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Internship Journey @ PAN ASIA BANK Presented By: MF/2019/5549 K W I Navoda.

Pan Asia Banking Corporation PLC Pan Asia Bank is a leading financial institution that has been serving customers for over 25 years. Pan Asia Bank was founded in 1995 and has since grown to become one of the most trusted banks in the region. Mission Pan Asia Bank's mission is to provide exceptional financial services to its customers, helping them achieve their financial goals and aspirations. Services Pan Asia Bank offers a comprehensive range of banking services, including personal banking, corporate banking, and investment services. Customer Base Pan Asia Bank serves a diverse customer base, including individuals, businesses, and institutions. The bank is committed to providing tailored solutions to meet the unique needs of each customer..

Overview of Internship Program 1 Induction and Orientation Induction program to get familiar with the bank's culture, policies, and operational processes. 2 Branch Operations Explore the operations of Cash Handling , Cheque Clearing, Customer Service, and Private banking . 3 Finance Department Explore the financial operations of the bank, ensuring accurate recording, reporting, and analysis of financial transactions..

Responsibilities and Tasks Undertaken Cash Division Handling cash transactions, including deposits & withdrawals, foreign currency remittances, ATM and CDM handling, and ensured accuracy in financial data records in Finacle system. Cheque Clearing Division Cheques Processing by verifying the authenticity of the cheques, checking errors or discrepancies, and ensuring the accuracy of the information. input information MCS system Customer Service Division Assisted customers with inquiries, Balance confirmation and Bank statement issuance, WHT Calculations, and provided high-quality service to ensure customer satisfaction. Private Banking Division Work with high-net- worth clients. Opening company accounts and Managing their accounts, Providing personalized financial advice.

Key Learnings and Skills Acquired During the Internship Financial Operations Gained expertise in handling financial transactions, maintaining records, and adhering to banking regulations and protocols. Customer Interaction Improved communication skills, learned to address customer needs, and resolve issues effectively with a customer-centric approach. Problem Solving Enhanced problem-solving abilities, especially in addressing complex financial and customer service challenges. Team Collaboration Developed teamwork and collaboration skills, crucial for a harmonious work environment in a banking setting..

Challenges Faced and How They Were Overcome 1 Adapting to Complex Procedures Overcame initial challenges in adapting to complex banking procedures with the help of dedicated learning and guidance from a mentor. 2 Handling Customer Complaints Learned effective strategies to address customer complaints and convert challenges into opportunities for improvement. 3 Meeting Deadlines Developed time management skills and learned to prioritize tasks to meet deadlines and achieve daily targets..

Impact of the Internship Experience at Pan Asia Bank 1 Professional Growth The internship significantly contributed to my professional development, enhancing my capabilities in the banking sector. 2 Practical Insights Gained valuable practical insights into the operational aspects of a leading banking institution, shaping my career aspirations. 3 Personal Development Developed a strong work ethic, adaptability, and essential qualities for a successful career in the banking industry..

THANK YOU!.