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QUALITY.
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DEFINITION. QUALITY The totality of features and characteristics of a product or service. TOTAL QUALITY MANAGEMENT Total quality management or better known as TQM is a strategic commitment by top management to make quality a guiding factor in everything it does (Griffin, 2015.
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Tools of tqm. Fishbone Diagram (Kaoru Ishikawa Diagram) Benchmarking.
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Competitive BENCHMARKING. What to benchmark Studying products Production process monitoring Business performance.
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Conclusion. By adopting TQM our business is able to achieve the business objective and able to compete with larger businesses. Ensure product/services is in excellent quality.