications, especially when dealing with clients, as each interaction represents the company. Employees must act responsibly when posting, commenting, or sharing news on social media, especially content that may have implications for the company's image.

[Audio] THANK YOU. THANK YOU.