INSTITUTIONALIZATION OF A QUALITY MANAGEMENT SYSTEM IN THE DEPARTMENT OF EDUCATION

INSTITUTIONALIZATION OF A QUALITY MANAGEMENT SYSTEM IN THE DEPARTMENT OF EDUCATION.

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. OVERVIEW.

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. Quality Management System Structure.

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. ROLES AND RESPONSIBLITIES.

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 2. Quality Management Representative (QMR) The QMR shall designated by the respective Top Management of each governance level. The QMR shall the following responsibilities: Communicate the importance of having a QMS within DepEd; Oversee the implementation and take accountability for the effectiveness of the QMS; Ensure the conformance of the QMS to the requirements of ISO 9001; Ensure the integrity and effectiveness of the QMS; Ensure that the QPS and DepEd QMS targets and objectives are aligned with the context and strategic directions of the Top Management; Reports audit results, identified targets, opportunities for improvement, and other QMS-related matters to the Top Management; Ensure integration of the QMS requirements into DepEd’s business processes; Promote continuous improvement of the QMS and processes of the agency; Engage, direct, and support QMS Teams and its members to contribute to the effectiveness of the QMS; Oversee the operations of the QMS secretariat including each QMS Team and report to the Top Management; and Act as liaison of the Department with external parties on matters relating to QMS.

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 3. Knowledge Management Team (KMT) Implement and refer to the latest version of the Document Management Procedure, Document Matrix, and Organizational Knowledge Matrix in the PAWIN; Ensure that the requirements for updating, maintaining, and retaining documented information are established and implemented; Organize the operation and administrative records to ensure availability, completeness, consistent generation, protection, easy retrieval, and proper disposal of documents; Oversee activities related to managing organizational knowledge and setting document management standards; and Provide feedback to the QMR on the status of the control documents and records..

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 4. Internal Quality Audit Team (IQAT) Implement and refer to the latest version of the Internal Quality Audit Procedure in the PAWIM; Undergo training on ISO 19011 (Guidelines for Auditing Management System); Determine conformance of the QMS with planned arrangements and the requirements of ISO 9001; Determine whether the QMS is effectively implemented and maintained through the conduct of an internal quality audit; Keep track of the implementation of the corrective and preventive actions to address the opportunities, and non-conformities raised during the Internal Quality Audits; and Provide the findings of the IQA through the audit summary report and status of Request for Action (RFA) to the QMR as an input to the Management Review..

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 5. Risk Management Team (RMT) Implement and refer to the latest version of the Risk Planning Guidelines and Handling Client Complaints Procedure in the PAWIM; Ensure reporting, analysis, monitoring and evaluation of Client Satisfaction results; Provide technical assistance in the accomplishment of the Risk and Opportunity Registry per office; Provide feedback and update to the QMR on the status of risk assessment and action plans; Perform monitoring and oversight function in ensuring the established action plans in the Risk and Opportunity Registries are effective and implemented as scheduled; and Ensure documentation and clear implementation of quality objectives through the review of targets and indicators in the OPCRF..

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 6. Quality Workplace Team (QWT) Ensure consistent implementation of Quality Workplace Standards; Collaborate with concerned office/personnel to ensure a conducive and safe work/school environment to improve productivity; Monitor and evaluate cleanliness, orderliness, and safety at the school or workplace in conformance to the Quality Workplace Standards to be issued separately; and Provide feedback and updates to the QMR on the status of workplace management..

RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019. 7. Training and Advocacy Team (TAT) Orient employees and disseminate information on QMS-related matters, such as ISO 9001 standards, Organizational Knowledge, QMS Manual, PAWIM, and Quality Policy; Capacitate employees on the development of their Operations Manuals and Planning Documents; Develop effective training and advocacy materials to enable the successful implementation and sustainability of the QMS; Plan and coordinate effective deployment and efficient use of QMS training and materials; Develop and disseminate IEC materials to strengthen awareness on QMS and build a culture of continuous improvement; and Provide feedback and updates to the QMR on the status of QMS-related training and awareness..

THANK YOU VERY MUCH!. ..é\ N •yoo. RO1-SDOIN-F35-01-01 Effectivity Date: 11Apr2019.